Bills

Bills

Bill’s | 14th March 2017

Parking

There is lots of disabled parking in Gloucester Quays car park you can park here for free for 4 hours.

Accessibility

There is an accessible entrance leading into the venue, with a large double door along the side on the building.

There are a lot of tables located around the restaurant. There is one booth located to the right-hand side of the restaurant if you wanted to get away from any noise, although the restaurant wasn’t overly noisy, there was some quiet music playing in the background. There is one long seated booth and a couple quiet corners.

There are a few special chalk boards with menu choices located around the building.

If you require your food to be liquidised they can help with this facility. If not they are happy for you to bring in your own food. They currently don’t offer a larger print menu, a braille menu or a hearing loop.

Toilets

There is a disabled toilet located at the back of the building. There is a ramp needed to access these toilets, the staff will help with accessing and using this ramp.

The toilets are accessible for wheelchair users, it is large enough for a wheelchair to turn around in and large enough for a PA or family member to assist a wheelchair user. The toilet has a handrail for both transfer sides. The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

There is enough lighting, the toilets are nice and clean and safe to use.

Customer Service

The staff are friendly, helpful and well mannered. The manager Ella, took the time out of her day to show us around and answer our questions.

Accessibility Rating

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GL1 Leisure Centre

GL1 Leisure Centre | 22nd March 2017

Parking

There are 10 disabled parking spaces outside the front of the leisure centre.

Accessibility

There are two large, automatic doors leading into the venue.

For the swimming pool there are designated accessible toilets/changing rooms located on the ground floor. The one has a toilet, handrails for transfer sides and a walk in shower with a seat. The other changing offers exactly the same however, this one also offers a hoist, these changing rooms/toilets require a RADAR key.

The lockers and wristbands are charged at £1 each. This is the same for the ones in the gym. There are two main pools which offer a hoist. A trained member of staff will assist the wheelchair user when using the hoist. The most suitable time to use the pool for somebody with a disability is between 6.30am-9.00am which is the ‘Early Risers’ session and is the quietest time of day.

There are two disabled toilets/changing rooms for the gym, for male and female use. They are located on the first floor. The gym offers facilities to accommodate a wheelchair user and some of the machines in the gym can be operated by a wheelchair user. Once an induction has been completed by a trained member of staff, a PA or family member may assist a wheelchair user in the gym. It is advisable to book in advance for a PT session for a wheelchair user.

Lift

There is  a lift located to the right of the building, this will take you up to the gym. The lift is accessible for wheelchair users, it is not large enough for a wheelchair to turn around in but does have enough space for a PA or family member to assist a wheelchair user. The buttons are easy to reach on the outside and on the inside of the lift.

Customer Service

The staff members are very helpful, friendly and well mannered. The manager Chris took the time out of his day to show us around and answer our questions.

Restaurant/Café

The restaurant/café is accessible for wheelchair users, they serve food from 10am until 5pm. The menu choices are all up on the wall on a large board.

Accessibility Rating

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Victoria Pleasure Gardens

Victoria Pleasure Gardens

Victoria Pleasure Gardens | 6th June 2018

Parking

Gloucester Road Car Park is right on the doorstep to the gardens. There is only one disabled parking spot, however all the car park is easy to access. Blue badge holders can park for free.

Accessibility

Victoria pleasure gardens is a hidden beauty in Tewkesbury, they are tended to by ‘The Friends of Victoria Pleasure Gardens’ which is a volunteer group who joined together after the 2007 floods to bring life back to the gardens. The Borough Council mow the grass and the volunteers tend to the beautiful flower beds, they also have support from members and local charities to help with the costs.

There are three Archway entrances to the gardens, one from Gloucester Road Car Park, one on Gloucester Road and the last on Mill Street. All the entrances are accessible for wheelchairs, Mill Street being the most uneven of the three, however still manageable.

All the pathways around the gardens are fully accessible, they are nice and wide and the ground is even, the edges are neatly trimmed so it is easy to see. There are benches dotted around the gardens with space on the end of the benches for a wheelchair to sit so that you can sit with somebody who is at a bench. My wheelchair was able to mount the grass from the pathway if you wanted to sit on the grass – perfect for picnics! The gardens aren’t enormous, so don’t expect a day out here, but they are lovely to visit none the less.

You are right on the bank to the River Avon and at the one end to the gardens is the old Tewkesbury Mill and a Weir, there is quite a lot of noise created from the Weir, personally I find this quite relaxing however, others may find this too noisy.

Toilets

There are some public toilets located in Gloucester Road Car Park, there is one disabled toilet which requires a RADAR key. The disabled toilet has handrails for both transfer sides, and the facilities within the toilet are all at a lowered height for a wheelchair user. They are council public toilets, you are required to pay 20p for the non-disabled toilets. Considering they are public toilets, the cleanliness is pretty good. They are cleaned everyday at 6pm.

Customer Service

Rosemary from the friends of Victoria pleasure gardens very kindly took the time out of her day to show us around the gardens and answer all of our questions and talk all about her enthusiasm for the gardens.

 

Accessibility Rating

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Boston Tea Party

Boston Tea Party

Boston Tea Party | 1st June 2018

Parking

There is no customer parking but there are four/five designated disabled spots on Clarence Street within 100yds of the café for blue badge holders.

Accessibility

There are manual heavy doors to enter the cafe, there isn’t much space around the café to get around and it is quite small and not very accessible for a wheelchair. The manager Dale advised us that they offer table service if it was difficult for someone in a wheelchair to go and order at the bar, however we were waiting for over 10 minutes before anybody approached us.

Toilets

There is a disabled toilet located at the back of the building, however this is quite difficult to get to in a wheelchair due the lack of space. A customer had to get up off their chair for me to get my wheelchair to the toilet. Once inside the toilet it was good, there was adequate handrails and it was spacious.

Customer Service

Once my PA went up to the bar to notify Dale the manager that we were here, he was very helpful, he came and took our food order and showed us around the café and answered all our questions. He also came over to check if everything with okay with the food.

 

Accessibility Rating

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The Roses Theatre

The Roses Theatre

The Roses Theatre | 1st June

Parking

There is no customer parking at the theatre, however, there are fa few standard parking spaces on Sun Street if you can get a space. The closest public car park is Oldbury Road Car Park which is only approx. 100 yards away, there are four disabled bays here and you can park for free with a disabled badge.

Accessibility

There is an automatic double door to enter the building, which leads to a large foyer and the box office reception. There is a lowered section to the reception which makes it easy for somebody in a wheelchair to book and pay for their own tickets or to ask for help or advice. The café is immediately to the left which also leads to the auditorium.

When entering the auditorium, the immediate row as you go in is designated for disabled customers, they have two seats that are permanently removed for wheelchairs, however, the entire row of chairs can be easily removed and fits up to 11 wheelchairs. There are emergency exits on the end of each row which involves no stairs, as well as 4 other exits within the room. The entire row has the best seats in the house and a fantastic view of the stage giving a very enjoyable theatre experience.

It is advised to notify the theatre before arrival if you are in a wheelchair so they can ensure there is enough room for you in this row.

They offer audio description headsets for somebody who is blind or visually impaired which describes to somebody what is going on in the performance, they allow guide dogs into the building and they also offer subtitle screenings for the deaf. They also have parent and babies showings where they show PG, 12 and 15 rated films and parents can take along their babies/toddlers without the worry of them disturbing other viewers.

Upstairs next to the bar is a wide open space where they hold live music and comedy. This is all accessible.

The Roses Theatre – Tewkesbury Visit the website to see what shows are currently on.

Cafe

The café has some small tables and chairs in which were suitable for my wheelchair to fit under, they serve hot and cold drinks and some light snacks here. There is a small menu on the side of the wall but most of what is sold is on show over the counter. There is a lowered section to the counter.

Before entering the auditorium, there is also a small shop selling cold drinks, sweet and chocolates to enjoy the show with, again the bar is nice and low and easy for a wheelchair user.

Upstairs there is a bar serving other beverages as well as alcohol. To the left of the bar is a lowered section.

Toilets

There are two disabled toilets, one on each floor. The ground floor toilets are through the café and to the left, there are adequate hand rails for transfer and the sink, toilet roll dispenser is at an appropriately lowered height, including the mirror! The same applies for the first-floor toilet which is the larger of the two. The toilets have recently had a revamp and were nice and new and clean.

Lift

The lift is located at the back of the building through the café and past the toilets, the buttons are low and within reach for somebody using a wheelchair. The lift isn’t huge but was big enough for a wheelchair and two other people standing, to fit in at a squeeze. A wheelchair could not turn around within the lift.

 

Customer Service

Caroline, Head of Marketing, kindly showed us around the venue and gave us all the information required. She told us about their recent refurbishment at The Roses and when this took place they did it with accessibility in mind and she was happy to see they had done a good job following our feedback. She also advised how all of their staff have had Dementia Awareness Training to help their staff be better prepared for challenging behaviours.

Accessibility Rating

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Revolution

Revolution

Revolution | 30th May 2018

Parking 

There is no designated customer parking. There is nearby parking on the Promenade, where there are four disabled parking spaces, alternatively there are four/five disabled parking spaces outside the library. Each of these locations is about a 5-minute journey walking or in a wheelchair and you will require a blue badge permit.

Accessibility

There is a singe manual door propped open which has a small sharp lip but the wheelchair was able to get over it. This leads to a set of manual double doors.

There are two floors to the venue, the top floor is inaccessible due to there being no lift. However, everything you need is on the ground floor. The restaurant is on the ground floor but in a raised section up three steps, there is a portable ramp which can be brought out to get up these steps however, this was too steep for my electric wheelchair. This would only be suitable for a manual wheelchair.

There are tables on the lowered section however, they are too tall for a wheelchair user. Due to not being able to sit in the restaurant the staff moved a table down to the bar area for me to sit at and were more than happy to do so.

We visited on a lunchtime and there was some light music playing in the background, in the evening Revolution becomes more of a bar/nightclub and is a popular spot for drinks, therefore the music will be louder.

They currently don’t offer large print or braille menus, however, the manager has requested that we send some information over so they can look into it.

There are some secluded booths however, these are not accessible for a wheelchair. There is no lowered section to the bar however, they offer table service and you can pay at your table.

There is a nice friendly atmosphere in the bar and the drinks and food looks great, they also serve some delicious looking cocktails.

Toilets

There is a disabled toilet located at the back of the building underneath the stairs, a RADAR key is required to access this toilet, there is one to hand in the bar.

There are adequate handrails for transfer and the facilities are all at a lowered height for wheelchairs.

Customer Service

Abby, the assistant manager kindly took the time out of her day to show us around the venue and answer our questions. She brought our drinks over to our table and was very friendly and helpful.

