2nd August 2017
My overall experience of travelling in a wheelchair from Gloucester Train Station was good. The Station Master, Mike, was helpful from start to finish and advised me on how I could contact the Assisted Travel helpline. The train station and the trains are kept clean, tidy and safe to ensure a pleasant journey.
I called the Assisted Travel helpline a few days ahead of my journey to inform them of my requirements.
Once I got to the train station I informed the station master of my arrival. He advised me which platform my train was departing from. As the train was arriving, the station guard approached to assist me. Then he laid out the ramp and helped me on the train safely. There was a designated area for wheelchair users on the train to sit comfortably. I received the same good service when exiting the train at the other end.
There are four disabled parking spaces at the train station. However, the parking and entrance leading up to the station are the biggest downfall. The disabled parking is located on the far side of the car park and you have to cross the busy and uneven car park with no walkway.
There are two large, wide, automatic doors leading into the train station with a flat entrance. There was an easy access, low reception point where I was able to purchase my train ticket easily. There was a large electronic ticketed gate for an electric or manual wheelchair to fit through.
There was a lift to all platforms, it was large enough for my PA and me. It was also large enough for me to turn around safely in my wheelchair. The buttons for the lift are all at a height that I could reach from my wheelchair. There was a speaker inside and outside the lift to notify you of the doors opening and closing and the lift going up or down. Exiting the lift leads you to a wide footbridge which leads you over the train lines, safely to the other platforms.
All walkways are wide and there are also easy access, indoor waiting rooms.
With the loud noise of passing trains this may not be suitable for people that don’t like loud noises.
There were two disabled toilets, one located in the male toilets and one in the female. The facilities in both were good. However, this was not ideal as my female PA would have to enter the male toilets to assist me.
There are handrails for both transfer sides. The sink and soap dispenser are both accessible for a wheelchair user but the hand dryer was too high.
There was a workable lock on the door therefore this doesn’t require a RADAR key. There was good lighting and they were clean and safe to use.
There was a small café serving hot, cold drinks and sandwiches. This was located just inside the entrance to the Train Station. There were two accessible double doors and there were small round tables suitable for a wheelchair user.
There were no menus as such therefore no larger print or braille menus.