Hotel du Vin

Hotel du Vin

Hotel du Vin | 27th July 2018

Location: Parabola Rd, Cheltenham GL50 3AH
Date of visit: 27th July 2018

Parking

There is one disabled parking bay located outside the front of the building, the car park is quite small and turning space for the vehicle is tight. The disabled bay is directly opposite the main entrance.

There is also a rear car park with one disabled parking bay, this leads to the garden and to the Bistro. There is a small step leading into the Bistro, a manual wheelchair would be able to use this entrance however, it would not be suitable for an electric wheelchair. Management have advised they will look to purchase a temporary ramp for the step which will make it fully accessible. (this can be accessed from the front of the building and via lift)

Accessibility

The main entrance is up a small flight of steps, there is a platform lift for a wheelchair. This was very easy to use for a wheelchair user by themselves. Once you exit the lift the entrance is directly to your right. The reception point is a low desk, accessible for a wheelchair user. The reception desk is open 24 hours a day with two reception staff, so a member of staff can assist somebody to their room if required. There are phones to call reception in the rooms too if you require assistance.

When checking into the room, there is a questionnaire you can complete is you require assistance in the case of emergency, this gives you the opportunity to detail your exact requirements, so staff know how to assist you best. There are evac chairs on the first floor.

There is dimmed lighting throughout the whole hotel and bistro.

Rooms

There are 3 accessible bedrooms with large bathrooms/wet rooms, these rooms are accessible via the lift. All other guest rooms are up some steps so inaccessible if you have a walker or wheelchair. The rooms are very spacious, and the beds are lowered for easy transfer. There is a bathtub in the bedroom but no hoist. The bathroom was very big and easy for a wheelchair to move around in. There is one handrail for the shower but no seat, there is a stool available at reception for use in the shower. This may not be suitable for all disabled guests. The toilet has two fixed handrails, the hand rail is a little high. There is no emergency cord in the room.

Bar and Bistro

The bar is located to the left of the reception on the ground floor, the bar is quite high but there is table service. There is quiet music in the background and there are plenty of quieter corners. The Bistro is down a level, this is accessible via the lift. There are plenty of accessible tables in the bar and bistro. The menus are light but the writing is small, they don’t offer a larger print menu for people with visual impairments, they do have online menus for screen readers – https://www.hotelduvin.com/locations/cheltenham/bistro/

Lift

The lift can take you from the ground floor to the underground level which is the Bistro and the first level which is the accessible rooms. The lift is quite small, may not be suitable for a particularly large wheelchair, when entering the lift there is room for somebody to assist directly to the left, it is advisable for them to entre the lift first. The doors close quite quickly so best for somebody to hold the door.

Toilets

There is an accessible toilet on the ground floor, it is big enough for a wheelchair to turn around in and the facilities within the toilet are at a low level. There is an emergency cord to the left of the toilet if sat on toilet.

Customer Service

Luke the general manager and Remi the reception manager both showed us around the hotel, they were very polite and helpful. They took on all of our recommendations for improvements and were keen to as accessible as possible.

Accessibility Rating

(four out of five stars)

Visit Hallmarks hotel for bookings: https://www.hallmarkhotels.co.uk/hotels/hallmark-hotel-gloucester/

https://goo.gl/maps/UTjmjpVzYkJ2

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Hallmark Hotel

Hallmark Hotel

Hallmark Hotel | 10th July 2018

Location: Robinswood Hill, Gloucester, GL4 6EA
Date of initial visit: 13th January 2017
Date of revisit: 10th July 2018

Parking

There are seven clearly signposted disabled parking bays, located outside the front of the building. Each with lots of space for manoeuvre around them. There is a pathway to the left of the parking bays which leads down to the main entrance, there is a slight slope leading down.

Accessibility

The hotel is built on a hillside therefore you are able to access both floors of the building without a lift.

