Patisserie Valerie

Patisserie Valerie

3rd May 2017

Today I visited Patisserie Valerie.

Due to the Patisserie Valerie coffee shop being located in Gloucester City Centre, the closest disabled parking is located in the Eastgate shopping centre car park.

There is a flat entrance leading into the venue, with a large accessible double door.

Toilets

There is a disabled toilet located at the back building.

The toilet is wheelchair accessible.

It is large enough for a wheelchair to turn around in safely and there is enough room for a family member or PA to assist a wheelchair user.

There are handrails for both transfer sides, however the handrail on the wall is loose. I did inform management and they said that they would be fixing the problem.

Coffee Shop

The coffee shop has lots of tables, quiet corners and long seated booths.

I did struggle with fitting my wheelchair underneath the tables and consequently I had to remove my foot plates. 

Accessibility Rating

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Tank

Tank

26th April 2017

There is disabled parking located in the Gloucester Quays outlet shopping centre or at the Gloucester Docks car park, which has x 6 disabled parking spaces.

There is a ramp leading from road at The Quays down to the restaurant.

There is quite rough ground leading up to the entrance, this is quite uncomfortable if you are in an electric or manual wheelchair.

There is a flat entrance leading up to the large accessible double door.

Once inside we found out where our reserved table was, after we waited for ten minutes we found out we had to get our own menus from the bar. Due to there not being a dropped section of the bar, this is really difficult for wheelchair users.

I also found this difficult when paying for my food and choosing my choice of drink as I couldn’t see the top of the bar.

I struggled with communication with Tank when trying to organise my visit, I e-mailed a couple of times with no response.

Toilets

There are disabled toilets located at the back of the building.

They are accessible for wheelchair users, there is enough room for a wheelchair to turn around in safely and there is enough room for a family member or PA to assist a wheelchair user.

There are handrails for both transfer sides.

 The sink, paper towel dispenser and toilet paper dispenser are all accessible for wheelchair users.

 The lighting is nice and bright, the toilets are clean and safe to use.

Restaurant

The entrance to restaurant has a very narrow walkway which is not great for a large wheelchair.

There are a number of large tall tables, these are not accessible for wheelchair users.

There are five small tables which are accessible for wheelchair users.

They don’t offer a larger print menu for visually impaired and they don’t offer a hearing loop for the deaf.

The menus that they have are very large, however, the writing is very small.

There are no drinks menus so you have to go to the bar to check out what they have on offer, however there in no lowered section of the bar so this is no good for somebody in a wheelchair.

 There is quiet music playing in the background.

The lighting is nice and bright in the restaurant.

Accessibility Rating

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National Waterways Museum

National Waterways Museum

19th April 2017

There is disabled parking located in the Gloucester Quays Outlet Shopping Centre.

There is a flat entrance leading into the venue with a large accessible double door.

The staff were all friendly and well-mannered, Sam helped to answer any of our questions.

Toilets

There are disabled toilets located on the ground floor, these are accessible for wheelchair users.

There is enough room for a wheelchair to turn around safely.

There is enough room for a family member or PA to assist a wheelchair user.

There are handrails for both transfer sides.

The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

The toilet itself is lower than usual .

The lighting is nice and bright, the toilets are nice, clean and safe to use.

The lower ground floor of the museum is completely accessible for wheelchair users. There are lots of things to view and look at on the lower ground floor.

Lift

There is a lift located on the ground floor which will take you to first floor attractions.

The lift is wheelchair accessible. The lift is not large enough for a wheelchair to turn around in safely. There is enough room for a family member or PA to assist a wheelchair user.

The lift door closes quickly!

The lift has easy to reach buttons and the lighting is nice and bright.

On the first floor there are more attractions to see and do. There is plenty of space for a wheelchair user to get around easily.

Café

There is a small café located on the ground floor. They serve drinks and cakes from 10am until 4.30pm.

There are a few accessible tables and a few more tables located outside.

There is also a small accessible gift shop, selling memorabilia.

 

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Accessibility Rating

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Nature In Art

Nature In Art

 7th April 2017

There is disabled parking located at the front of the building for about three cars.

There is a ramp leading into the front of the building, easy access for wheelchairs.

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You enter straight into the gift shop with a gallery to your right hand side. There is plenty of space to get about in a wheelchair.

There are three galleries within the building, two of which are upstairs. To access these galleries upstairs there is a lift available on the ground floor.

The lift is wheelchair accessible, it is not large enough for a wheelchair to turn around in safely, also there no space for a PA or family member to assist a wheelchair user.

However, the lift is easy to use with easy to reach buttons.

