Purple Tuesday

Purple Tuesday

Purple Tuesday | 13th November

The UK’s first national shopping day on 13th November.

Nearly one in every five people in the UK has a disability or impairment, and over half of households have a connection to someone with a disability. Their collective spending power – the Purple Pound – is worth £249 billion to the UK economy. However, this potential is not being fully realised. There are still real (and perceived) barriers that make it harder for disabled people to find work, spend money online and in store, and enjoy a drink or meal out. The aim of Purple Tuesday is to make customer-facing businesses more aware of these opportunities and challenges and inspire them to make changes to improve the disabled customer experience over the long term.

Every participant must make at least one long-term commitment aimed at improving the experience for their disabled customers going forward. The exact nature of the commitment is up to each individual business, depending on their specific resources and needs. However, examples include introducing regular ‘quiet hours’ for those with sensory issues, improving store wayfinding, or introducing more inclusive marketing and product photography. Please help to spread the word!

Other Reviews

Purple Tuesday

Purple Tuesday | 13th November The UK's first national shopping day on 13th November. Nearly one in every five people in the UK has a disability or impairment, and over half of households have a connection to someone with a disability. Their collective...

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Subscription Rooms

Lansdown Hall & Gallery | 25th September 2018 Location: Subscription Rooms George Street Stroud Gloucestershire, GL5 1AE Date of visit: 25th September 2018 Parking There are 8 public disabled parking bays for blue badge holders located at the back of the...

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Lansdown Hall & Gallery

Lansdown Hall & Gallery | 25th September 2018 Location: Lansdown Hall & Gallery Lansdown Stroud Gloucestershire GL5 1BB Date of visit: 25th September 2018 Parking There are 5 designated disabled parking bays located outside of the Lansdown Hall, where you...

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Subscription Rooms

Subscription Rooms

Lansdown Hall & Gallery | 25th September 2018

Location: Subscription Rooms
George Street
Stroud
Gloucestershire, GL5 1AE

Date of visit: 25th September 2018

Parking

There are 8 public disabled parking bays for blue badge holders located at the back of the building. There is also a rear entrance where disabled performers can park right outside, there is room for 1 car here. This is great for disabled visitors to the Subscription rooms. The nearest public cark park is at Stroud train station which is about a 10-minute walk for somebody in a wheelchair. You can park here for free with a blue badge.

Accessibility

There is a ramp to the right hand-side of the building and electric doors to enter, there are then 3 steps leading to the building and a ramp to the right hand-side. Directly to the left is the tourist information centre which has ample access around the room. There reception desk was quite high with no lowered section.

The ballroom is on the first floor, standard access is up a flight of stairs. The lift is located to the left-hand side of the stairs and down a corridor which is tight but wide enough for my wheelchair, some larger chairs or scooters may find this too small.

The lift brings you out to a landing which is also the refuge point in the case of an emergency. There is an evac chair here and there are two sets of stairs that can be used to exit the building. Just through the landing is the entrance to the ballroom.

The ballroom is a large open space with large windows for natural lighting. The room can be hired out for events and performances, the stage is next to the entrance for the room and can only be accessed via some steps to the right (if looking at the stage). This makes it inaccessible for wheelchair performers.

The room can be set up for an audience of up to 400 for theatre events with chairs, wheelchairs are seated in the first 4 rows at front of the stage as this is the closest to the fire exit in the case of an emergency. Each wheelchair space replaces two standard seats. There is also a balcony area, this is typically used when a show is sold out for extra seating, however they would allow this space to be used for somebody on request if they would prefer to be away from crowds etc.

At the back of the room through a passageway is the Kendrick bar which is open throughout performances, the doorway through here is quite tight for wheelchair users. The bar is directly to the left which could cause congestion for people trying to get through to the queue and be difficult for a wheelchair user to get through. To the right-hand side of the bar is another door which takes you back to the landing and refuge point.

The dressing room is on the second floor which is accessible via the lift. I was unable to look inside the dressing room as it had been hired out privately. There was a walkway which was outlined by some tape so that the gangway was kept clear of chairs etc.

Lift

The lift is large enough for a wheelchair and for somebody to assist but not large enough to turn around in. The buttons are easy to reach and there is a lift voice communication.