The main entrance is all a flat, even surface, there are electric, double doors leading to the reception. The reception point is quite high, however the receptionist came around to speak to me. From the main reception to the hotel there are steps and no lift, however there is an accessible entrance located to the right of the building. This can only be opened from the inside so a member of staff will need to open this for you. The accessible entrance leads you through the bar and restaurant area which then leads down a wide corridor and the two guest rooms with accessible bathrooms are located right at the end. Also at the end of the corridor is the fire exit and refuge point, so in the case of an emergency you are as close as possible to the exit.

  • Guest Rooms

The two accessible rooms have clear access, there is only a small amount of room to turn around within the rooms. There is an emergency pull cord located to the right hand side of the bed (if lying in bed) and a deaf guard, vibrating pillow. Each room has a wet room with a walk in shower and seat with lifting handrails each side to transfer, along with the toilet and more hinged, adjustable handrails and another emergency pull cord to the left of the toilet (if sitting on toilet).

  • Restaurant and Merlot Suite 

The restaurant is all open plan, the bar is quite high but they offer table service. There is also a large suite which can be used for business conferences, weddings and parties. There is a flat entrance and wide door leading in, it was currently set up with large circular tables which were suitable for my wheelchair to fit underneath. Within the kitchen they will cater for dietary requirement such as liquidised foods as long you provide what is necessary.

  • Leisure Centre

There is a leisure centre which is located at the back of the building and on the lowest floor, to access this in a wheelchair you are required to go around the side of the building. If walking, there is a steep slope leading down, this could be difficult in a manual wheelchair. You can also drive around to the rear car park which may be easier, the rear car park is a new edition and there are no disabled parking bays at present but they are looking into this. The leisure centre is accessible for a wheelchair but there is no hoist facility, there is a disabled changing/wet room, this is kept locked to non disabled guests are unable to use it so you will need to get staff to open the door.

Customer Service

The hotel manager Nora, kindly took the time out of her day to show us around the hotel. She advised us how all staff are happy to assist anybody around the hotel with special requirements. There are phones in the rooms to call reception staff, which is open 24 hours a day. All staff are dressed professionally and were very helpful during our visit.

Accessibility Rating

(four out of five stars)

Visit Hallmarks hotel for bookings: https://www.hallmarkhotels.co.uk/hotels/hallmark-hotel-gloucester/

https://goo.gl/maps/UTjmjpVzYkJ2

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Mercure – Bowden Hall Hotel

Mercure – Bowden Hall Hotel

Bowden Hall | 8th June 2018

Parking

There are two designated disabled parking spaces, close to the front entrance of the building with big signs stating they are for disabled guests only.

Accessibility

There is a set of double doors to the main entrance which leads through to a single manual door to enter the hotel. There is also a low reception point so that a wheelchair user could check themselves in.

Café/Lounge

There is a lounge with a bar area where you can sit and have drinks, including complimentary tea or coffee. There is plenty of space for a wheelchair user to access this lounge and accessible tables and chairs to sit at.

The kitchen will cater for dietary requirement such as liquidised foods if you provide the food to do so.

Rooms

There are 72 rooms in the hotel, two of which are disabled friendly, they are on the first floor which is accessible via a platform lift. There is one twin and one double room with a walk-in shower and seat and there are adequate handrails to transfer. The bathrooms and the rooms are a bit tight and the beds are quite high which could be difficult to transfer to from a wheelchair.

They have vibrating pillows for the deaf and there are panic alarms by the bed. There is a refuge point in case of emergencies, to get here you turn left out of the room, along the corridor and turn right and it is at the end of the corridor.

Lakeside Suite

The Lakeside Suite is fully accessible, this is used mainly for weddings or businesses conferences. The seating area is up some stairs as you enter, there is a ramp if you carry on straight which goes up the side of the building. There is disabled toilet within the Suite which is at the bottom of the stairs and to the right. It is in the female toilets which isn’t signposted.