Accessibility Rating

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Sherborne Cinema

Sherborne Cinema

Sherborne Cinema | 11th May 2018

Parking

There is parking located to the left of the building and there is one disabled spot.

Accessibility

There is a paved ramp leading into the front of the venue and there is a large accessible double door. The ticket booth is located on the left hand side, this is where you can purchase your tickets and also some snacks and drinks.

There is one cinema screen; this is where all the films are shown. The back row has space for three wheelchair users.The aisle is wider than your average cinema and you are welcome to sit on the end of the aisle in your wheelchair if it is a smaller wheelchair, this may be more suitable for somebody with a sight impairment so they can be closer to the screen. It is advisable to turn up early if you are in a wheelchair so the most suitable. It Is advisable to turn up early if you are in a wheelchair so the most suitable seat for you can be found before everybody else arrives.

They also offer headphones for the blind, this facility offers audio description through the headphones and guide dogs are welcome into the building.

There is a small porch over the main entrance to the cinema, this was added for sound proof. It makes it a little tight getting into the cinema.

Toilets

The toilets are on the right hand side of the building, the disabled toilet or ‘easy access toilet’ as Mark has called it, is at the end of the corridor on the left. The toilet is big enough for somebody to assist a wheelchair user and has suitable hand rails for transferring, The sink, hand dryer and toilet paper dispenser are all at a suitable lowered height.

Customer Service

Mark is an extremely friendly gentleman who has an obvious passion for film and has done a great job at keeping the traditional and personal touch within his cinema, it was a pleasure to meet him and I look forward to many more cinema trips in the future.

 

https://www.sherbornecinema.co.uk/programme Take a look at the website for up to date programme times

 

 

Accessibility Rating

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Dr Fosters

Dr Fosters

Dr Fosters | 11th May 2018

Parking

There is disabled parking located at the Herbert Warehouse or the Gloucester Docks car park where you can park for 3 hours for free with a blue badge, these spaces can be often be filled during busy times so you can also park in the Quays car park which isn’t far to walk or travel by wheelchair.

Accessibility

There are a set of stairs leading down to the entrance or a paved ramp to the left hand side, which leads to a large accessible double door. The restaurant is wheelchair accessible and the seating plan is open with lots of space and accessible tables. There are plenty of booths and quiet corners if you’d like to be out of the way.

There is an outdoor area with some benches which looks out onto the waterfront which is pleasant, there are some stairs leading out of the conservatory outdoors so this is only accessible for a wheelchair by going round the outside of the building via the front entrance. The staff are happy to show you round and help bring drinks over in this instance. The lower part to the conservatory is also accessible.

There is no lowered section of the bar which could make it a little difficult for wheelchair users to order drinks at the bar, especially if it is busy. You also need to place your food and drink order at the bar, which isn’t entirely obvious. They don’t offer a larger print menu or braille menu for the visually impaired or a hearing loop.

The lighting within the restaurant is nice and bright, there is quiet music playing in the background. They also allow guide dogs.

Toilets

There is a disabled toilet located to the left hand side as you enter the building. The toilet is wheelchair accessible, it is not large enough for a wheelchair to turn around in but there is enough room for a family member or PA to assist a wheelchair user. There are handrails for both transfer sides. The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

Accessibility Rating

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Gloucester Guildhall

Gloucester Guildhall

Gloucester Guildhall | 2nd May 2018

Parking

You can enter the Guildhall directly from the Kings Walk car park, which is free after 6pm. You can park in here for up to 3 hours with a blue badge but you do need to complete an application form to get the electronic tag. To enter the building via the car park there is a steel ramp.

Accessibility

If you’re not entering the Guildhall via the Kings Walk car park, the main entrance is on Eastgate street. There is a singular automatic door and straight away steps leading up to the box office on level 1 or a lift which has access to all floors. All of the hallways across the venue are nice and wide and easy to navigate with a wheelchair. Considering the Guildhall is an old building, which is often where accessibility issues can be found, the accessibility across the venue is very good – wide entrances, hallways and big rooms.

The Guildhall monitor how many wheelchair users are in the building at the same time, due to the fact it is all above the ground floor. The maximum capacity is 8 people as this is the amount of wheelchairs they can get out of the building safely in the case of an emergency.

Guide dogs are allowed in the building.

Box Office

The box office is on the first floor and has a low reception point which makes it easy for a wheelchair user to communicate with staff on reception.

Cinema

The cinema is on the second floor, the main entrance for the cinema is down a small flight of stairs which is accessible via a platform lift and then up another platform lift to get into the cinema. There is a rear entrance to the cinema which cuts out the stairs, a member of staff will be happy to open this for you as it will be easier and quicker than using the platform lifts.

If you are in a wheelchair it is advisable to arrive a little earlier than the showing time for the film so that you can find the most suitable position for you. All of the seats within the cinema can be moved so you can sit wherever you prefer.

The Hall

There is a large entertainment hall which is on the second floor, to get to the hall you are required to use the door lift and the platform lift. The hall is used for concerts and gigs etc. There is tiered seating which can be folded away or extend across the hall it is large but would still be an intimate gig.

If the gig was standing it may be a little overcrowded and busy for someone in a wheelchair as there are no cornered off sections or anywhere specifically for disabled people. If it was seated the tiered seating would be inaccessible for a wheelchair but there would be plenty of space at the front.

There is a refuge point just behind the hall in case of an emergency where the emergency services will collect people in need of help, there is a flight of stairs leading to the refuge point which is a fire exit/staff only.

Café

The café is located on the second floor which is accessible via the door lift and platform lift, there is a wide entrance into the café, the tables are suitable for my wheelchair to fit under and the walkways are nice and wide. There is also a lower section to the bar on the righthand side. The menus are nice and light however, they don’t offer a larger print menu. The café uses local and fresh produce and can accommodate for vegan and gluten free.

Studio / Meeting Rooms

There is a studio room with a mirrored wall that can be used for dance lessons, there are also several meeting rooms of different sizes across the venue that can be hired out for meetings, events, conferences etc. Each of the rooms have a wide entrance and are easy to get in and out of.

Customer Service

Chris kindly showed us around the venue at short notice and gave us lots of information about the venue. On other occasions when I have visited the Guildhall all of the staff have been polite and helpful

Lift

The door lift to all floors is easy to use and large enough for my wheelchair and somebody to assist, although a slight squeeze. However it is not large enough to turn around in. The buttons are a low height and nice and big so easy to use.

There are two platform lifts on the second floor, there is a sign to ask a staff member for help but they were easy to use.

Toilet

There are three disabled toilets in the building, two on the second floor and one of the third floor. The toilet on the third floor is a little cramped so a large wheelchair user may find it easier to use one of the toilets on the second floor. However, it still had ramps for a left and right hand transfer and the sink and other facilities were all at a lowered height.

Both toilets on the second floor are larger and again all facilities at an appropriate height.

Accessibility Rating

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Museum of Gloucester

Museum of Gloucester

Museum of Gloucester | 2nd May 2018

Parking

There are two disabled parking spaces located outside the building with two drop kerbs to get off the road however, these are hard to access once parked in the disabled spaces, you have to go along the road until the end where there is a drop kerb. There is also St Michaels Square car park close by where you can use your blue badge for 3 hours free parking.

Accessibility

There is a ramp leading into the venue, with a large accessible automatic double door. The reception point is on the right-hand side, as you enter the building. There is a lower section of the reception desk for wheelchair access. There is plenty of space to move a wheelchair around. There are lots of easy access things to see within the lower ground floor. There are also listening options with easy to reach buttons for wheelchair users. Every part of the downstairs floor is accessible, with easy to go through arches for wheelchairs.

There is another floor which is accessible via the lift and plenty of space to move around on the first floor with lots to see and look at. There are also two art galleries located on the first floor. This is all accessible and easy to view from a wheelchair.

Café / Gift Shop

There is a self-service café located on the ground floor. There is a selection of hot drinks available and cold drinks in the fridge. The seating plan is open with lots of space for wheelchair users and accessible tables. There are also a couple of quiet corners.

There is also a fantastic little gift shop with lots of gadgets, books and memorabilia.

Customer Service

All the staff at the museum are extremely friendly and helpful. Angela took the time out of her day to show us around and answer our questions.

Lift

There is a lift located at the back of the building, which will take you up to first floor. The lift is accessible for wheelchairs, there is a double sided door so you drive into the lift and drive out the other side.

It is not large enough for a wheelchair to turn around in but there is room for a family member or PA to assist the wheelchair user. The buttons are easy to reach for somebody in a wheelchair and easy to use.

There is an Evac chair available at the top of the stairs, in case of emergencies.

Toilet

There are two disabled toilets on the ground floor, they aren’t large enough for a wheelchair to turn around in but they are large enough for somebody to assist. There are handrails for right and left hand transfer, the sink and hand dryer are at an appropriate height for a wheelchair however, the toilet paper dispenser and soap dispenser are a little high. The toilets are part of the public toilet scheme and are kept nice and clean.

Accessibility Rating

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Jury’s Inn

Jury’s Inn

Jurys Inn – Cheltenham | 27th April 2018

Parking

There are six disabled parking spaces located right at the front of the building with easy access into the hotel. There was also one disabled parking space in the rear car park close to the leisure centre. Once checked in it is easier to gain access via the leisure club entrance as it is closer to the hotel rooms and the same level, so you can avoid the platform lift to save time. The hotel can reserve you a space in the rear car park if requested.

Customer Service

The general manager, Peter Hendry kindly took the time out of his busy day to show me around the facilities in the hotel. He gave me lots of useful information and was very polite and friendly. All other staff in the hotel were well dressed and well mannered.

Accessibility

There is a paved entrance into the hotel with a small slope up to the automatic double doors and a lowered reception point. Most of the rooms in the hotel are accessible via the lift however, there are two specific rooms for disabled guests on the ground floor, each with wide doors to access the rooms.

There is one double and one twin accessible room, both with wider door entrances. The double is the larger of the two with a larger bathroom. Both bathrooms have accessible shower seats which are mounted on the wall under the shower, lots of handrails and everything in the bathroom is at a low height.

Within the hotel they offer a vibrating pillow and flashing alarm system for the deaf in the case of an emergency, if you notify the receptionists of any specific needs upon arrival they will also come and assist you to ensure your safety in an emergency.

Guide dogs are allowed into the building.

Restaurant and Café / Meeting Rooms

There is a restaurant and café area on the ground floor, both have plenty of tables for wheelchairs to fit comfortably underneath. The café is open to members of the public, there are often people having business meetings within the café, they offer table service and you can pay at your table by cash or card.

