Bowden Hall | 8th June 2018
There are two designated disabled parking spaces, close to the front entrance of the building with big signs stating they are for disabled guests only.
There is a set of double doors to the main entrance which leads through to a single manual door to enter the hotel. There is also a low reception point so that a wheelchair user could check themselves in.
There is a lounge with a bar area where you can sit and have drinks, including complimentary tea or coffee. There is plenty of space for a wheelchair user to access this lounge and accessible tables and chairs to sit at.
The kitchen will cater for dietary requirement such as liquidised foods if you provide the food to do so.
There are 72 rooms in the hotel, two of which are disabled friendly, they are on the first floor which is accessible via a platform lift. There is one twin and one double room with a walk-in shower and seat and there are adequate handrails to transfer. The bathrooms and the rooms are a bit tight and the beds are quite high which could be difficult to transfer to from a wheelchair.
They have vibrating pillows for the deaf and there are panic alarms by the bed. There is a refuge point in case of emergencies, to get here you turn left out of the room, along the corridor and turn right and it is at the end of the corridor.
The Lakeside Suite is fully accessible, this is used mainly for weddings or businesses conferences. The seating area is up some stairs as you enter, there is a ramp if you carry on straight which goes up the side of the building. There is disabled toilet within the Suite which is at the bottom of the stairs and to the right. It is in the female toilets which isn’t signposted.
The Conference Room
The conference room is on the 2nd floor, this is not accessible for wheelchair users or somebody using a walking aid. The hotel is looking into getting a lift installed for the future, but this hasn’t been achieved yet. The hotel is a grade 2 listed building which causes some difficulties. The conference room is often used for wedding ceremonies, so it is worth considering this if you are attending/having a wedding here and have guests who will struggle with stairs. You can however also have the ceremony in the Lakeside Suite on the first floor.
There is a platform lift which leads up the first flight of stairs to the hotel rooms, the lift must be operated by a member of staff. There is a red phone which you can use to call reception next to the lift, or you can call from your rooms and somebody will come up and assist you. The lift is large enough for a wheelchair, but not for somebody to assist in the lift whilst operating. There is a weight limit of 225g so not suitable for large, heavy wheelchairs/scooters.
There are two disabled toilets located in the hotel, one just past reception to the left and one in the Lakeside Suite, the facilities within both of these were all adequate for a wheelchair user apart from soap dispensers being just a little too high in one.
The general manager, Gavin very kindly took the time out of his day to show us around the hotel and answered all of our questions.
Jurys Inn – Cheltenham | 27th April 2018
There are six disabled parking spaces located right at the front of the building with easy access into the hotel. There was also one disabled parking space in the rear car park close to the leisure centre. Once checked in it is easier to gain access via the leisure club entrance as it is closer to the hotel rooms and the same level, so you can avoid the platform lift to save time. The hotel can reserve you a space in the rear car park if requested.
The general manager, Peter Hendry kindly took the time out of his busy day to show me around the facilities in the hotel. He gave me lots of useful information and was very polite and friendly. All other staff in the hotel were well dressed and well mannered.
There is a paved entrance into the hotel with a small slope up to the automatic double doors and a lowered reception point. Most of the rooms in the hotel are accessible via the lift however, there are two specific rooms for disabled guests on the ground floor, each with wide doors to access the rooms.
There is one double and one twin accessible room, both with wider door entrances. The double is the larger of the two with a larger bathroom. Both bathrooms have accessible shower seats which are mounted on the wall under the shower, lots of handrails and everything in the bathroom is at a low height.
Within the hotel they offer a vibrating pillow and flashing alarm system for the deaf in the case of an emergency, if you notify the receptionists of any specific needs upon arrival they will also come and assist you to ensure your safety in an emergency.
Guide dogs are allowed into the building.
Restaurant and Café / Meeting Rooms
There is a restaurant and café area on the ground floor, both have plenty of tables for wheelchairs to fit comfortably underneath. The café is open to members of the public, there are often people having business meetings within the café, they offer table service and you can pay at your table by cash or card.
The restaurant is more for the hotel guests, the food is served as a ‘help yourself’ buffet, which would be difficult for somebody in a wheelchair, but the staff will bring the food over to your table if required.
There are also a number of meeting rooms that can be hired out for private business meetings or functions, these are all accessible for wheelchairs.
There is a disabled toilet located between the reception area and the café, the facilities within the toilet are good, there were handrails for right and left-hand transfer and everything was within reach for a wheelchair user. They were also nice and clean.