There is a disabled toilet located on the ground floor which is wheelchair accessible and there are handrails for both transfer sides.

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There is access to the coffee shop through the main building, or you can access the coffee shop using the ramp outside.

The coffee shop is wheelchair accessible with an open seating plan.

They serve lunch from 12pm until 2pm.

They offer A4 size menus for the visually impaired.

They don’t offer a braille menu or hearing loop for the deaf.

They have three special chalk boards located above the counter, for easy viewing.

The lighting in the coffee shop is nice and bright.

They also allow guide dogs and all other service dogs into the building.

There is a ramp leading outside into the beautiful gardens.

There is no gravel or path around the garden but it is easily accessible for wheelchair users especially during the summer months.

There is an education centre located at the back of the gardens, they have art courses and activity days held here.

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There is a disabled toilet located in the education centre. This is a large wheelchair accessible toilet, with space for a wheelchair to turn around in safely and a family member or PA to assist a wheelchair user.

There are handrails for both transfer sides.

The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

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There is also a classroom inside the education centre, these are available for demonstrations and workshops.

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The museum is open Tuesdays to Sundays. They are only open on Mondays when it is a bank holiday.

Any carer with a disabled member has free entry.

Accessibility Rating

 

Cotswold Farm Park

Cotswold Farm Park

4th April 2017

There is disabled parking located at the front of the building. You can fit about 6 cars in the disabled bays.

There is really rough gravel leading from the car park to the entrance, this was quite a bumpy ride in my electric wheelchair.

There is a ramp leading up to the entrance and ticket hut.

Once inside there is a short paved path leading up to more gravel. Once again this gravel is an uncomfortable ride in my electric wheelchair as I imagine it would be in a manual wheelchair.

There is a large tepee erected on the left as you enter the park, this has lots of events going on inside. However, due to a bark surface around the tepee, we couldn’t get across to see inside.

There is a Farm Safari ride, which takes you on a Tractor and Trailer Tour of Adam Henson’s Farm. It is scheduled to depart every hour.

Due to a private party, I didn’t have the chance to have a go on the Safari, however I know that they can accommodate one wheelchair on the ride, with a ramp provided.

The Touch Barn, is a great place where you can experience up close and personal contact with friendly animals, anything from little chicks, rabbits, sheep, chicken’s, pigs and piglets.

The whole barn is completely accessible with large space for a wheelchair to move around in.

We were lucky that at this time of year it’s lambing season. So we entered the lambing barn and got to witness the birth of a few baby lambs.

The barn was wheelchair accessible. It had space around the railings at the bottom so you could see the lambing going on.

You can take on the adventure of the grassed area, to get up close and personal to other farm animals outside. A little uneven but not a problem in dry weather.

I managed to get my electric wheelchair around the grassed area, however, other visitors stated if there was some sort of mesh it would be much easier for wheelchair users to get around.

On this part of the adventure you can hand feed the animals using the parks animal food.

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There are also audio posts to tell you about the animals, these have easy to reach buttons.

For the able bodied there is a great Lookout Tower which gives a view of the whole park.

Once you have finished the grassed area you can stop at Dolly’s Snack Bar, for a refreshment of your liking. Unfortunately, it was closed when we visited!

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They also have Bouncy Pillows, a Maze and Dolly’s Playpen.

There are disabled toilets located around the back of Dolly’s Playpen.

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The is a woodland walk and conservation area, these are both accessible for wheelchair users. The floor is covered in bark on a hard earth surface and it was easy for my electric wheelchair to get around.

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There are lots of different things to see in the conservation area and I really enjoyed the woodland walk.

We decided to stop and have lunch there is a ramp leading down to the benched area outside. Unfortunately I couldn’t get my wheelchair underneath any of these tables.

There were suitable tables within the gazebo area, however due to a private school party, I was unable to get in to the room.

After moving a long bench and some shuffling around, I managed to get a table inside the restaurant.

The restaurant is wheelchair accessible, with good bright lighting.

There are disabled toilets located around the back of the restaurant.

These are wheelchair accessible however, very small and hard to manoeuvre in.

I have been informed that these toilets are due a revamp coming soon, to include brand new disabled toilets and shower rooms.

All the staff were extremely kind, well mannered and helpful, we had great help and communication from Jenni.

We were delighted that Adam Henson took the time to say hello!

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Disability Rating

 

 

Chimichanga

Chimichanga

31st March 2017

There is disabled parking located in the Gloucester Quays outlet shopping centre.

There are two large, accessible, double doors leading into the venue.

The staff were friendly and helpful, the manager Roland took the time out of his day to answer our questions.

Toilets

There is a disabled toilet located at the back of the building.