The Conference Room

The conference room is on the 2nd floor, this is not accessible for wheelchair users or somebody using a walking aid. The hotel is looking into getting a lift installed for the future, but this hasn’t been achieved yet. The hotel is a grade 2 listed building which causes some difficulties. The conference room is often used for wedding ceremonies, so it is worth considering this if you are attending/having a wedding here and have guests who will struggle with stairs. You can however also have the ceremony in the Lakeside Suite on the first floor.

Lift

There is a platform lift which leads up the first flight of stairs to the hotel rooms, the lift must be operated by a member of staff. There is a red phone which you can use to call reception next to the lift, or you can call from your rooms and somebody will come up and assist you. The lift is large enough for a wheelchair, but not for somebody to assist in the lift whilst operating. There is a weight limit of 225g so not suitable for large, heavy wheelchairs/scooters.

Toilets

There are two disabled toilets located in the hotel, one just past reception to the left and one in the Lakeside Suite, the facilities within both of these were all adequate for a wheelchair user apart from soap dispensers being just a little too high in one.

Customer Service

The general manager, Gavin very kindly took the time out of his day to show us around the hotel and answered all of our questions.

Accessibility Rating

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Jury’s Inn

Jury’s Inn

Jurys Inn – Cheltenham | 27th April 2018

Parking

There are six disabled parking spaces located right at the front of the building with easy access into the hotel. There was also one disabled parking space in the rear car park close to the leisure centre. Once checked in it is easier to gain access via the leisure club entrance as it is closer to the hotel rooms and the same level, so you can avoid the platform lift to save time. The hotel can reserve you a space in the rear car park if requested.

Customer Service

The general manager, Peter Hendry kindly took the time out of his busy day to show me around the facilities in the hotel. He gave me lots of useful information and was very polite and friendly. All other staff in the hotel were well dressed and well mannered.

Accessibility

There is a paved entrance into the hotel with a small slope up to the automatic double doors and a lowered reception point. Most of the rooms in the hotel are accessible via the lift however, there are two specific rooms for disabled guests on the ground floor, each with wide doors to access the rooms.

There is one double and one twin accessible room, both with wider door entrances. The double is the larger of the two with a larger bathroom. Both bathrooms have accessible shower seats which are mounted on the wall under the shower, lots of handrails and everything in the bathroom is at a low height.

Within the hotel they offer a vibrating pillow and flashing alarm system for the deaf in the case of an emergency, if you notify the receptionists of any specific needs upon arrival they will also come and assist you to ensure your safety in an emergency.

Guide dogs are allowed into the building.

Restaurant and Café / Meeting Rooms

There is a restaurant and café area on the ground floor, both have plenty of tables for wheelchairs to fit comfortably underneath. The café is open to members of the public, there are often people having business meetings within the café, they offer table service and you can pay at your table by cash or card.

The restaurant is more for the hotel guests, the food is served as a ‘help yourself’ buffet, which would be difficult for somebody in a wheelchair, but the staff will bring the food over to your table if required.

There are also a number of meeting rooms that can be hired out for private business meetings or functions, these are all accessible for wheelchairs.

Toilet

There is a disabled toilet located between the reception area and the café, the facilities within the toilet are good, there were handrails for right and left-hand transfer and everything was within reach for a wheelchair user. They were also nice and clean.

Lift

There is a lift which takes you up to more hotel rooms, I was able to fit my wheelchair in and my PA was able to fit in too, but it was tight. All of the facilities however are on the first floor as well as a large number of hotel rooms so the lift isn’t a necessity for a wheelchair user staying in the hotel.

There are also two platform stairs lifts to get up and down the small sets of stairs which lead down from the café to the hotel rooms, meeting rooms and leisure club. These both worked efficiently and the staff are happy to help with operating them.

 

Accessibility Rating

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Ibis Hotel

Ibis Hotel

Ibis | 28th November 2017

Parking

There are six disabled parking spaces located right at the front of the building with easy access into the hotel.