The restaurant is more for the hotel guests, the food is served as a ‘help yourself’ buffet, which would be difficult for somebody in a wheelchair, but the staff will bring the food over to your table if required.

There are also a number of meeting rooms that can be hired out for private business meetings or functions, these are all accessible for wheelchairs.

Toilet

There is a disabled toilet located between the reception area and the café, the facilities within the toilet are good, there were handrails for right and left-hand transfer and everything was within reach for a wheelchair user. They were also nice and clean.

Lift

There is a lift which takes you up to more hotel rooms, I was able to fit my wheelchair in and my PA was able to fit in too, but it was tight. All of the facilities however are on the first floor as well as a large number of hotel rooms so the lift isn’t a necessity for a wheelchair user staying in the hotel.

There are also two platform stairs lifts to get up and down the small sets of stairs which lead down from the café to the hotel rooms, meeting rooms and leisure club. These both worked efficiently and the staff are happy to help with operating them.

 

Accessibility Rating

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Brewhouse & Kitchen – Cheltenham

Brewhouse & Kitchen – Cheltenham

Brewhouse & Kitchen | 7th March 2018

Parking

The Brewhouse & Kitchen is located in Cheltenham Brewery quarter therefore there is no specific customer parking. There is an NCP car park just opposite the premises, they do offer disabled spaces however, they don’t offer discounted or free parking for blue badge holders. There is some on street pay and display just outside the brewery as well as double yellow lines to park on if you have a blue badge.

Accessibility

There are large, manual, double doors to enter the building with a flat entrance. The doors are quite heavy.

I visited on a week day at lunch time so it was fairly quiet and I found my own table to sit at, in the evening a staff member would show you to a table. Most of the venue is on the ground floor and is all accessible for a wheelchair apart from a small upstairs area with a few extra tables.

When walking into the bar/restaurant you are greeted with the smell of beer brewing. There was some quiet music playing in the background and it was nice and bright within the building. There are quite a few tables in the restaurant that are not suitable for a wheelchair, for example raised benches and barrels which have been converted into tables which add to the brewhouse effect. There are however, still plenty of tables that are suitable for a wheelchair and I made sure I was able to fit underneath several of them comfortably.

They do not offer braille or large print menus for the visually impaired and do not offer hearing loops for the deaf but the staff are willing to help read through the menu with you.

The restaurant is open plan and there aren’t any secluded booths but there a few quieter corners if you wanted to get away from the hustle and bustle.

The fire exit is up a few raised stairs so could cause difficulty for an electric wheelchair.

There is no lowered section to the bar so would be difficult for a wheelchair user to pay at the bar, however you are able to pay at the table by card or cash.

Customer Service

My PA went up to the bar to order our drinks, the gentleman serving was very polite, helpful and friendly and bought our drinks over to our table. He helped move the furniture, so I could fit my wheelchair under a table and also answered all of my extra questions for the assessment.

Toilets

There is a disabled toilet located on the righthand side of the bar. The toilet was nice and spacious inside with plenty of room for my wheelchair.

There were handrails to transfer and the sink, soap dispenser and hand dryer were all at a lowered height for wheelchair user.

There were some sanitary bins in the toilet and they were in the corner of the room and out of the way.

A RADAR key is required for the door

Accessibility Rating

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Côte Brasserie

Côte Brasserie

Côte Brasserie | 17th January 2018

Parking

The restaurant is located in Gloucester quays, therefore there is ample disabled parking in Gloucester Quays or Gloucester Docks car park.

Accessibility

There is a flat entrance with a wide manual door leading into the restaurant. There were plenty of tables I was able to fit my wheelchair underneath comfortably.

They don’t offer larger print or braille menus and the regular menus are very small print so no good for somebody with a visual impairment. The staff are very helpful and would read this out for you if requested.

The restaurant is open plan and there are no secluded booths, there was quiet music playing in the background.

The walkways through the restaurant were all wide enough to navigate my wheelchair through.

Customer Service

The service I received was excellent, the waiter held the door open for me upon arrival and gave me a choice of any table. The waitress that took our order was very helpful and the food was served quickly.

Toilets

The disabled toilet is located at the back of the building, the door is behind a curtain. The staff showed me to the toilet and held the curtain and door open for me.

The toilet was very spacious inside, the lighting was good and it was nice and clean.

The sink, toilet paper dispenser and hand dryer were all at a reasonable height for a wheelchair user.

Accessibility Rating

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Janes Pantry

Janes Pantry

Janes Pantry | 10th January 2018

Parking

Janes Pantry is located in the town centre therefore there is no customer parking. The nearest car park is Kings Walk which has plenty of disabled parking.

Accessibility

There was a wide manual door on the righthand side of the café, there were plenty of tables that were suitable to fit a wheelchair underneath however, the aisles between the tables were quite narrow. This made getting to the counter quite difficult as they don’t offer table service.

The seated area is all open and there are no secluded booths. All the menus are on a board so this is difficult for somebody who has a visual impairment.

Customer Service

The service received was average, my drink was served quickly however the staff could have been more accommodating for a wheelchair user.

Toilets

The disabled toilet is located at the back of the building, this isn’t that easy to get to due to the narrow aisles within the café. The turning point into the toilet through the door is also quite tight.

The facilities within the toilet are all fine there are handrails for a left and right-hand transfer and the sink and toilet paper dispenser were both at a reasonable height for a wheelchair user but the hand dryer was too high.

The toilets were nice and clean.

Accessibility Rating

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The Orchard Trust

The Orchard Trust

The Orchard Trust | 5th January 2018

The Orchard Trust are a registered charity based in the Forest of Dean, they have two supported living homes in Lydney and four residential homes located in Lydbrook, Coleford and Ruardeen Hill. There is also a day centre facility which is located in Lydbrook, just a short distance from the home. The day centre is open to the public as well as the service users during the hours of 09.00am-03.00pm They welcome and accommodate people from all walks of life, including all physical disabilities, the elderly as well as mental health issues or even people that just need a bit support. There is no charge to visit the smallholding and sensory garden but they also offer Activities, Creativity, Engagement (A.C.E) you can read the details here on the website as well as pricing.

Parking and Location

Orchard Trust can be tricky to find as a first-time visitor, click here to view directions, my top tip would be to look out for the concrete bus shelter opposite the turning and it’s pretty easy from there.

Once you reach the top of the hill there is a car park located on the righthand side, the small car park is unmarked and there are no designated disabled spots but the accessibility from the car park to the venue is fine. There is a newly paved even pathway leading from the car park to the reception area.

Accessibility 

The Orchard Trust reached out to me and asked me to visit the site, the purpose of my visit was to advise them on how they can improve accessibility issues they have as they are looking to make continuous improvements to the site. They are located on an uneven hillside which causes some accessibility issues.

Learning Centre

The main learning centre and reception point is in a two-story converted barn with no lift, the only access point to the second story for wheelchair users is across a raised ramp which you are required to go outside for, the turning point into the building is quite tight and a little tricky to manoeuvre. All the doors across the site are manual so a wheelchair user would require assistance from somebody who is able bodied. Despite some of the accessibility issues, I was still able to access all areas of the building.#

Kitchen

Within the learning centre is a kitchen with four separate colour coded areas, in each area there is an oven, a sink and basic kitchen appliances such as chopping boards and frying pans etc. In the pink kitchen there is a height adjustable worktop at the touch of a button. There is plenty of space to navigate around the kitchen in my wheelchair.

Activity Park

There is a newly built activity park which is designed for adults with disabilities as well as children, there are also activities for the able-bodied which provides a fun day out for all families. In the park there is a swing and merry-go-round designed for wheelchairs to mount. Along side it is a standard swing to all be enjoyed at the same time and the merry-go-round has seats to be sat on as well as up to 2 wheelchairs. There is also a in ground trampoline which will also hold a wheelchair.

Activity Park

There is a newly built activity park which is designed for adults with disabilities as well as children, there are also activities for the able-bodied which provides a fun day out for all families. In the park there is a swing and merry-go-round designed for wheelchairs to mount. Along side it is a standard swing to all be enjoyed at the same time and the merry-go-round has seats to be sat on as well as up to 2 wheelchairs. There is also a in ground trampoline which will also hold a wheelchair.

Smallholding

There is a lovely smallholding which is fully accessible for wheelchair users. Here you’ll find some farm animals including Milly the pig, sheep, pygmy goats (two of which are pregnant!), chickens and ducks which you are able to pet and feed. The goats in particular are very fun and friendly!

There is a newly paved pathway which leads around the smallholding, it is wide enough for two wheelchairs to pass by each other. There are also stopping points with benches dotted along the pathway, so people can stop for a rest if needed.

At the far end of the walkway there is a sheltered wooden outdoor classroom, in here is a long bench purposely built to fit a wheelchair underneath. It’s also nice and quiet in here with a nice view and perfect for a picnic.

Sensory Garden

Even though I visited the sensory garden on a cold winter day I was still able to appreciate the surroundings, I can imagine it would be twice as lovely in the summer.

I was able to navigate around all the garden in my wheelchair, however some of the areas I wasn’t able to reach from my wheelchair due to them being too far away from the pathway.

There was however still plenty of areas I could enjoy including a xylophone, plants I could touch, feel and smell and a small water feature.

Toilets

There is a disabled toilet located round the back of the building on the ground floor in the learning centre. There is quite a tight turning point into the toilet which is hard to manoeuvre as a wheelchair user.

I was unable to transfer from my wheelchair to the toilet due to not having an appropriate hand rail. There are manual adjustable hand rails for left and right-hand transfer, however for me to be able to transfer from my wheelchair I need a static handrail attached to the wall that doesn’t move for safety purposes. I advised Phill about this and he said he would look to install a new handrail as soon as possible.

I was unable to turn the tap on by myself as it was too stiff, again Phill is aware of this and considering other options. The toilet paper and soap dispenser are also a little too high for me in my wheelchair.

There is an overhead hoist and an adjustable bed however I didn’t use these facilities, so I can’t comment any further.

There is enough room in the toilet for a wheelchair to turn around safely.

Note there is another toilet in the Leisure Centre which I was able to use.

Leisure Centre

There was a flat entrance into the leisure centre, it was accessible through a manual double door. There was also an accessible fire exit at the back of the building via a ramp.

There is an onsite fully equipped pool room, jacuzzi and floor level trampoline. I didn’t use any of these facilities however, at first glance they all looked very good. There was somebody in the swim gym, so I couldn’t look at this area, but I did view the rebound centre which has a ground level trampoline with a hoist to assist with transfer. There was plenty of soft mats around the trampoline to ensure a safe and enjoyable experience.