It is accessible for wheelchair users, it is also large enough for a wheelchair to turn around safely and there is enough room for a PA or family member to assist a wheelchair user.

There are handrails for both transfer sides.

The sink, hand dryer and toilet paper dispenser are accessible for wheelchair users.

The lighting is nice and bright, the toilets are nice and clean and safe to use.

Restaurant

The restaurant is wheelchair accessible.

They are open 11.30am until 11pm and 11.30pm Fridays and Saturdays.

They don’t offer a larger print menu or braille menu for the visually impaired or a hearing loop for the deaf.

The seating plan is open with lots of booths and long seated booths.

If you require your food liquidised they can help with this facility.

There is quiet music playing in the background.

The lighting In the restaurant is nice and bright.

They allow guide dogs into the building.

Accessibility Rating

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Gloucester Ski & Snowboard Centre

Gloucester Ski & Snowboard Centre

24th March 2017

There is one disabled parking space situated in the car park

There is a long steep hill, leading up to the venue for the disabled access point. This is currently under construction and there are no visible sign posts telling you where to go. A second disabled parking space is planned on completion.

Although not sign posted or very clear, the reception entrance is around the building on the right hand side.

There is quite a lip leading into the door but my electric wheelchair managed to get up this okay.

The staff were very friendly and helpful, Richard took the time out of his day to show us around and answer our questions.

Toilets

There is a disabled toilet located in the reception area, where you collect ski equipment.

It is accessible for wheelchair users, it is large enough for a wheelchair to turn around in safely and there is enough room for a PA or family member to assist a wheelchair user.

The toilet has a handrail for both transfer sides.

The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

The toilet doesn’t require a RADAR key.

The lighting is nice and bright, the toilets are nice and clean and safe to use.

Restaurant

The restaurant is wheelchair accessible.

They serve food from 10am until 9pm.

They don’t offer a largerprint menu or a braille menu for the visually impaired. Nor do they offer a hearing loop for the deaf.

They allow guide dogs and all other service dogs into the building.

Ski

For wheelchair users they offer tubing sessions, with a fully qualified instructor.

They also offer a Disabled Ski Club! This is held once a month, for disabled users and people with minor disabilities. They ask for a fee of £5 towards this.

Unfortunately they don’t offer any snowboarding facilities for the disabled.

They have a changing room for disabled visitors located next to the disabled toilet.

 

Accessibility Rating

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Slimbridge Wetland Centre

Slimbridge Wetland Centre

29th March 2017

Slimbridge is a fantastic day out for all families.

It is home to over 30,000 wild birds.

There is lots of exploring to do and so much fun for little children.

Most of the park is wheelchair accessible, with good paths. However, some of the hides and walkways are inaccessible.

You can use an electric or manual wheelchair. The park offers manual wheelchairs to hire, at no cost.

You can hire an electric buggy, for a small charge of £5. You need to call in advance and book the buggy.

They are due to make the summer walkway accessible and some of the inaccessible hides will be getting a face- lift.

There is an outdoor theatre coming soon and also an app for your smartphone to use, whilst walking around the park.

My only bit of advice for anyone who is able bodied, bring wellies!

The staff were all extremely helpful, friendly and well mannered. Jackie took the time out of her day to answer our questions. Jackie was extremely helpful and showed a lot of support towards my project.

There are plenty of disabled parking spaces located in the car park and a disabled toilet, too.

There is a ramp leading up to the entrance of the venue.

Before entering the venue you have to disinfect your feet or wheels of your wheelchair.

There is a mat and wheel wash provided.

There is a large double automatic door leading into the venue, with a button for disabled users to press, which will open this door.

In the reception area there is a lowered section of the desk for wheelchair users.

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Once inside you can go and collect bird food from the volunteers stand and also collect your tokens to access the Viewing Platform.

Start of the adventure.

There is a lift which will take you up to the Platform.

This is accessible for wheelchair users, it is not large enough to turn a wheelchair around in safely but there is room for a PA or family member to assist a wheelchair user.

The lift has easy to reach buttons but the light within the lift is quite dim.

The Viewing Platform gives you a 360 degree panoramic view of the Wetlands. I had no trouble viewing this using my electric wheelchair.

There is a large ramp leading from the main reception down to where the attractions start.

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The Toad Hall, is a fantastic little area where you can view toads. There are toys, games and a soft play area. They also do handling sessions and talks on the toads.

Outside

Once outside you walk over a bridge taking you to try and spot all the different birds.

Along the walk you will come to a part called the Wader Shore, this has slight rough gravel so a little bumpy for the electric wheelchair.

There are flat footpaths leading all around the park which makes it really accessible for wheelchair users.