There is a lift which takes you up to more hotel rooms, I was able to fit my wheelchair in and my PA was able to fit in too, but it was tight. All of the facilities however are on the first floor as well as a large number of hotel rooms so the lift isn’t a necessity for a wheelchair user staying in the hotel.
There are also two platform stairs lifts to get up and down the small sets of stairs which lead down from the café to the hotel rooms, meeting rooms and leisure club. These both worked efficiently and the staff are happy to help with operating them.
Ibis | 28th November 2017
There are six disabled parking spaces located right at the front of the building with easy access into the hotel.
Shanique was very helpful and happy to show me around one of the disabled rooms. The hotel staff had to find a clean room for me to take a look at and this was no bother for them.
There is a flat entrance with a large automatic door into the reception area. The reception point was quite high with no low access point but the staff came round to speak with us.
Most of the rooms in the hotel are accessible due to the lift and they’re all quite spacious but there are seven specific disabled rooms with the large wet room and handrails for assistance with transfers, they also have a deaf guard facility. The room that I viewed was on the third floor, this was easy to get to in the lift.
The wet room and the bedroom are both very big and easy to navigate around. The bed was low down and not too high to make it easy to transfer from a wheelchair.
They also offer a vibrating pillow for the deaf in case of emergency.
Service dogs are allowed in the hotel.
There was a café area on the ground floor near to the reception which was fully accessible. The restaurant is open from 6am until 10pm and the bar is open until midnight.
All floors can be accessed via the lift, the lift was large enough for the hotel assistant, my PA and I to all use at the same time. However, it was too small for me to turn the wheelchair around in. The lift buttons were all easy to reach for a wheelchair user
13th January 2017
There is good access and plenty of disabled parking, with a ramp down to the front entrance and automatic doors.
The staff are very helpful and friendly, great customer service.
On the ground floor there are disabled access toilets available, they are big enough for wheelchair user and PA but not large enough to turn around in.The toilet has hand rails and the sink and dryer are at a good level. No RADAR Key needed.The toilets have good lighting and are clean to a good standard.There are no lifts in the building but there is disabled access to the rooms and restaurant.
The restaurant is wheelchair accessible, with plenty of dining space.They serve food – Breakfast, M-F 6.30am – 9.30am S&S 8.00am – 10.30am and Dinner – M-S 18.00 – 21.30.Bar food served 12pm – 10pm.Restaurant offers larger menu for the visually impaired.
There is clear access to the disabled rooms but only a small amount of space to turn around in a wheelchair safely.There is a walk in shower and seat and handrails for the toilet.They also offer a Deaf Guard option for the deaf.
Access to the leisure facilities is around the back of the hotel, there isn’t an accessible way for a wheelchair to access the leisure club from the hotel, you have to leave the rear entrance and go around the outside of the building.
There is a swimming pool but no option of a hoist.The gym is available but the hotel needs to require a temporary ramp for wheelchair users.
20th January 2017
There is parking around the back of the hotel, with a ramp down to front entrance. There is a step into the restaurant, staff do not help wheelchair users with this. No other access is good for electric wheelchairs.
The staff are very helpful and friendly, great customer service
There are no disabled toilets due to the age of the building
There are no lifts in the building.
The restaurant is wheelchair accessible, with plenty of dinning space. They serve food – Breakfast, 7am – 9am Restaurant does not offer larger menu for visually impaired.
There are 6 ground floor rooms but not designed for disabled access. The rooms are large enough to accommodate wheelchairs but there are no disabled bathrooms.
They do not offer deaf guard or vibrating pillow for the deaf.
20th January 2017
There is good access and two disabled parking spaces.
There is a level entrance with a wide door. There is a temporary ramp used to enter inside the building.
The staff very helpful and friendly, great customer service.
The only disabled toilet is inside the events marquee, this means going outside to the marquee at the bottom of the hill. It is located on the ground floor. It is big enough for wheelchair user and PA but not large enough to turn around in. The toilet has hand rails and the sink and dryer are at a good level. However, the soap dispenser is too high. No RADAR Key needed. There is good lighting and they are clean to a good standard.
There are no lifts in the building, disabled access to the restaurant.
The restaurant is wheelchair accessible, with plenty of dinning space. They serve food – Breakfast, M-F 7am – 9.30am S&S 8.00am – 10am. Lunch 12pm – 2.30pm and Dinner is also served. Restaurant offers larger print menu for the visually impaired.