Toilet

The disabled toilet is located to the right hand-side of the building on the ground floor. The toilet was very small and difficult to use for a wheelchair users. It is not very well placed with the door blocking the ladies toilet doorway when open. The facilities within the toilet are adequate with the sink, dryer and soap dispenser within reach and they were kept clean. The sign on the emergency cord is a good idea to remind people it should not be tied out of the way, I am going to be creating my own version of these to give to other venues.

Café

The café tables are all inaccessible for a wheelchair user to get underneath as they are so narrow and the bar has no lowered section.

Accessibility Rating

Physical

Three out of five

Sensory

Three out of five

Other Reviews

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Purple Tuesday | 13th November The UK's first national shopping day on 13th November. Nearly one in every five people in the UK has a disability or impairment, and over half of households have a connection to someone with a disability. Their collective...

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Lansdown Hall & Gallery

Lansdown Hall & Gallery | 25th September 2018 Location: Lansdown Hall & Gallery Lansdown Stroud Gloucestershire GL5 1BB Date of visit: 25th September 2018 Parking There are 5 designated disabled parking bays located outside of the Lansdown Hall, where you...

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Lansdown Hall & Gallery

Lansdown Hall & Gallery

Lansdown Hall & Gallery | 25th September 2018

Location: Lansdown Hall & Gallery
Lansdown
Stroud
Gloucestershire
GL5 1BB

Date of visit: 25th September 2018

Parking

There are 5 designated disabled parking bays located outside of the Lansdown Hall, where you can park for free for 3 hours with a blue badge. However, there is no lowered kerb on either side of the road so these are no good for somebody in a wheelchair or using a walking aid.

The closest car park is Church Street Public car park, this is a short stay car park and you can park for 2 hours with a blue badge. This journey took approx. 10 minutes in a wheelchair and involves a hill which could be difficult for somebody using a manual chair or a walking aid.

I also visited the Merrywalks Shopping Centre car park which is close by, they were doing work to the car park and we couldn’t find the disabled bays.

Accessibility

Gallery

There is a ramp leading to the entrance and a bell at the door for disabled guests to ring if the door is shut. I rang the bell and somebody came to assist within seconds. There was a display at the top of the ramp which was an obstruction in the pathway for my wheelchair. Once inside the door there was a chair obstructing the pathway to the toilets.

Access within the gallery is good, there is lots of open space and lighting is bright.

For the current exhibition there was a book for people to write their comments in about the art work, this was on a tall block table and too high for somebody in a wheelchair.

Toilet – Gallery

There is a disabled toilet located at the end of the building through an archway, there is no clear signage from the gallery until you get through the archway and there is a sign which is high up and out of eyeline for a wheelchair user.

Inside the toilet is a wide spacious room with enough room to turn around in and non-slip flooring. The toilet is for right-hand transfer and there are adequate hand rails for transfer. Underneath the paper towel dispenser are two bins which make it difficult to reach for a wheelchair user. The soap dispenser, sink and toilet roll dispenser are all at adequate height.

Hall

When arriving at the main entrance to the venue which is downstairs in the gallery, there is no signage to indicate how you get upstairs to the hall if you are a wheelchair user. There are stairs to the side of the building inside but no lift, there is access to the hall for wheelchair users, but you are required to leave the venue and walk through the bank gardens which takes approx. 5 minutes. There is no signage from the ground floor explaining this route.

This takes you to the back of the building and to the second floor where you can enter through a fire exit door. This door can only be opened from the inside, so you would need to notify somebody of your arrival to ensure it is open if you are unable to use the stairs. Lansdown Hall recommend calling in advance if you have special requirements, so they can ensure to accommodate you as best as possible.

I visited when the hall was empty which is when it is used for classes etc, however they can fill it with up to 135 seats for performances. There is 1.05cms left either side of the walkway and down the middle leaving plenty of space for a wheelchair to navigate through. Wheelchair users would be place at the front of the venue and 2 seats are removed in the place of one wheelchair.

The only access to the stage is via stairs at the front or the back of the stage, making it inaccessible for performers in wheelchairs.

They do offer a hearing loop system for the deaf.