The South Lake Discovery hide is absolutely fantastic for wheelchair users, there are lots of low windows for you to be able to look outside and see all of the wild birds.

If suitable for you, they have binoculars so you can have a closer look at the birds.

This is definitely the best hide for wheelchair accessibility.

Along the walk you will come across a few gates, these are fairly easy to use by lifting the latch and pushing the gate. This is quite difficult to do if you are in a wheelchair so the help of a PA or family member will be needed.

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We came across the Otter pool which was a nice surprise, there is great flat decking all around the pool so you can get a really good view of the otters.

There is a cave that will take you through to see the otters swimming underneath the water.

The Flamingo Lagoon has a fantastic accessible hide, which gives you a great view of the flamingos and the lagoon.

 

We decided to have a look inside the Tropical House.

You must disinfect your wheels and shoes before entering.

The floor inside is extremely bumpy and uneven but completely accessible and definitely worth a look inside.

We stopped off at the Kiosk, not far from the Chilean Flamingo’s. There are disabled toilets located by the Kiosk and tables for you to sit at to have your snack. However, you cannot fit a wheelchair under any of the benches by the Kiosk.

Not far from the Kiosk is the Kingfisher hide, we were advised that this is wheelchair accessible but we didn’t make it that far to have a look.

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We then headed back towards the main reception. There is another tower called the Holden Tower, however, this is inaccessible for wheelchair users.

There are two places to eat within the venue. The Swan Café located upstairs in the main reception and the main restaurant downstairs.

In the main restaurant the seating plan is open with lots of long tables, easily accessible for wheelchair users. There are lots of open windows so the lighting is extremely good within the restaurant.

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There is a little gift shop as you exit the park which is filled with lots of nice gifts and souvenirs if you wish to purchase them.

You exit the park through the gift shop which will take you straight back to the car park.

You will need to disinfect your wheels and shoes before leaving the attraction, wheel wash and disinfectant mat is provided.

Accessibility Rating

 

Portivo Lounge

Portivo Lounge

21st March 2017

There is disabled parking located in the Gloucester Quays Outlet Shopping Centre.

There is a large double accessible entrance into the venue.

The staff members were very friendly, helpful and well mannered. They took the time out of the day to answer our questions.

When we were leaving the restaurant, it was raining and the staff members offered us an umbrella so we didn’t get wet, whilst walking back to the car 🙂

Toilets

There are disabled toilets located at the back of the building.

These are accessible for wheelchair users, they are large enough for a wheelchair to turn around in safely and large enough for a PA or family member to assist a wheelchair user.

The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

The toilet has a handrail for both transfer sides.

The lockable toilet doesn’t require a RADAR key.

The lighting is quite dim within the toilet.

The toilets are nice and clean and safe to use.

Restaurant

The restaurant is accessible for wheelchair users.

They also offer a selection of baby toys, to keep your babies entertained 🙂

Food can be ordered Monday to Sunday, 9am until 10pm.

At the moment they don’t offer a larger print menu, braille menu or hearing loop.

They do however, offer a vegan and gluten free menu.

The menus are nice and light, they offer special cards located on the menu stands.

The seating plan is open with a couple of quiet corners. They offer two long seats against the wall.

If you require your food to be liquidised they can offer this facility – if not, they are happy for you to bring your own food.

There is music playing in the background of at mid volume.

The lighting in the restaurant is quite dim but okay if you sit by a window.

They allow guide dogs into the building.

 

Accessibility Rating

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Brewhouse and Kitchen

Brewhouse and Kitchen

10th March 2017

There is disabled parking located in the Gloucester Quays outlet shopping centre.

There is a large accessible entrance leading into the venue.

The staff members were friendly and well-mannered and the manager, Shane, took the time out of his day to show us around and answer our questions.

Toilets

There are disabled toilets located at the back of the building.

They are accessible for wheelchair users, they are large enough for a wheelchair to turn around in safely and there is enough space for a PA or family member to assist a wheelchair user.

The toilet has handrails for both transfer sides.

The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

The lockable toilet requires a RADAR key.

The lighting is nice and bright. However, the lightbulb was flickering but the manager said he was sorting it out that day.

Restaurant

The restaurant is wheelchair accessible.

The seating plan is open with one large long booth.

There is more seating available upstairs which might be quieter, for people wanting to get away from the hustle and bustle.

They serve food from 12.00pm until 10pm Monday to Saturday and until 9pm on Sundays.

They currently don’t offer larger print menu, braille or a hearing loop but this is something that is coming soon!

If you require your food to be pureed they can help with this facility. If not they are happy for you to bring in your own food.