Customer Service

Shanique was very helpful and happy to show me around one of the disabled rooms. The hotel staff had to find a clean room for me to take a look at and this was no bother for them.

Accessibility

There is a flat entrance with a large automatic door into the reception area. The reception point was quite high with no low access point but the staff came round to speak with us.

Most of the rooms in the hotel are accessible due to the lift and they’re all quite spacious but there are seven specific disabled rooms with the large wet room and handrails for assistance with transfers, they also have a deaf guard facility. The room that I viewed was on the third floor, this was easy to get to in the lift.

The wet room and the bedroom are both very big and easy to navigate around. The bed was low down and not too high to make it easy to transfer from a wheelchair.

They also offer a vibrating pillow for the deaf in case of emergency.

Restaurant/Café

There was a café area on the ground floor near to the reception which was fully accessible. The restaurant is open from 6am until 10pm and the bar is open until midnight.

Lift

All floors can be accessed via the lift, the lift was large enough for the hotel assistant, my PA and I to all use at the same time. However, it was too small for me to turn the wheelchair around in. The lift buttons were all easy to reach for a wheelchair user

Accessibility Rating

(five out of five stars)

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The Edward Hotel

The Edward Hotel

 

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20th January 2017

There is parking around the back of the hotel, with a ramp down to front entrance. There is a step into the restaurant, staff do not help wheelchair users with this. No other access is good for electric wheelchairs.

The staff are very helpful and friendly, great customer service

Toilets

There are no disabled toilets due to the age of the building

There are no lifts in the building.

Restaurants

The restaurant is wheelchair accessible, with plenty of dinning space. They serve food – Breakfast, 7am – 9am Restaurant does not offer larger menu for visually impaired.

Rooms

There are 6 ground floor rooms but not designed for disabled access. The rooms are large enough to accommodate wheelchairs but there are no disabled bathrooms.

They do not offer deaf guard or vibrating pillow for the deaf.

Accessibility Rating

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Hatton Court Hotel

Hatton Court Hotel

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20th January 2017

There is good access and two disabled parking spaces.

There is a level entrance with a wide door. There is a temporary ramp used to enter inside the building.

The staff very helpful and friendly, great customer service.

Toilets

The only disabled toilet is inside the events marquee, this means going outside to the marquee at the bottom of the hill. It is located on the ground floor. It is big enough for wheelchair user and PA but not large enough to turn around in. The toilet has hand rails and the sink and dryer are at a good level. However, the soap dispenser is too high. No RADAR Key needed. There is good lighting and they are clean to a good standard.

There are no lifts in the building, disabled access to the restaurant.

Restaurant

The restaurant is wheelchair accessible, with plenty of dinning space. They serve food – Breakfast, M-F 7am – 9.30am S&S 8.00am – 10am. Lunch 12pm – 2.30pm and Dinner is also served. Restaurant offers larger print menu for the visually impaired.

Rooms

There are no disabled rooms.

Accessibility Rating

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Hatherley Manor Hotel

Hatherley Manor Hotel

24th January 2017

There is one disabled parking space outside immediately outside the front enterance.

There is a ramp into the entrance leading to a large double door.

The staff on reception are very helpful and polite.

Toilets

There are two locations for disabled toilets located on the ground floor.

Option 1 These are accessible for wheelchair users but they are extremely small and not large enough to turn around in safely. There is a handrail but it is no good for a right hand transfer. The sink and hand dryer are accessible for wheelchair users. The toilet does not require a RADAR key.

Option 2 There is a disabled toilet located at the back of the function room. This is a large modern disabled toilet.

There are no lifts required within the building.

Restaurant

The restaurant is wheelchair accessible, it is located on the ground floor with a ramp leading down. There is a large dining area with plenty space. They serve breakfast from 7.00 – 9.30 weekdays and until 10 on weekends. They serve lunch 12pm-6pm and dinner 7pm-9.30pm. They don’t offer a larger menu for the visually impaired but this is something they are looking into.