There is a disabled toilet in the leisure centre, access to the toilet is not ideal for a wheelchair user as you are required to drive the wheelchair over the mats for the trampoline and there is a danger of driving over the trampoline by mistake causing damage or injury.

Customer Service

Project manager Phill Hucks and George gave us the tour of the venue, they were both very polite and friendly and took all my comments on board with a view to take action. It is obvious that they both have a passion to give their service users the best experience possible.

Accessibility Rating

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Coffee Lab

Coffee Lab

Coffee Lab | 15th December 2017

Parking

The Coffee Lab is located in Gloucester Docks, there are plenty of disabled parking spaces either in the Gloucester Docks car park or the Gloucester Quays car park. These are both a short distance to walk  to the restaurant.

Accessibility

The Coffee Lab café is located within the restaurant the Grillshed, please read the full review here to read about accessibility and toilets within Coffee Lab/Grill Shed.

You can also order drinks to takeaway.

Customer Service

I was served by the manager Jack who was very welcoming and friendly our drinks were served quickly and efficiently.

Accessibility Rating

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Grill Shed

Grill Shed

Grill Shed | 5th April 2017

Parking

The Grill Shed is located in Gloucester Docks, there are plenty of disabled parking spaces either in the Gloucester Docks car park or the Gloucester Quays car park. These are both a short distance to walk  to the restaurant.

Restaurant

There is a large accessible entrance leading into the venue.

The staff members are all very friendly, well-mannered and helpful. Jody took the time out of his day to answers our questions.

They currently don’t offer a larger print menu or braille menu for the visually impaired however, these have been ordered and are coming soon.

They do however offer a gluten free menu, a blender if you require your food to be liquidised and a baby bottle warming facility.

The seating plan is open, with plenty of booths and quiet corners. There is quiet music playing in the background.

The restaurant lighting is nice and bright.

They allow guide dogs in to the building.

Toilets

There is a disabled toilet located at the back of the building. There is a ramp leading up to the toilet, this will take you down a corridor. The lighting is quite dim down the corridor.

The toilet is wheelchair accessible and is just large enough for a wheelchair to turn around in safely. There is enough room for a PA or family member to assist a wheelchair user.

The toilet has handrails for both transfer sides.

The sink and toilet paper dispenser are accessible for wheelchair users. However, the hand dryer is slightly too high for a wheelchair user. The lighting is nice and bright, the toilets are clean.

Accessibility Rating

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Ibis Hotel

Ibis Hotel

Ibis | 28th November 2017

Parking

There are six disabled parking spaces located right at the front of the building with easy access into the hotel.

Customer Service

Shanique was very helpful and happy to show me around one of the disabled rooms. The hotel staff had to find a clean room for me to take a look at and this was no bother for them.

Accessibility

There is a flat entrance with a large automatic door into the reception area. The reception point was quite high with no low access point but the staff came round to speak with us.

Most of the rooms in the hotel are accessible due to the lift and they’re all quite spacious but there are seven specific disabled rooms with the large wet room and handrails for assistance with transfers, they also have a deaf guard facility. The room that I viewed was on the third floor, this was easy to get to in the lift.

The wet room and the bedroom are both very big and easy to navigate around. The bed was low down and not too high to make it easy to transfer from a wheelchair.

They also offer a vibrating pillow for the deaf in case of emergency.

Service dogs are allowed in the hotel.

Restaurant/Café

There was a café area on the ground floor near to the reception which was fully accessible. The restaurant is open from 6am until 10pm and the bar is open until midnight.

Lift

All floors can be accessed via the lift, the lift was large enough for the hotel assistant, my PA and I to all use at the same time. However, it was too small for me to turn the wheelchair around in. The lift buttons were all easy to reach for a wheelchair user

Accessibility Rating

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Christmas Market at Gloucester Quays

Christmas Market at Gloucester Quays

16th November 2017 – 24th December 2017

I visited the Christmas market at Gloucester Quays where there are lots of nice stalls selling Christmas items and food. It is a great atmosphere and I would recommend a visit. There is also an ice rink next to the market, read about it here!

Parking

There are plenty of disabled parking spaces located in the Quays car park where you can park for free for up to four hours with a blue badge. It is about a five minute journey in a wheelchair from the car park down to the ice rink. Read Gloucester Quays parking review here

Accessibility

The accessibility around the market was good and I was able to access all areas in my wheelchair. All of the stalls were accessible and I was able to view the items on sale. Some of them were quite high but the stall assistants were happy to come round and help if required.

There are a few ramps around the market to help you get around and leading up to the two bar areas.

Toilets

There are some temporary portaloos with a disabled toilet however, the facilities in the toilet weren’t great and it was very small. There are also the toilets inside the Gloucester Quays shopping centre which have excellent disabled facilities. Read my full review here

Accessibility Rating

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Ice Rink at Gloucester Quays

Ice Rink at Gloucester Quays

Ice Rink | 15th November 2017

I was lucky enough to be invited to the VIP launch event for Gloucester Quays festive ice rink.

The temporary ice rink is located in the docks between 16th November-2nd January, there is also a Victorian and enchanted German market running between 16th November and 24th December.

This is a great activity for families and they are also very accommodating for people with disabilities.

Parking

There are plenty of disabled parking spaces located in the Quays car park where you can park for free for up to four hours with a blue badge. It is about a five minute journey in a wheelchair from the car park down to the ice rink.

Accessibility

My experience on the ice rink was great as a wheelchair user, you are able to use a manual wheelchair on the ice but electric wheelchairs are not permitted. If you don’t have a manual wheelchair you can hire one free of charge from Gloucester Quays.

The ice rink is a decent size and is quite safe to skate around on in a wheelchair. If you are not a confident skater they can offer supportive shoes which can be worn over the top of your own shoes instead of skates.

There is a ramp leading up to the rink entrance with easy access to the ice and there is also a spacious fitting room where you can swap your shoes for skates. There is a small step getting onto the ice this is easy to navigate with a manual wheelchair.

Customer Service

I was invited by Hazel to attend the launch night she was very friendly and helpful and answered all of my questions. Another staff member kindly pushed me around on the ice for a little while.

Toilets

There are some temporary portaloos with a disabled toilet however, the facilities in the toilet weren’t great and it was very small. There are also the toilets inside the Gloucester Quays shopping centre which have excellent disabled facilities. Read my full review here

Accessibility Rating

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Kingsholm Rugby Stadium

Kingsholm Rugby Stadium

Kingsholm | 31st October 2017

Parking

On match days the car park is closed to the general public, they offer a park and ride bus service from St Oswalds Tesco which is organised by the stadium, which runs every 10 to 15 minutes.

Accessibility 

The disabled access gate is gate 3C, where a ramp is laid down for easy access, however you are able to use any of the gates if you wish.

There are two standing zones and two seating zones surrounding the stadium. The standing zones are inaccessible for wheelchair users, but the front rows of the seating zones are all designated disabled seats, with the row behind designated for carers and family members. The view from these seats gives a wheelchair user a great view of the action.

There is also a viewing platform for disabled fans, this was more secluded so therefore would be better for people who wanted to get away from the crowds and noise.

I was shown around all areas of the stadium including the bars, hospitality suites and corporate areas. There are also lots of food stands selling things like pasties and hot dogs. Workers on the stands are advised to go around and take an order from a disabled fan if they can’t hear over the noise of the crowds.

I was shown around the private boxes for the corporate fans the rooms were very posh with excellent views of the pitch and all accessible for wheelchair users.

Customer Service

I emailed Helen Grayer the operations co-ordinator to discuss the possibility of assessing the stadium, she responded very quickly and was very helpful. When I met Helen for the assessment she was very thorough with the tour of the stadium and explained every detail and all of the facilities they offer for the disabled.

On arrival I was greeted by Lisa at reception who was also very friendly and welcoming.

Toilets

There are lots of disabled toilets located around the stadium and on every floor. I assessed a few of them and all of were satisfactory.

They were all large enough for a wheelchair to turn around in safely and for a PA or family to assist. All of the facilities, sink, handrail etc were in a good position for a wheelchair user.

Lift

There were two sets of lifts within the stadium, both were large enough to turn around in safely. The buttons were easy to reach for a wheelchair user.

Accessibility Rating

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Spookday

Spookday

Spookday | 27th October 2017

This is a Halloween event for kids which is held every year at Over Farm Market. They also have a night time attraction for adults however this is not accessible for wheelchairs.

Spookday is a fun day out for kids and families however the accessibility was limited

Parking

There were no designated disabled parking spaces, if you speak to the car park attendants know on arrival they will assign you a spot close to the entrance.

Accessibility

The walk down from the car park wasn’t very good for a wheelchair user, it was uneven and muddy. This was to be expected considering the location is in a field. The uneven terrain continued around the rest of the attraction.
A lot of the activities were interactive and not really suitable for someone in a wheelchair, but there were some shows going on throughout the day which were more suitable and were good fun for kids.

Toilet

There was a disabled portaloo, but there was no hand rail and I would not have taken the risk to transfer using these facilities.

Accessibility Rating

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Prinknash Bird & Deer Park

Prinknash Bird & Deer Park

Prinknash | 25th October 2017

I visited Prinknash Bird and Deer park following an article I read online regarding an incident with an autistic gentleman. Melanie Meigh announced she was going to hike carer tickets up from £3 to the full ticket price. Please take a look at the article in the link below where you will see the attitude towards the disabled community is not a pleasant one.. Read the article here

Parking

There are two disabled parking spaces in the main car park, then there is a five minute journey (as a wheelchair user) down to the visitor centre. However this is down a steep road with no foot path (there is a stepped foot path).

Once I had travelled down to the visitor centre in my wheelchair I was faced with a steep gravel pathway. My wheelchair skidded on the gravel which could have potentially been dangerous.

As I was leaving, the owner advised me that I could park my car outside the visitor centre to avoid walking up the steep roadside slope however, the gravel pathway was unavoidable.

Accessibility

The park owner advised me of the following information:

“Due to the park being over 50 years old and due to the location, accessibility is an issue and wheelchair users are unable to access the park itself. There are Tree Preservation Orders on the trees limiting the amount of concrete etc that can be laid down as it would stop water getting to the roots.

A grant was requested to put a ramp inside the park but it was considered to be too large and would also damage the natural outstanding beauty, so there are lots of steps leading down to the park itself.”

However, wheelchair users can access the visitor centre which has a balcony where you can view some of the animals but the view is pretty poor for a wheelchair user as the balcony is too high. There is also a small café at the visitor centre where they serve teas, coffees and confectionary.

Accessibility Rating

Due to the fact I was unable to view any of the animals or park I can only give this a no star rating

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Unfortunately, I was unable to get onto the other balcony as there was a step, this could be easily avoided by putting a small soft edged lip over the door frame.