There are no disabled rooms.
24th January 2017
There is one disabled parking space outside immediately outside the front enterance.
There is a ramp into the entrance leading to a large double door.
The staff on reception are very helpful and polite.
There are two locations for disabled toilets located on the ground floor.
Option 1 These are accessible for wheelchair users but they are extremely small and not large enough to turn around in safely. There is a handrail but it is no good for a right hand transfer. The sink and hand dryer are accessible for wheelchair users. The toilet does not require a RADAR key.
Option 2 There is a disabled toilet located at the back of the function room. This is a large modern disabled toilet.
There are no lifts required within the building.
The restaurant is wheelchair accessible, it is located on the ground floor with a ramp leading down. There is a large dining area with plenty space. They serve breakfast from 7.00 – 9.30 weekdays and until 10 on weekends. They serve lunch 12pm-6pm and dinner 7pm-9.30pm. They don’t offer a larger menu for the visually impaired but this is something they are looking into.
They offer a ground floor room but they are not large enough for a wheelchair user. There is no walk-in shower but there is a bath with handrails. However, there is no hoist into the bath. There are handrails for both right hand and left hand transfer.
They don’t offer a vibrating pillow or deaf guard.
25th January 2017
There are no disabled parking spaces but there are plenty of normal spaces.
There is a step into the building but they offer a large temporary ramp.
There is not an accessible entrance into the venue.
There are no disabled toilets. There are no disabled rooms.
There is no disabled access to the restaurant.
31st January 2017
There are six disabled parking spaces located outside the front of the building.
There is an accessible flat entrance into the venue. There is a large automatic door.
The staff are all friendly, well mannered and helpful.
There are disabled toilets, these are located on the ground floor. These are accessible for wheelchair users. They are not large enough for a wheelchair to turn around safely but there is enough room for a PA or family member to assist a wheelchair user. The toilet has a handrail for both transfer sides. The sink and hand dryer are accessible for wheelchair users. The toilet does not require a RADAR key. There is enough lighting and the toilets are safe to use.
There are two lifts within the building, these are located on the ground floor. They are accessible for wheelchair users but they are not large enough to turn around in safely. There is enough room for a PA or family member to assist a wheelchair user. The lighting inside the lift is good, however, the lift buttons are out of reach of a wheelchair users.
The restaurant and lounge have plenty of space and are accessible to wheelchair users. They serve breakfast Monday to Friday 7am-930am, Saturday 730am-1030am and Sunday 8am-11am. The bar and lounge serve food and snacks throughout the day. Dinner is served 7pm-930pm. They offer a larger menu for the visually impaired. If requested, staff will read the menu.
There are two disabled twin rooms, these are located on the ground floor. There is clear access to both the rooms. There is a walk-in shower with a seat and plenty of room for a wheelchair user. The toilet has a handrail, one of the rooms has a left hand transfer and the other room has a right hand transfer. They offer a deaf guard and a hearing loop.
The facility also offers a health spa, located on the lower ground floor. They offer a large disabled changing room with it’s own poolside entrance. There is a large walk in shower with a seat inside the changing room. They also offer a hoist with help into the pool. They also offer a gym and every staff member is trained to help with the disabled.
13th January 2017
There are two designated disabled parking spaces, close to the front entrance of the building. No ramp needed and clear access through door. There is a large double door and another door inside.
The staff are very helpful and friendly, great customer service.
On ground floor there is a disabled toilet which is big enough for wheelchair user and PA. The toilet has hand rails and the sink and dryer are at a good level. No RADAR Key needed. There is good lighting and clean to a good standard.
There is a lift available; it is a platform lift with a red phone to call reception for assistance or you can call from your room. The lift is located on the ground floor and accessible for a wheelchair user but not enough space for PA, they wait at the top or bottom of the stairs.
The restaurant is wheelchair accessible, with plenty of dining space.
Breakfast – Monday – Friday: 06:30am – 09:30am, Saturday: 07:00am – 10:00am, Sunday: 08:00am – 11:00am
Dinner – Sunday – Thursday: 19:00pm – 21:30pm, Friday and Saturday: 18:30pm – 21:30pm.
Bar food served until 10pm. The restaurant does not offer a larger print menu for visually impaired.
There is clear access to the two accessible rooms but there is not a huge amount of space to turn a wheelchair around in safely. Double & twin rooms, with walk-in shower and seat.There are handrails for the toilet. They offer a vibrating pillow option for the deaf