There is music being played in the background, which is quite loud.

The lighting is really good and very bright.

They allow guide dogs and all other dogs into the building.

Accessibility rating

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Coal Grill & Bar

Coal Grill & Bar

3rd March 2017

There is disabled parking located in The Quays outlet centre.

There is a large accessible double door leading into the venue.

The staff are very friendly, well-mannered and helpful. Aga, the General Manager took the time out of her day to show us around and answer our questions. Our waiter, Brendon, made our experience more enjoyable.

There is a disabled toilet located on the ground floor. The toilet is accessible for wheelchair users, they are large enough for a wheelchair to turn around in safely. There is enough room for a PA or family member to assist a wheelchair user.

The toilet has a handrail for both transfer sides.

The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

The lockable  toilet requires a RADAR key.

There is enough lighting, the toilets are nice and clean and safe to use.

Restaurant

The restaurant is wheelchair accessible.

They serve food from 9am until 10pm.

The restaurant has large open plan seating, with lots of booths and quiet areas. It can become very loud and busy at the weekends.

They currently don’t offer larger print menus, braille or a hearing loop.

If you require your food to be liquidised they can offer this facility, or they are happy for you to bring in your own food.

There is quiet music playing in the background.

The lighting is quite dim within the venue but okay if you sit by the window – in daylight!

They also allow guide dogs into the building.

 

Accessibility Rating

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Nando’s

Nando’s

1st March 2017

There is disabled parking available in the Gloucester Quays outlet centre.

There is an accessible entrance leading into the venue.

The staff members were friendly and well-mannered and helped to answer all our questions.

There is a disabled toilet located at the back of the building, the toilet is accessible for wheelchair users. It is large enough for a wheelchair to turn around in safely, although there isn’t a lot of room. There is enough room for a PA or family member to assist a wheelchair user.

There are hand rails for both transfer sides.

The sink hand dryer and toilet paper dispenser are all accessible for wheelchair users.

The lockable toilet requires a RADAR key.

There is enough lighting, the toilets are nice and safe to use.

The restaurant is accessible for wheelchair users.

The seating plan is open, there is a large round booth in the middle of the room and there are also 4 other booths.

They serve food from 11am until 10.30pm.

They offer a larger print menu and braille menu for the visually impaired.

They currently don’t offer hearing loops for the deaf.

If you require your food to be liquidised they don’t offer this facility. However, they are happy for you to bring in your own food.

The lighting is nice and bright within the building.

They allow guide dogs into the building.

Accessibility Rating

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The Wharf House

The Wharf House

28th February 2017

There are two disabled parking spaces located in the car park.

There is a ramp leading from the car park to the venue, this takes you to a large accessible entrance.

The staff are very friendly and welcoming, our waitress Tessa took the time out of her day to show us around and answer our questions.

There is a disabled toilet located to the left of the restaurant, this toilet is also shared with the ladies. They are accessible for wheelchair users. They are large enough for a wheelchair to turn around in safely, but it is a little bit tight. There is enough room for a PA or family member to assist a wheelchair user.

They have handrails for both transfer sides.

The level of the sink is okay however, the soap and hand dryer are too high.

The lockable toilet doesn’t require a RADAR key.

There is good lighting, the toilets are clean and safe to use.

The restaurant is wheelchair accessible.

The seating plan is open, with one corner table.

There is plenty of seating outside for the warmer summer months.

They don’t offer larger print menus or braille for the visually impaired, but this is something they are looking into. They do have a magnifying glass if requested.

If anyone requires their food to be liquidised, then they can help with this. Or they are happy for you to bring in your own food.

There is quiet music playing in the background.

The lighting is very good and very bright.

They allow guide dogs into the building.

Accessibility Rating

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Gloucester Quays Disabled Toilets

Gloucester Quays Disabled Toilets

24th February 2017

 They are located on level 1, lifts are required to gain access to these toilets.

 There are two disabled toilets, one for right hand transfer and one for left hand transfer.

 The toilets are both large enough for a wheelchair to turn around in safely and for a family member to assist the wheelchair user.

 The sinks, hand dryers and toilet paper dispensers are all accessible for a wheelchair user.

 Both toilets require a RADAR key and also have a workable lock on the door.

 The lighting is nice and bright the toilets are clean and safe to use.

Accessibility Rating

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Gloucester Quays Disabled Parking

Gloucester Quays Disabled Parking

24th February 2017

 The disabled parking is located on the first parking level.

The disabled spaces are clearly marked with bright yellow paint, and a bright yellow wheelchair symbol.