There is a £3 charge for a carer to assist a disabled visitor, which I haven’t come across when visiting any other attraction.

Toilets

There is a disabled toilet with enough room for someone to assist a wheelchair user. The sink, hand dryer and toilet paper dispenser were all within reach for a wheelchair user. The toilet was nice and clean and safe to use.

Other Reviews

Bills

Bill's | 14th March 2017 Parking There is lots of disabled parking in Gloucester Quays car park you can park here for free for 4 hours. Accessibility There is an accessible entrance leading into the venue, with a large double door along the side on the...

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GL1 Leisure Centre

GL1 Leisure Centre | 22nd March 2017 Parking There are 10 disabled parking spaces outside the front of the leisure centre. Accessibility There are two large, automatic doors leading into the venue. For the swimming pool there are designated accessible...

read more

Victoria Pleasure Gardens

Victoria Pleasure Gardens | 6th June 2018 Parking Gloucester Road Car Park is right on the doorstep to the gardens. There is only one disabled parking spot, however all the car park is easy to access. Blue badge holders can park for free. Accessibility...

read more
Sahara Lounge

Sahara Lounge

Sahara Lounge | 24th October 2017

Parking and accessibility

There is no specific customer parking but there is a public car park just off Wellington Street which has disabled spaces. This car park is located directly behind the restaurant.

There is a flat entrance at the front of the building which leads into the restaurant but then there is a flight of stairs leading down to the bar. If you speak to a member of staff they will open the rear entrance for you which has a ramp leading into the building. You will need to go down the side alley to access this.

Toilet

There is a disabled toilet which is located to the left of the bar. There was enough room for my PA to assist but it was tight.

The toilet has handrails for both transfer sides. The sink and hand dryer were accessible for a wheelchair user. There was no toilet paper dispenser. The lock on the door also wasn’t very easy to use.

Restaurant

The restaurant is wheelchair accessible with lots of wide open space and tables which I could fit my wheelchair under.

They’re open all day offering breakfast, lunch and dinner.

The customer service I received was good, the staff were helpful and friendly.

The menu was small print and they didn’t offer anything in large print.

 

Accessibility Rating

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Other Reviews

Bills

Bill's | 14th March 2017 Parking There is lots of disabled parking in Gloucester Quays car park you can park here for free for 4 hours. Accessibility There is an accessible entrance leading into the venue, with a large double door along the side on the...

read more

GL1 Leisure Centre

GL1 Leisure Centre | 22nd March 2017 Parking There are 10 disabled parking spaces outside the front of the leisure centre. Accessibility There are two large, automatic doors leading into the venue. For the swimming pool there are designated accessible...

read more

Victoria Pleasure Gardens

Victoria Pleasure Gardens | 6th June 2018 Parking Gloucester Road Car Park is right on the doorstep to the gardens. There is only one disabled parking spot, however all the car park is easy to access. Blue badge holders can park for free. Accessibility...

read more
Caffé Nero

Caffé Nero

18th October 2017

Parking and accessibility

Caffé Nero is located in Gloucester Docks just outside The Quays shopping centre.

There is good access to the building with a flat entrance and double doors leading into the venue.

There are lots of disabled parking spaces located in The Quays car park, where you can park for free for up to four hours with a blue badge. Take the parking ticket and blue badge with you to the Customer Service desk in the mall where you will be given an exit ticket.

Cafe

The venue was spacious and there were plenty of tables I could fit my wheelchair underneath but there were no secluded booths or quieter areas.

The counter was high and it was difficult to order my own drink or pay for it due to being in a wheelchair.

The staff were polite and friendly.

Toilets

There is one disabled toilet which is located at the back of building.

The toilet was very tight for space  – there wasn’t a lot of room for my PA to assist.

The toilet paper dispenser was also a little high but the handrails, sink and soap dispenser were all at a reasonable height for a wheelchair user.

The lock on the toilet door was insecure, when I bumped against the door in my wheelchair due to the lack of space in the toilet, this caused the lock to open accidently which wasn’t very private.

Accessibility Rating

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Wetherspoons in the Docks

Wetherspoons in the Docks

18th October 2017

Parking and accessibility

The Lord High Constable of England is located in Gloucester Docks on the waterside.

There is good accessibility to the building with a flat entrance and double doors leading into the venue.

There are lots of disabled parking spaces located in The Quays car park, where you can park for free for up to four hours with a blue badge. Take the parking ticket and the blue badge with you to customer service desk in the mall where you will be given an exit ticket.

Wetherspoons don’t operate via table service you are to place your order at the bar on arrival and then find your own table. The customer service I received at the bar was good, the staff were polite and friendly and the service was reasonably quick.

Restaurant

The venue is very spacious and there are plenty of seating areas suitable for wheelchairs. There are secluded booths if you need to get away from the noise.

Wetherspoons also have a service which allows you to download an app on your phone and you can order food this way rather than queuing at the bar. This is very useful for the disabled, deaf and non-verbal.

Toilets

There is one disabled toilet which is located close to the entrance. This requires a RADAR key. The toilet was adequate with enough room for a family member or PA to assist.

The toilet has handrails for both transfer sides. The sink, hand dryer and toilet paper dispenser were all accessible for a wheelchair user.

Accessibility Rating

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Trapped Escape Rooms

Trapped Escape Rooms

4th October 2017

Escape Rooms is a real-life room escape game which requires players to work together to solve a series of riddles while locked in a themed room. There are three rooms – The Haunted Hotel, The Hangover and Prison Break of which you have 1 hour to escape.

I didn’t take part in the activities however, I could tell from the rooms that this would be a great activity to do with some friends or family.

I was unable to take any photos of the inside of the rooms as it would give away the secrets of the game!

Accessibility

There are steps to the front entrance making this inaccessible, however there is a flat entrance round the back with a small step which I was able to get my wheelchair through.

I was able to get my 600mm electric wheelchair around all three rooms although the entrances were very tight, this wouldn’t be suitable if you had a wide wheelchair. If you have a manual wheelchair I would recommend this over an electric one as this would be easier to navigate the tight entrances.

There are dim lights and flashing lights throughout the rooms therefore this would not be suitable for anybody who is sensitive to these types of things.

Customer Service

Nick was very helpful from start to finish. He responded to my e-mails very quickly and was keen for me to come and visit. He took the time to show me around the premises when the building had no bookings during the day.

Toilets

There is a spacious disabled toilet with enough room for a family member or PA to assist a wheelchair user. The sink, hand dryer and soap dispenser are all accessible for a wheelchair user. The emergency cord had been tied up out of reach, I advised Nick that this was unsafe and he assured me that he would make sure this was within reach at all times. The toilet was nice and clean.

Parking

There is no onsite parking however, there is a public car park just off Wellington street. There are also double yellow lines outside with a drop kerb which are suitable for a blue badge holder.

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Accessibility Rating

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The Priory Harvester At St Oswalds Retail Park

The Priory Harvester At St Oswalds Retail Park

22nd August 2017

Parking and access

There are three disabled parking spaces close to the entrance of the building. There is a flat entrance leading in with a large double door.

There are also some outside benches suitable for a wheelchair user if you wanted to sit outside for a drink on a hot summer’s day.

I received good customer service throughout my visit. I was shown quickly to my table where they had already removed a chair so I could fit my wheelchair underneath straight away. My waiter Chris was very friendly and helpful and answered all of my questions and requirements.

They had taken the time to choose my table which was close to everything I needed – for example toilets, salad bar and drinks refill station.

Toilets

There is one disabled toilet at the back of the building which requires a RADAR key. There is enough room within the toilet for a wheelchair to turn around safely. There is also enough room for a family member or PA to assist the wheelchair user.

The toilet has handrails for both transfer sides, the sink, hand dryer and toilet paper dispenser are all accessible for a wheelchair user.

The toilets are nice and clean and safe to use and the lighting is nice and bright.

Restaurant

The restaurant serves breakfast from 9.00am to11.30am. The varied menu starts at 11.30am and ends at 10.00pm.

The restaurant has an open plan seating area but there are also quiet booths. The menus were nice and clear but they do not offer braille or large print menus.They are looking into it and I will update with any changes.

If a customer requires their food to be liquidised they will do this for you, however, you need to bring in your own liquidiser. They will also let you bring in your own food if you require it to be liquidised. They are happy to host groups of less able customers.

They allow guide dogs into the building and there was also some quiet music playing in the background.

Accessibility Rating

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Gloucester Train Station

Gloucester Train Station

2nd August 2017

My overall experience of travelling in a wheelchair from Gloucester Train Station was good. The Station Master, Mike, was helpful from start to finish and advised me on how I could contact the Assisted Travel helpline. The train station and the trains are kept clean, tidy and safe to ensure a pleasant journey.

Accessibility

I called the Assisted Travel helpline a few days ahead of my journey to inform them of my requirements.

Once I got to the train station I informed the station master of my arrival. He advised me which platform my train was departing from. As the train was arriving, the station guard approached to assist me. Then he laid out the ramp and helped me on the train safely. There was a designated area for wheelchair users on the train to sit comfortably. I received the same good service when exiting the train at the other end.

There are four disabled parking spaces at the train station. However, the parking and entrance leading up to the station are the biggest downfall. The disabled parking is located on the far side of the car park and you have to cross the busy and uneven car park with no walkway.

There are two large, wide, automatic doors leading into the train station with a flat entrance. There was an easy access, low reception point where I was able to purchase my train ticket easily. There was a large electronic ticketed gate for an electric or manual wheelchair to fit through.

There was a lift to all platforms, it was large enough for my PA and me. It was also large enough for me to turn around safely in my wheelchair. The buttons for the lift are all at a height that I could reach from my wheelchair. There was a speaker inside and outside the lift to notify you of the doors opening and closing and the lift going up or down. Exiting the lift leads you to a wide footbridge which leads you over the train lines, safely to the other platforms.

All walkways are wide and there are also easy access, indoor waiting rooms.

With the loud noise of passing trains this may not be suitable for people that don’t like loud noises.

Toilets

There were two disabled toilets, one located in the male toilets and one in the female. The facilities in both were good. However, this was not ideal as my female PA would have to enter the male toilets to assist me.

There are handrails for both transfer sides. The sink and soap dispenser are both accessible for a wheelchair user but the hand dryer was too high.

There was a workable lock on the door therefore this doesn’t require a RADAR key. There was good lighting and they were clean and safe to use.

Café

There was a small café serving hot, cold drinks and sandwiches. This was located just inside the entrance to the Train Station. There were two accessible double doors and there were small round tables suitable for a wheelchair user.