Rooms

They offer a ground floor room but they are not large enough for a wheelchair user. There is no walk-in shower but there is a bath with handrails. However, there is no hoist into the bath. There are handrails for both right hand and left hand transfer.

They don’t offer a vibrating pillow or deaf guard.

Accessibility Rating

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The Little Thatch

The Little Thatch

 

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 25th January 2017

There are no disabled parking spaces but there are plenty of normal spaces.

There is a step into the building but they offer a large temporary ramp.

There is not an accessible entrance into the venue.

There are no disabled toilets. There are no disabled rooms.

There is no disabled access to the restaurant.

Accessibility Rating

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The Cheltenham Chase Hotel

The Cheltenham Chase Hotel

31st January 2017

There are six disabled parking spaces located outside the front of the building.

There is an accessible flat entrance into the venue. There is a large automatic door.

The staff are all friendly, well mannered and helpful.

Toilets

There are disabled toilets, these are located on the ground floor. These are accessible for wheelchair users. They are not large enough for a wheelchair to turn around safely but there is enough room for a PA or family member to assist a wheelchair user. The toilet has a handrail for both transfer sides. The sink and hand dryer are accessible for wheelchair users. The toilet does not require a RADAR key. There is enough lighting and the toilets are safe to use.

Lifts

There are two lifts within the building, these are located on the ground floor. They are accessible for wheelchair users but they are not large enough to turn around in safely. There is enough room for a PA or family member to assist a wheelchair user. The lighting inside the lift is good, however, the lift buttons are out of reach of a wheelchair users.

Restaurant

The restaurant and lounge have plenty of space and are accessible to wheelchair users. They serve breakfast Monday to Friday 7am-930am, Saturday 730am-1030am and Sunday 8am-11am. The bar and lounge serve food and snacks throughout the day. Dinner is served 7pm-930pm. They offer a larger menu for the visually impaired. If requested, staff will read the menu.

Rooms

There are two disabled twin rooms, these are located on the ground floor. There is clear access to both the rooms. There is a walk-in shower with a seat and plenty of room for a wheelchair user. The toilet has a handrail, one of the rooms has a left hand transfer and the other room has a right hand transfer. They offer a deaf guard and a hearing loop.

Facilities

The facility also offers a health spa, located on the lower ground floor. They offer a large disabled changing room with it’s own poolside entrance. There is a large walk in shower with a seat inside the changing room. They also offer a hoist with help into the pool. They also offer a gym and every staff member is trained to help with the disabled.

Accessibility Rating

Mercure/Bowden Hall

Mercure/Bowden Hall

13th January 2017

There are two designated disabled parking spaces, close to the front entrance of the building. No ramp needed and clear access through door. There is a large double door and another door inside.

The staff are very helpful and friendly, great customer service.

On ground floor there is a disabled toilet which is big enough for wheelchair user and PA. The toilet has hand rails and the sink and dryer are at a good level. No RADAR Key needed. There is good lighting and clean to a good standard.

There is a lift available; it is a platform lift with a red phone to call reception for assistance or you can call from your room. The lift is located on the ground floor and accessible for a wheelchair user but not enough space for PA, they wait at the top or bottom of the stairs.

The restaurant is wheelchair accessible, with plenty of dining space.

Breakfast – Monday – Friday: 06:30am – 09:30am, Saturday: 07:00am – 10:00am, Sunday: 08:00am – 11:00am

Dinner – Sunday – Thursday: 19:00pm – 21:30pm, Friday and Saturday: 18:30pm – 21:30pm.

Bar food served until 10pm. The restaurant does not offer a larger print menu for visually impaired.

There is clear access to the two accessible rooms but there is not a huge amount of space to turn a wheelchair around in safely. Double & twin rooms, with walk-in shower and seat.There are handrails for the toilet. They offer a vibrating pillow option for the deaf

Accessibility Rating