There are signs on the walls and concrete posts, explaining what to do if you are a disabled badge holder. It states that you get the first 4 hours free of charge. You need to present your blue badge ID and your car parking ticket to the Customer Service Desk located on the ground floor.

 To exit the parking there are double doors leading to the lifts, which will take you down to the shops.

Accessibility Rating

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Greek On the Docks

Greek On the Docks

17th February 2017

There is disabled parking in The Quays Outlet shopping mall.

There is a large accessible entrance into the venue.

The staff were great – helpful and very friendly, the manager Yiannis took the time out of his day to show us around.

There is a disabled toilet located in the middle of the venue.

The toilet is accessible for wheelchair users and large enough to turn around in safely and there is enough space for a PA or family member to assist a wheelchair user.

The toilet has handrails for both transfer sides.

The sink hand dryer and toilet paper dispenser are accessible for wheelchair users.

The toilet doesn’t require a RADAR key.

The toilet has automatic lighting.

The toilets are nice and clean and safe to use.

Restaurant

The restaurant is wheelchair accessible, they also have 4 tables outside which are suitable for wheelchairs, in the summer sunshine.

The seating plan is open but they do have booths available for a quieter meal.

They currently don’t offer a larger print menu or braille menu but this is something that Yiannis is looking into.

They serve food from 11.30am until 11pm.

They have facilities to help anyone requiring pureed food but they are also happy for people to bring in their own food requirements.

The lighting in the restaurant is very good.

There is quiet music playing in the background.

They allow guide dogs into the building and they allow other dogs to sit outside in the summer.

Accessibility Rating

 

The Fountain Inn

The Fountain Inn

 

7th February 2017

The Fountain Inn has a large rear garden, a large rear entrance and garden. there is also an accessible entrance via Westgate Street. Inside there is a ramp that leads down to the disabled toilet and function room.

The disabled toilet is located to the left hand side. There are handrails for both transfer sides. The sink, hand dryer and toilet paper dispenser are all at an accessible height.

The bar is wheelchair accessible if you wish to dine. There are special chalk board menus located in each area so you don’t have to go too far for a specials board. At present they do not offer a larger print  or braille menu for the visually impaired. However, this is something Kieran is looking into.

They also offer a function room which you can hire free of charge, food and drink can also be provided.

This function room can also be a quiet room.

There is an accessible side entrance as well as the entrance inside the building.

Guide dogs and all other dogs are welcome.

Accessible Rating

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Café Rene

Café Rene

7th February 2017

There is no disabled parking outside the restaurant. However, there is disabled parking available at Longsmith Street pay and display parking. This is a very short walk to the restaurant.

There is a cobbled path leading up to the entrance.

There are large double doors leading into the building that are wheelchair accessible.

The manager Kieron took the time out of his day to show us around, he was very kind and helpful. We enjoyed a lovely cup of tea and coffee whilst we chatted.

There are disabled toilets. These are located on the ground floor to the right of the entrance. These toilets, though large enough, are currently not ideal for wheelchair users, due to not having handrails to safely transfer and a door that won’t close properly. Kieron said he is going to look into these issues and we will hopefully revisit  soon to reassess the situation. The basin and soap dispenser are adequate. However, the hand dryer is too high. There is enough room within the toilet for a PA or family member to assist a wheelchair user. The toilets are nice and clean and safe to use.

The restaurant is wheelchair accessible, there is plenty of room and plenty of tables within the restaurant. They have special chalk board menus located in each room, so you don’t have to look far for a specials board.

At present they don’t offer a larger or braille menu for the visually impaired or a hearing loop for the deaf. This is something that Kieron is looking into.

They serve food from 12pm to 10pm 7 days a week.

They have a live band on a Wednesday at 9pm and a Friday at 11pm.

Accessibility Rating

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Hallmark Hotel

Hallmark Hotel

13th January 2017

There is good access and plenty of disabled parking, with a ramp down to the  front entrance and automatic doors.

The staff are very helpful and friendly, great customer service.

On the ground floor there are disabled access toilets available, they are big enough for wheelchair user and PA but not large enough to turn around in.The toilet has hand rails and the sink and dryer are at a good level. No RADAR Key needed.The toilets have good lighting and are clean to a good standard.There are no lifts in the building but there is disabled access to the rooms and restaurant.

The restaurant is wheelchair accessible, with plenty of dining space.They serve food – Breakfast, M-F 6.30am – 9.30am S&S 8.00am – 10.30am and Dinner – M-S 18.00 – 21.30.Bar food served 12pm – 10pm.Restaurant offers larger menu for the visually impaired.

There is clear access to the disabled rooms but only  a small amount of space to turn around in a wheelchair safely.There is a walk in shower and seat and handrails for the toilet.They also offer a Deaf Guard option for the deaf.