There were no menus as such therefore no larger print or braille menus.

Accessibility Rating

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Cattle Country

Cattle Country

30th June 2017

Cattle country is a great day out for families. There is lots to do for young children of all ages. There are limitations for the disabled but the park can still be enjoyed. All the staff members were very friendly, helpful and well mannered. Stuart the manager took the time out of his day to find us and answer any of our questions. An on-site vet ensurse the animals are well looked after and the park is kept clean and tidy. There are no smoking areas and first aid kits located around the park to ensure a pleasant and safe trip. Overall I would recommend this as a fun day out!

Accessibility

There are designated disabled parking spaces. However these were not very clearly displayed. There was an accessible double door with a ramp leading into the venue. The reception point was accessible but it was quite high.

There were lots of accessible areas for wheelchair users although there were some restricted areas.

There was a farmyard trail that can be accessed by wheelchair users. On the farmyard there were lots of animals including pigs that you could feed. There was also an area where you could wash your hands after feeding the pigs which was also accessible.

There was an indoor animal area where you could get close and personal with the animals. This was accessible for wheelchair users including the hand wash stations.

There was also an accessible grassy area with picnic benches.

There are lots of areas around the park which are great fun for kids but are inaccessible for wheelchair users. These include a huge pillow for bouncing on, mini golf, a splash pool, climbing frames, a boating lake and two soft-play areas but it is possible to watch family and friends from a short distance away.

Toilets

The main downfall of the park was that there was only one disabled toilet. Considering the size of the park this is not ideal as there was another block of public toilets located at the bottom of the park where a second accessible loo could have been installed. The disabled toilet is located at the top of park, it has handrails for both side transfers. The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

It is large enough for a wheelchair to turn around in safely and there is enough room for a family member or PA to assist a wheelchair user. The toilet doesn’t require a RADAR key and unfortunately there wasn’t a workable lock on the door so it’s open to all and not very private! The lighting was poor inside the toilet when the door was shut.

Café

There is an onsite café with a ramp leading up to the double doors. The only menu was a chalk board. This wasn’t suitable for visitors who are visually impaired.

The café was light, spacious and open plan, but there were no booths. This would unsuitable for visitors sensitive to loud noises.

The food was satisfactory and served quickly and there were small round tables inside and outside that were suitable for wheelchair users.

Accessibility Rating

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Pizza Hut

Pizza Hut

21st June I visited Pizza Hut, Eastern Avenue.

Parking

There are two disabled parking spaces located at the front of the building.

There is a flat entrance leading into the venue with a large accessible, double door.

All the staff members were very helpful, friendly and well mannered. Our waitress was fantastic from start to finish and answered any of our questions.

Toilets

There are disabled toilets located at the back of the building.

They are accessible for wheelchair user and there is enough room for a wheelchair to turn around safely.There is enough room for a family member or PA to assist a wheelchair user.

The toilet has handrails for both transfer sides. The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

The toilet doesn’t require a RADAR key.

The lighting is nice and bright, the toilets are nice and clean and safe to use.

Restaurant

The restaurant is accessible for wheelchair users. The restaurant has an open plan seating area and lots of accessible tables.

There is a raised area of steps which is inaccessible by wheelchair users, however there is still plenty of easy access.

There are lots of booths and quiet corners to get away from the hustle and bustle.

The restaurant offer a larger print menu and braille menu for the visually impaired but they don’t offer a hearing loop for the deaf.

The menus are nice and light.

There is a moderate level of background music. This will get louder if the restaurant is full.

They allow all service dogs into the building.

 

Accessibility Rating

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Jet Age Museum

Jet Age Museum

17th June 2017

There are two disabled parking spaces located at the front of the building.

There is a flat entrance leading into the venue with large accessible double doors.

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Once inside, you go through a set of accessible double doors to enter the museum.

Attraction

Once inside there is a large open space which is all completely accessible.

There are lots of planes and little bits of information that you can get up close and personal with. I could drive my wheelchair right up to any of these displays with no trouble.

Outside there are some planes that are open for the public to go in and sit in. However these are inaccessible for wheelchair users due to the gravelled ground leading up to the planes. 

There is a possibility of them looking into getting a third seat at the back one of the Harrier planes. Then this will make the plane accessible for wheelchair users. Watch this space for an update!

Toilets

There are disabled toilets located to the right as you enter the building.

These are accessible for wheelchair users. There isn’t quite enough room for a wheelchair to turn around safely. There is room for a family member or PA to assist a wheelchair user.

There are handrails for both transfer sides. The sink and toilet paper dispenser are both accessible for a wheelchair user. The hand dryer is a little too high for a wheelchair user.

The toilet doesn’t require a RADAR key.

The lighting in the toilet nice and bright. The toilets are nice and clean and safe to use.

Café

There is a café to the left as you enter the building. This is accessible for wheelchair users.

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There are lots of tables that you can fit a wheelchair underneath.

Accessibility Rating

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Hedley’s

Hedley’s

7th June 2017

There is disabled parking located at Westgate Street Car and Coach Park.

There is a flat entrance leading into the venue with a wide, accessible single door.

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All the staff members were very helpful, friendly and well mannered.

Nicola took the time out of her day to answer our questions.

Toilets

There is a disabled toilets located at the back of the back of the building. This toilet is accessible for a wheelchair user and surprisingly modern for a very old building – well done, Hedleys!

It is not large enough for a wheelchair to turn around in safely. There is room for a family member or PA to assist a wheelchair user. It was quite a tight squeeze and a little hard work to use the toilet, due to the space but they have made the effort to provide the facility.

The toilet has handrails for both transfer sides. The sink, paper towel dispenser and toilet paper dispenser are all accessible for wheelchair users.

The toilet doesn’t require a RADAR key.

The lighting is nice and bright and the toilets are nice and clean and safe to use.

 

The coffee shop is accessible for wheelchair users, there is plenty of seating inside for wheelchair users and also tables outside the front which are also accessible.

They currently don’t offer a larger print menu or a braille menu for the visually impaired. They also do not offer a hearing loop for the deaf. This is something they are looking into.

The current menu is on a clipboard so a little heavy and awkward to hold.

There is a large chalk board above the till stating which coffees they offer. This is nice and large and easy to see.

The coffee shop lighting is nice and bright. They also allow guide dogs into the building.

Accessibility Rating

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Gloucester Cathedral

Gloucester Cathedral

12th June 2017

There is disabled parking located at the Westgate Car and Coach Park.

There is a long, cobbled road leading up to the entrance of the venue.

Parts of this can be very uncomfortable if you are in a wheelchair but it is a beautiful place to visit, so worth the effort!

At the moment, the Cathedral is undergoing some construction work. This is to make the venue more accessible in the future.

Once inside the Cathedral the space is very large and open and accessible to anybody who is in a wheelchair.

 

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Once you enter the Nave you can turn right and go down the South Aisle. This will lead you up to a ramp which will take you further into the South Transept. This is as far as you can go with being in a wheelchair.

If you go along the North Aisle there is another ramp leading to the North Transept.

There is currently construction work going on in the North Transept. They are putting in an accessible lift which will make the rest of the Cathedral more accessible.

The corridors inside, famous for being a set in The Harry Potter movies, go around in a square and each area of this is completely accessible.

These are called the West Walk, East Walk, North Walk and South Walk. Please be aware that in parts, the lighting can be quite dim.

From the East Walk you are able to get outside into the gardens. These are called Cloister Garth.

These are accessible for wheelchair users however, I didn’t get the chance to go outside due to the weather.

The coffee shop and toilets are located to the left hand side in the first corridor.

The disabled toilet is on the left hand side – it is accessible for wheelchair users. It is not quite large enough for a wheelchair to turn around safely. There is space for a PA or family member to assist a wheelchair user.

The toilet has handrails for both transfer sides. The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

The toilet doesn’t require a RADAR key.

The lighting is nice and bright. The toilets are nice and clean and safe to use.

There is a lift which will take you down to the coffee shop; this is a single lift only large enough for the wheelchair user.

There are easy to reach buttons on the inside of the lift, for self- operation. Or there are buttons on the wall upstairs and downstairs for a PA or family member to operate the lift.

Once down and out of the lift, you follow the corridor along to find the coffee shop.

There is an outside seating area however, this has a step so care is required by the wheelchair user.

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The café has plenty of seating which is accessible for wheelchair users, the café offers teas, coffee and a good selection of light lunches and cakes.

Accessibility Rating

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Westminster

Westminster

My interview with Richard Graham

Posted by Christian Drewitt on Friday, 9 June 2017

 

 

Today, 25th April 2017, I was invited to meet Richard Graham, my local MP for Gloucester at the Houses of Parliament in Westminster.

I had been invited by my employer at the time, Jason Smith, chief executive of Marketing Gloucester, to discuss the details of my role as Disability Access Assessor and my progress within Marketing Gloucester. We also took the opportunity to assess the accessibility of the Houses of Parliament which was a very interesting experience.

On arrival, we started our journey at 1 Parliament Street. Once we’d got through the rigorous security process and collected our visitor ID badges, we made our way through the corridor where we were greeted by Megan Trethewey.

We then took the lift up to meet Richard Graham  and we were also introduced to Charlotte Farrow, Policy Officer, Disability Issues for the Department of Work and Pensions. Charlotte took the time out of her day to discuss her job role and offer any advice and help she could, to support my project.

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We discussed with Richard Graham what it is involved in my job role. I explained to him that I’m working as the Disability Access Assessor for Marketing Gloucester and my brief is to create an Accessible Disability Guide for the city of Gloucester, by visiting local tourist attractions, venues, facilities etc.

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After our discussion we started the tour of the Houses of Parliament.

We left 1 Parliament Street and made our way down the lift to Portcullis House. The lift was completely accessible and had braille buttons for the visually impaired.

The stunning glass-roofed Portcullis House was completely accessible for wheelchair users. We were able to meet the then current MPs.  I discussed my project with them and what my plans are for the future, hopefully to expand and provide assessment of other cities around the UK.

Matt Hancock

Matt Hancock

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Nick Watts from Newsnight

Robert Wilson

Rob Wilson, Parliamentary Under Secretary of State for Civil Society

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Royston Smith - Chris Green

Royston Smith & Chris Green

 

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Graham Brady

We then took the lift down to make our way to the Palace of Westminster. We used the tunnel that connects with the underground station, which was completely accessible, however, the lighting was extremely dim, which would be difficult for somebody who is visually impaired.

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We met a few more people along the way, all busy with their occupations but taking the time to talk to me.

Kate Green

Kate Green, then MP for Stretford and Urmston.

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Marcus Fysh

Marcus Fysh, then MP for Yeovil and South Somerset.

Alok Sharma - Mark Garnier

Alok Sharma (Parliamentary Under Secretary of State for the Foreign and Commonwealth Office (Minister for Asia and Pacific)

& Mark Garnier (Parliamentary Under Secretary of State at the Department for International Trade)

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Once inside Westminster Hall it was clearly extremely accessible. It has a large open space and it was no trouble for a wheelchair to get around on the flag-stoned floor.

Also, as you enter to the right of the building there are wheelchairs for visitors to borrow if necessary.

 

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We made our way to the back of the Hall in order to access the Central Lobby.

Here we met Frederick the Doorkeeper who showed us where to go next.

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We had to walk outside and up the ramp to be able to get into the next part of the building. There are more lifts to take you up to the Central Lobby, this is all completely accessible.

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The House of Lords and the Committee Rooms are all also accessible.

St Stephen’s Hall was the only place that we came across that was inaccessible within the Central Lobby.

The outside terrace is also accessible, with a ramp leading out to it and has beautiful views of both the River Thames and the London Eye.

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There is also clear access to the gift shop and café, with a glass lift leading down to both.

Sincere thanks go to Richard Graham for spending so much time with us to ensure we missed nothing. It was a very successful day and everyone we met was very welcoming, positive and interested in my work.

Accessibility Rating

 

 

 

 

Caffetucci

Caffetucci

23rd May 2017

Access

There is disabled parking located at the Gloucester Docks car park or the Gloucester Quays outlet shopping centre.

There is a large accessible double door leading into the venue.

The staff were very helpful, friendly and well mannered.

Toilets

There is a disabled toilet located at the back of the building to the left hand side.

The toilets are accessible for wheelchair users, there is just enough room for a wheelchair to turn around in safely and there is also enough room for a family member or PA to assist a wheelchair user.

There are handrails for both transfer sides.

The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

The toilet doesn’t require a RADAR key.

The lighting in the toilet is nice and bright, the toilets are nice and clean and safe to use.

 

There are lots of accessible tables both, inside and outside the cafe.

Accessibility Rating

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Prezzo

Prezzo

5th May 2017

There is disabled parking located at the Ladybellegate Street car park, Blackfriars car park or the Longsmith Street car park. Theses are a short walk from the restaurant.

There is a flat entrance leading into the venue with a large accessible double door.

 All the staff members were very helpful and friendly.

Toilets

There is a disabled toilet located to the left at the back of the building.

The toilet is wheelchair accessible, there is enough room for a wheelchair to turn around in safely and enough room for a family member or PA to assist a wheelchair user.

There are handrails for both transfer sides.

The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

The lighting is nice and bright, the toiles are nice and clean and safe to use.

Restaurant

The restaurant is wheelchair accessible. The seating plan is open with lots of tables but no booths.

They don’t offer a larger print menu or braille menu for the visually impaired or a hearing loop for the deaf.

There is music playing in the background which we did find quite loud.

The lighting in the restaurant is nice and bright.

Accessibility Rating

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Patisserie Valerie

Patisserie Valerie

3rd May 2017

Today I visited Patisserie Valerie.

Due to the Patisserie Valerie coffee shop being located in Gloucester City Centre, the closest disabled parking is located in the Eastgate shopping centre car park.

There is a flat entrance leading into the venue, with a large accessible double door.

Toilets

There is a disabled toilet located at the back building.

The toilet is wheelchair accessible.

It is large enough for a wheelchair to turn around in safely and there is enough room for a family member or PA to assist a wheelchair user.

There are handrails for both transfer sides, however the handrail on the wall is loose. I did inform management and they said that they would be fixing the problem.

Coffee Shop

The coffee shop has lots of tables, quiet corners and long seated booths.

I did struggle with fitting my wheelchair underneath the tables and consequently I had to remove my foot plates. 

Accessibility Rating

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Tank

Tank

26th April 2017

There is disabled parking located in the Gloucester Quays outlet shopping centre or at the Gloucester Docks car park, which has x 6 disabled parking spaces.

There is a ramp leading from road at The Quays down to the restaurant.

There is quite rough ground leading up to the entrance, this is quite uncomfortable if you are in an electric or manual wheelchair.

There is a flat entrance leading up to the large accessible double door.

Once inside we found out where our reserved table was, after we waited for ten minutes we found out we had to get our own menus from the bar. Due to there not being a dropped section of the bar, this is really difficult for wheelchair users.

I also found this difficult when paying for my food and choosing my choice of drink as I couldn’t see the top of the bar.

I struggled with communication with Tank when trying to organise my visit, I e-mailed a couple of times with no response.

Toilets

There are disabled toilets located at the back of the building.

They are accessible for wheelchair users, there is enough room for a wheelchair to turn around in safely and there is enough room for a family member or PA to assist a wheelchair user.

There are handrails for both transfer sides.

 The sink, paper towel dispenser and toilet paper dispenser are all accessible for wheelchair users.

 The lighting is nice and bright, the toilets are clean and safe to use.

Restaurant

The entrance to restaurant has a very narrow walkway which is not great for a large wheelchair.

There are a number of large tall tables, these are not accessible for wheelchair users.

There are five small tables which are accessible for wheelchair users.

They don’t offer a larger print menu for visually impaired and they don’t offer a hearing loop for the deaf.

The menus that they have are very large, however, the writing is very small.

There are no drinks menus so you have to go to the bar to check out what they have on offer, however there in no lowered section of the bar so this is no good for somebody in a wheelchair.

 There is quiet music playing in the background.

The lighting is nice and bright in the restaurant.

Accessibility Rating

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National Waterways Museum

National Waterways Museum

19th April 2017

There is disabled parking located in the Gloucester Quays Outlet Shopping Centre.

There is a flat entrance leading into the venue with a large accessible double door.

The staff were all friendly and well-mannered, Sam helped to answer any of our questions.

Toilets

There are disabled toilets located on the ground floor, these are accessible for wheelchair users.

There is enough room for a wheelchair to turn around safely.

There is enough room for a family member or PA to assist a wheelchair user.

There are handrails for both transfer sides.

The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

The toilet itself is lower than usual .

The lighting is nice and bright, the toilets are nice, clean and safe to use.

The lower ground floor of the museum is completely accessible for wheelchair users. There are lots of things to view and look at on the lower ground floor.

Lift

There is a lift located on the ground floor which will take you to first floor attractions.

The lift is wheelchair accessible. The lift is not large enough for a wheelchair to turn around in safely. There is enough room for a family member or PA to assist a wheelchair user.

The lift door closes quickly!

The lift has easy to reach buttons and the lighting is nice and bright.

On the first floor there are more attractions to see and do. There is plenty of space for a wheelchair user to get around easily.

Café

There is a small café located on the ground floor. They serve drinks and cakes from 10am until 4.30pm.

There are a few accessible tables and a few more tables located outside.

There is also a small accessible gift shop, selling memorabilia.

 

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Accessibility Rating

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Nature In Art

Nature In Art

 7th April 2017

There is disabled parking located at the front of the building for about three cars.

There is a ramp leading into the front of the building, easy access for wheelchairs.

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You enter straight into the gift shop with a gallery to your right hand side. There is plenty of space to get about in a wheelchair.

There are three galleries within the building, two of which are upstairs. To access these galleries upstairs there is a lift available on the ground floor.

The lift is wheelchair accessible, it is not large enough for a wheelchair to turn around in safely, also there no space for a PA or family member to assist a wheelchair user.

However, the lift is easy to use with easy to reach buttons.

There is a disabled toilet located on the ground floor which is wheelchair accessible and there are handrails for both transfer sides.

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There is access to the coffee shop through the main building, or you can access the coffee shop using the ramp outside.

The coffee shop is wheelchair accessible with an open seating plan.

They serve lunch from 12pm until 2pm.

They offer A4 size menus for the visually impaired.

They don’t offer a braille menu or hearing loop for the deaf.

They have three special chalk boards located above the counter, for easy viewing.

The lighting in the coffee shop is nice and bright.

They also allow guide dogs and all other service dogs into the building.

There is a ramp leading outside into the beautiful gardens.

There is no gravel or path around the garden but it is easily accessible for wheelchair users especially during the summer months.

There is an education centre located at the back of the gardens, they have art courses and activity days held here.

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There is a disabled toilet located in the education centre. This is a large wheelchair accessible toilet, with space for a wheelchair to turn around in safely and a family member or PA to assist a wheelchair user.

There are handrails for both transfer sides.

The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

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There is also a classroom inside the education centre, these are available for demonstrations and workshops.

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The museum is open Tuesdays to Sundays. They are only open on Mondays when it is a bank holiday.

Any carer with a disabled member has free entry.

Accessibility Rating

 

Cotswold Farm Park

Cotswold Farm Park

4th April 2017

There is disabled parking located at the front of the building. You can fit about 6 cars in the disabled bays.

There is really rough gravel leading from the car park to the entrance, this was quite a bumpy ride in my electric wheelchair.

There is a ramp leading up to the entrance and ticket hut.

Once inside there is a short paved path leading up to more gravel. Once again this gravel is an uncomfortable ride in my electric wheelchair as I imagine it would be in a manual wheelchair.

There is a large tepee erected on the left as you enter the park, this has lots of events going on inside. However, due to a bark surface around the tepee, we couldn’t get across to see inside.

There is a Farm Safari ride, which takes you on a Tractor and Trailer Tour of Adam Henson’s Farm. It is scheduled to depart every hour.

Due to a private party, I didn’t have the chance to have a go on the Safari, however I know that they can accommodate one wheelchair on the ride, with a ramp provided.

The Touch Barn, is a great place where you can experience up close and personal contact with friendly animals, anything from little chicks, rabbits, sheep, chicken’s, pigs and piglets.

The whole barn is completely accessible with large space for a wheelchair to move around in.

We were lucky that at this time of year it’s lambing season. So we entered the lambing barn and got to witness the birth of a few baby lambs.

The barn was wheelchair accessible. It had space around the railings at the bottom so you could see the lambing going on.

You can take on the adventure of the grassed area, to get up close and personal to other farm animals outside. A little uneven but not a problem in dry weather.

I managed to get my electric wheelchair around the grassed area, however, other visitors stated if there was some sort of mesh it would be much easier for wheelchair users to get around.

On this part of the adventure you can hand feed the animals using the parks animal food.

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There are also audio posts to tell you about the animals, these have easy to reach buttons.

For the able bodied there is a great Lookout Tower which gives a view of the whole park.

Once you have finished the grassed area you can stop at Dolly’s Snack Bar, for a refreshment of your liking. Unfortunately, it was closed when we visited!