Access to the leisure facilities is around the back of the hotel, there isn’t an accessible way for a wheelchair to access the leisure club from the hotel, you have to leave the rear entrance and go around the outside of the building.

There is a swimming pool but no option of a hoist.The gym is available but the hotel needs to require a temporary ramp for wheelchair users.

Accessibility Rating

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The New Inn

The New Inn

17th January 2017

There is no disabled parking.

There is a ramp leading up to the front entrance, which is not very large for wheelchair users.

The staff are very helpful and friendly.

There are no disabled toilets

There are no lifts

The restaurant is wheelchair accessible, with plenty of dinning space. The restaurant offers larger menu for visually impaired.

There are no disabled rooms.

Accessibility Rating

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The Edward Hotel

The Edward Hotel

 

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20th January 2017

There is parking around the back of the hotel, with a ramp down to front entrance. There is a step into the restaurant, staff do not help wheelchair users with this. No other access is good for electric wheelchairs.

The staff are very helpful and friendly, great customer service

Toilets

There are no disabled toilets due to the age of the building

There are no lifts in the building.

Restaurants

The restaurant is wheelchair accessible, with plenty of dinning space. They serve food – Breakfast, 7am – 9am Restaurant does not offer larger menu for visually impaired.

Rooms

There are 6 ground floor rooms but not designed for disabled access. The rooms are large enough to accommodate wheelchairs but there are no disabled bathrooms.

They do not offer deaf guard or vibrating pillow for the deaf.

Accessibility Rating

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Debenhams Toilets

Debenhams Toilets

17th January 2017

The toilets are located on the third floor, there is a lift on the ground floor at the front of the shop.

The toilet is accessible for wheelchair users. The toilet is very large with plenty of room for a wheelchair to turn around in safely and there is enough room within the toilets for a PA or family member to assist a wheelchair user.

The toilet has a handrail for both transfer sides.

The sink and hand dryer are accessible for wheelchair users. However, the soap dispenser and toilet roll holder are too high.

You need a RADAR key to access the toilet.

The toilets have enough lighting and are safe to use.

Accessibility Rating

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Marks & Spencer Toilets

Marks & Spencer Toilets

 17th January 2017

The toilets are located on the first floor, there is a lift available on the ground floor at the back of the shop.

There are two disabled toilets, one for right hand transfer and one for left hand transfer. These are both accessible for wheelchair users and are large enough for the wheelchair to turn around in safely.

There is also enough room within the toilets for a PA or family member to assist a wheelchair user.

The sinks and hand dryers are accessible to wheelchair users.

The toilets don’t require a RADAR key but they do have a workable lock on the door.

The toilets have enough lighting and are safe to use.

Accessibility Rating

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Eastgate Shopping Mall Toilets

Eastgate Shopping Mall Toilets

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17th February 2017

The Eastgate toilets are located on the first floor; there are lifts available on the ground floor, which is in the middle of the shopping centre.

The toilets are accessible for wheelchair users.

They are large enough for wheelchairs to turn around safely and large enough for a PA or family member to assist a wheelchair user.

The toilet has a handrails for both transfer sides.

The sink and hand dryer are accessible for wheelchair users. However, the soap dispenser is too high.

The toilet doesn’t require a RADAR key and does have a workable lock on the door.

The toilets have enough lighting and are safe to use.

Accessibility Rating

Hatton Court Hotel

Hatton Court Hotel

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20th January 2017

There is good access and two disabled parking spaces.

There is a level entrance with a wide door. There is a temporary ramp used to enter inside the building.

The staff very helpful and friendly, great customer service.

Toilets

The only disabled toilet is inside the events marquee, this means going outside to the marquee at the bottom of the hill. It is located on the ground floor. It is big enough for wheelchair user and PA but not large enough to turn around in. The toilet has hand rails and the sink and dryer are at a good level. However, the soap dispenser is too high. No RADAR Key needed. There is good lighting and they are clean to a good standard.

There are no lifts in the building, disabled access to the restaurant.

Restaurant

The restaurant is wheelchair accessible, with plenty of dinning space. They serve food – Breakfast, M-F 7am – 9.30am S&S 8.00am – 10am. Lunch 12pm – 2.30pm and Dinner is also served. Restaurant offers larger print menu for the visually impaired.

Rooms

There are no disabled rooms.

Accessibility Rating

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Hatherley Manor Hotel

Hatherley Manor Hotel

24th January 2017

There is one disabled parking space outside immediately outside the front enterance.

There is a ramp into the entrance leading to a large double door.

The staff on reception are very helpful and polite.