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They also have Bouncy Pillows, a Maze and Dolly’s Playpen.

There are disabled toilets located around the back of Dolly’s Playpen.

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The is a woodland walk and conservation area, these are both accessible for wheelchair users. The floor is covered in bark on a hard earth surface and it was easy for my electric wheelchair to get around.

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There are lots of different things to see in the conservation area and I really enjoyed the woodland walk.

We decided to stop and have lunch there is a ramp leading down to the benched area outside. Unfortunately I couldn’t get my wheelchair underneath any of these tables.

There were suitable tables within the gazebo area, however due to a private school party, I was unable to get in to the room.

After moving a long bench and some shuffling around, I managed to get a table inside the restaurant.

The restaurant is wheelchair accessible, with good bright lighting.

There are disabled toilets located around the back of the restaurant.

These are wheelchair accessible however, very small and hard to manoeuvre in.

I have been informed that these toilets are due a revamp coming soon, to include brand new disabled toilets and shower rooms.

All the staff were extremely kind, well mannered and helpful, we had great help and communication from Jenni.

We were delighted that Adam Henson took the time to say hello!

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Disability Rating

 

 

Chimichanga

Chimichanga

31st March 2017

There is disabled parking located in the Gloucester Quays outlet shopping centre.

There are two large, accessible, double doors leading into the venue.

The staff were friendly and helpful, the manager Roland took the time out of his day to answer our questions.

Toilets

There is a disabled toilet located at the back of the building.

It is accessible for wheelchair users, it is also large enough for a wheelchair to turn around safely and there is enough room for a PA or family member to assist a wheelchair user.

There are handrails for both transfer sides.

The sink, hand dryer and toilet paper dispenser are accessible for wheelchair users.

The lighting is nice and bright, the toilets are nice and clean and safe to use.

Restaurant

The restaurant is wheelchair accessible.

They are open 11.30am until 11pm and 11.30pm Fridays and Saturdays.

They don’t offer a larger print menu or braille menu for the visually impaired or a hearing loop for the deaf.

The seating plan is open with lots of booths and long seated booths.

If you require your food liquidised they can help with this facility.

There is quiet music playing in the background.

The lighting In the restaurant is nice and bright.

They allow guide dogs into the building.

Accessibility Rating

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Gloucester Ski & Snowboard Centre

Gloucester Ski & Snowboard Centre

24th March 2017

There is one disabled parking space situated in the car park

There is a long steep hill, leading up to the venue for the disabled access point. This is currently under construction and there are no visible sign posts telling you where to go. A second disabled parking space is planned on completion.

Although not sign posted or very clear, the reception entrance is around the building on the right hand side.

There is quite a lip leading into the door but my electric wheelchair managed to get up this okay.

The staff were very friendly and helpful, Richard took the time out of his day to show us around and answer our questions.

Toilets

There is a disabled toilet located in the reception area, where you collect ski equipment.

It is accessible for wheelchair users, it is large enough for a wheelchair to turn around in safely and there is enough room for a PA or family member to assist a wheelchair user.

The toilet has a handrail for both transfer sides.

The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

The toilet doesn’t require a RADAR key.

The lighting is nice and bright, the toilets are nice and clean and safe to use.

Restaurant

The restaurant is wheelchair accessible.

They serve food from 10am until 9pm.

They don’t offer a largerprint menu or a braille menu for the visually impaired. Nor do they offer a hearing loop for the deaf.

They allow guide dogs and all other service dogs into the building.

Ski

For wheelchair users they offer tubing sessions, with a fully qualified instructor.

They also offer a Disabled Ski Club! This is held once a month, for disabled users and people with minor disabilities. They ask for a fee of £5 towards this.

Unfortunately they don’t offer any snowboarding facilities for the disabled.

They have a changing room for disabled visitors located next to the disabled toilet.

 

Accessibility Rating

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Slimbridge Wetland Centre

Slimbridge Wetland Centre

29th March 2017

Slimbridge is a fantastic day out for all families.

It is home to over 30,000 wild birds.

There is lots of exploring to do and so much fun for little children.

Most of the park is wheelchair accessible, with good paths. However, some of the hides and walkways are inaccessible.

You can use an electric or manual wheelchair. The park offers manual wheelchairs to hire, at no cost.

You can hire an electric buggy, for a small charge of £5. You need to call in advance and book the buggy.

They are due to make the summer walkway accessible and some of the inaccessible hides will be getting a face- lift.

There is an outdoor theatre coming soon and also an app for your smartphone to use, whilst walking around the park.

My only bit of advice for anyone who is able bodied, bring wellies!

The staff were all extremely helpful, friendly and well mannered. Jackie took the time out of her day to answer our questions. Jackie was extremely helpful and showed a lot of support towards my project.

There are plenty of disabled parking spaces located in the car park and a disabled toilet, too.

There is a ramp leading up to the entrance of the venue.

Before entering the venue you have to disinfect your feet or wheels of your wheelchair.

There is a mat and wheel wash provided.

There is a large double automatic door leading into the venue, with a button for disabled users to press, which will open this door.

In the reception area there is a lowered section of the desk for wheelchair users.

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Once inside you can go and collect bird food from the volunteers stand and also collect your tokens to access the Viewing Platform.

Start of the adventure.

There is a lift which will take you up to the Platform.

This is accessible for wheelchair users, it is not large enough to turn a wheelchair around in safely but there is room for a PA or family member to assist a wheelchair user.

The lift has easy to reach buttons but the light within the lift is quite dim.

The Viewing Platform gives you a 360 degree panoramic view of the Wetlands. I had no trouble viewing this using my electric wheelchair.

There is a large ramp leading from the main reception down to where the attractions start.

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The Toad Hall, is a fantastic little area where you can view toads. There are toys, games and a soft play area. They also do handling sessions and talks on the toads.

Outside

Once outside you walk over a bridge taking you to try and spot all the different birds.

Along the walk you will come to a part called the Wader Shore, this has slight rough gravel so a little bumpy for the electric wheelchair.

There are flat footpaths leading all around the park which makes it really accessible for wheelchair users.

The South Lake Discovery hide is absolutely fantastic for wheelchair users, there are lots of low windows for you to be able to look outside and see all of the wild birds.

If suitable for you, they have binoculars so you can have a closer look at the birds.

This is definitely the best hide for wheelchair accessibility.

Along the walk you will come across a few gates, these are fairly easy to use by lifting the latch and pushing the gate. This is quite difficult to do if you are in a wheelchair so the help of a PA or family member will be needed.

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We came across the Otter pool which was a nice surprise, there is great flat decking all around the pool so you can get a really good view of the otters.

There is a cave that will take you through to see the otters swimming underneath the water.

The Flamingo Lagoon has a fantastic accessible hide, which gives you a great view of the flamingos and the lagoon.

 

We decided to have a look inside the Tropical House.

You must disinfect your wheels and shoes before entering.

The floor inside is extremely bumpy and uneven but completely accessible and definitely worth a look inside.

We stopped off at the Kiosk, not far from the Chilean Flamingo’s. There are disabled toilets located by the Kiosk and tables for you to sit at to have your snack. However, you cannot fit a wheelchair under any of the benches by the Kiosk.

Not far from the Kiosk is the Kingfisher hide, we were advised that this is wheelchair accessible but we didn’t make it that far to have a look.

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We then headed back towards the main reception. There is another tower called the Holden Tower, however, this is inaccessible for wheelchair users.

There are two places to eat within the venue. The Swan Café located upstairs in the main reception and the main restaurant downstairs.

In the main restaurant the seating plan is open with lots of long tables, easily accessible for wheelchair users. There are lots of open windows so the lighting is extremely good within the restaurant.

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There is a little gift shop as you exit the park which is filled with lots of nice gifts and souvenirs if you wish to purchase them.

You exit the park through the gift shop which will take you straight back to the car park.

You will need to disinfect your wheels and shoes before leaving the attraction, wheel wash and disinfectant mat is provided.

Accessibility Rating

 

Portivo Lounge

Portivo Lounge

21st March 2017

There is disabled parking located in the Gloucester Quays Outlet Shopping Centre.

There is a large double accessible entrance into the venue.

The staff members were very friendly, helpful and well mannered. They took the time out of the day to answer our questions.

When we were leaving the restaurant, it was raining and the staff members offered us an umbrella so we didn’t get wet, whilst walking back to the car 🙂

Toilets

There are disabled toilets located at the back of the building.

These are accessible for wheelchair users, they are large enough for a wheelchair to turn around in safely and large enough for a PA or family member to assist a wheelchair user.

The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

The toilet has a handrail for both transfer sides.

The lockable toilet doesn’t require a RADAR key.

The lighting is quite dim within the toilet.

The toilets are nice and clean and safe to use.

Restaurant

The restaurant is accessible for wheelchair users.

They also offer a selection of baby toys, to keep your babies entertained 🙂

Food can be ordered Monday to Sunday, 9am until 10pm.

At the moment they don’t offer a larger print menu, braille menu or hearing loop.

They do however, offer a vegan and gluten free menu.

The menus are nice and light, they offer special cards located on the menu stands.

The seating plan is open with a couple of quiet corners. They offer two long seats against the wall.

If you require your food to be liquidised they can offer this facility – if not, they are happy for you to bring your own food.

There is music playing in the background of at mid volume.

The lighting in the restaurant is quite dim but okay if you sit by a window.

They allow guide dogs into the building.

 

Accessibility Rating

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Brewhouse and Kitchen

Brewhouse and Kitchen

10th March 2017

There is disabled parking located in the Gloucester Quays outlet shopping centre.

There is a large accessible entrance leading into the venue.

The staff members were friendly and well-mannered and the manager, Shane, took the time out of his day to show us around and answer our questions.

Toilets

There are disabled toilets located at the back of the building.

They are accessible for wheelchair users, they are large enough for a wheelchair to turn around in safely and there is enough space for a PA or family member to assist a wheelchair user.

The toilet has handrails for both transfer sides.

The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

The lockable toilet requires a RADAR key.

The lighting is nice and bright. However, the lightbulb was flickering but the manager said he was sorting it out that day.

Restaurant

The restaurant is wheelchair accessible.

The seating plan is open with one large long booth.

There is more seating available upstairs which might be quieter, for people wanting to get away from the hustle and bustle.

They serve food from 12.00pm until 10pm Monday to Saturday and until 9pm on Sundays.

They currently don’t offer larger print menu, braille or a hearing loop but this is something that is coming soon!

If you require your food to be pureed they can help with this facility. If not they are happy for you to bring in your own food.

There is music being played in the background, which is quite loud.

The lighting is really good and very bright.

They allow guide dogs and all other dogs into the building.

Accessibility rating

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