Toilets

There are two locations for disabled toilets located on the ground floor.

Option 1 These are accessible for wheelchair users but they are extremely small and not large enough to turn around in safely. There is a handrail but it is no good for a right hand transfer. The sink and hand dryer are accessible for wheelchair users. The toilet does not require a RADAR key.

Option 2 There is a disabled toilet located at the back of the function room. This is a large modern disabled toilet.

There are no lifts required within the building.

Restaurant

The restaurant is wheelchair accessible, it is located on the ground floor with a ramp leading down. There is a large dining area with plenty space. They serve breakfast from 7.00 – 9.30 weekdays and until 10 on weekends. They serve lunch 12pm-6pm and dinner 7pm-9.30pm. They don’t offer a larger menu for the visually impaired but this is something they are looking into.

Rooms

They offer a ground floor room but they are not large enough for a wheelchair user. There is no walk-in shower but there is a bath with handrails. However, there is no hoist into the bath. There are handrails for both right hand and left hand transfer.

They don’t offer a vibrating pillow or deaf guard.

Accessibility Rating

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The Little Thatch

The Little Thatch

 

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 25th January 2017

There are no disabled parking spaces but there are plenty of normal spaces.

There is a step into the building but they offer a large temporary ramp.

There is not an accessible entrance into the venue.

There are no disabled toilets. There are no disabled rooms.

There is no disabled access to the restaurant.

Accessibility Rating

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The Cheltenham Chase Hotel

The Cheltenham Chase Hotel

31st January 2017

There are six disabled parking spaces located outside the front of the building.

There is an accessible flat entrance into the venue. There is a large automatic door.

The staff are all friendly, well mannered and helpful.

Toilets

There are disabled toilets, these are located on the ground floor. These are accessible for wheelchair users. They are not large enough for a wheelchair to turn around safely but there is enough room for a PA or family member to assist a wheelchair user. The toilet has a handrail for both transfer sides. The sink and hand dryer are accessible for wheelchair users. The toilet does not require a RADAR key. There is enough lighting and the toilets are safe to use.

Lifts

There are two lifts within the building, these are located on the ground floor. They are accessible for wheelchair users but they are not large enough to turn around in safely. There is enough room for a PA or family member to assist a wheelchair user. The lighting inside the lift is good, however, the lift buttons are out of reach of a wheelchair users.

Restaurant

The restaurant and lounge have plenty of space and are accessible to wheelchair users. They serve breakfast Monday to Friday 7am-930am, Saturday 730am-1030am and Sunday 8am-11am. The bar and lounge serve food and snacks throughout the day. Dinner is served 7pm-930pm. They offer a larger menu for the visually impaired. If requested, staff will read the menu.

Rooms

There are two disabled twin rooms, these are located on the ground floor. There is clear access to both the rooms. There is a walk-in shower with a seat and plenty of room for a wheelchair user. The toilet has a handrail, one of the rooms has a left hand transfer and the other room has a right hand transfer. They offer a deaf guard and a hearing loop.

Facilities

The facility also offers a health spa, located on the lower ground floor. They offer a large disabled changing room with it’s own poolside entrance. There is a large walk in shower with a seat inside the changing room. They also offer a hoist with help into the pool. They also offer a gym and every staff member is trained to help with the disabled.

Accessibility Rating

Mercure/Bowden Hall

Mercure/Bowden Hall

13th January 2017

There are two designated disabled parking spaces, close to the front entrance of the building. No ramp needed and clear access through door. There is a large double door and another door inside.

The staff are very helpful and friendly, great customer service.

On ground floor there is a disabled toilet which is big enough for wheelchair user and PA. The toilet has hand rails and the sink and dryer are at a good level. No RADAR Key needed. There is good lighting and clean to a good standard.

There is a lift available; it is a platform lift with a red phone to call reception for assistance or you can call from your room. The lift is located on the ground floor and accessible for a wheelchair user but not enough space for PA, they wait at the top or bottom of the stairs.

The restaurant is wheelchair accessible, with plenty of dining space.

Breakfast – Monday – Friday: 06:30am – 09:30am, Saturday: 07:00am – 10:00am, Sunday: 08:00am – 11:00am

Dinner – Sunday – Thursday: 19:00pm – 21:30pm, Friday and Saturday: 18:30pm – 21:30pm.

Bar food served until 10pm. The restaurant does not offer a larger print menu for visually impaired.

There is clear access to the two accessible rooms but there is not a huge amount of space to turn a wheelchair around in safely. Double & twin rooms, with walk-in shower and seat.There are handrails for the toilet. They offer a vibrating pillow option for the deaf

Accessibility Rating