Accessibility Rating

Physical

Three out of five

Sensory

Four out of five

Other Reviews

Purple Tuesday

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Subscription Rooms

Lansdown Hall & Gallery | 25th September 2018 Location: Subscription Rooms George Street Stroud Gloucestershire, GL5 1AE Date of visit: 25th September 2018 Parking There are 8 public disabled parking bays for blue badge holders located at the back of the...

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Lansdown Hall & Gallery

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The Sober Parrot

The Sober Parrot

The Sober Parrot | 19th September 2018

Location: 7 St James Square
Cheltenham
Gloucestershire GL50 3PR

Date of visit: 19th September 2018

Parking

Saint James’ Square public car park is a few minutes walk away from the venue. There are 3 disabled bays and there is no charge for blue badge holders.

Accessibility

The front entrance leading into the venue has two steps, making it inaccessible for a wheelchair user. There is a bell at the front door to ring if you are unable to use the steps, this will get the attention of the staff who will assist you around a side entrance that is not generally for public use. There is a narrow corridor when using this entrance which would be unsuitable for large wheelchairs or mobility scooters. The manager, Jo is eager to make the venue as accessible as possible and is going to investigate purchasing a temporary ramp to be used at the front entrance. The front door is nice and wide and would be suitable for larger chairs or scooters.

Accessibility

There are two levels to the venue, the ground level is completely accessible, the walk way is wide enough for a wheelchair to get through and there are plenty of accessible tables. Depending on your wheelchair size you may need to fold your footplates due to the tables being pedestal tables.

The menus are nice and light, the text is quite small making it difficult to read if you have a visual impairment, the menu is simple and easy to read otherwise. There is a lowered bar/counter which would be easy for a wheelchair user to get underneath, so you can order your own drinks at the bar and pay.

There is a second floor which is used for music events, it is a small building and there is no lift access. It is nice and quiet up here during the day, suitable for somebody sensitive to noise.

The lighting through the building was overhead and dimmed with plenty of natural daylight coming in through lots of windows.

Toilets

There is a disabled toilet located at the back of the building, the toilet is designed for a right-hand transfer and has appropriate hand rails to do so. The other facilities including sink, soap dispenser and hand dryer are all at a lowered height and within reach. The toilets are nice and clean and big enough for a smaller wheelchair to turn around in.

Customer Service

The manager Jo was very friendly and took the time to sit and chat with me about my work and had some questions on how they could make themselves more accessible. The waitress was also very polite, and all staff were well dressed an approachable.

Accessibility Rating

Physical

Four out of five

Sensory

Four out of five

Other Reviews

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Purple Tuesday | 13th November The UK's first national shopping day on 13th November. Nearly one in every five people in the UK has a disability or impairment, and over half of households have a connection to someone with a disability. Their collective...

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Lansdown Hall & Gallery | 25th September 2018 Location: Subscription Rooms George Street Stroud Gloucestershire, GL5 1AE Date of visit: 25th September 2018 Parking There are 8 public disabled parking bays for blue badge holders located at the back of the...

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Lansdown Hall & Gallery

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Stroud Train Station

Stroud Train Station

Stroud Train Station | 29th August 2018

Location: Station Rd, Stroud GL5 3AP
Date of visit: 29th August 2018

Parking

There is a car park on either side to the train station, each side having two disabled parking bays. You can park for free here with a blue badge permit, you are required to enter your registration at the machine and get a ticket.

Accessibility

On arrival at Stroud station it is immediately obvious the accessibility issues you are faced with as a wheelchair user. It is a small train station with only 2 platforms, one either side of the station. There is a footbridge which is up a flight of stairs to take you from one platform to the other and there is no ramp or lift option. I looked around the station for some instruction on an alternative to get to the other side of the station other than the stairs, to which I could find nothing. It was only after I was informed by a member of the public that there was a noticeboard on the outside of the station with some instruction, this is located close to where taxis are stationed and is not easy to see or get to.

On this noticeboard is a map on how to get to the other side by leaving the train station and heading towards the town centre, walking under an underpass and round to the other side of the station. There are several issues I faced whilst attempting this journey:

–          Firstly, looking at the map it was not clear which side of the station I was on, a ‘you are here’ icon would be useful on the map on the noticeboard.
–          The map is not very big, it was impossible for me to read with a sight impairment. Large printed options should be provided in the station for people to take.
–          On the map it advises you to take the left-hand side pathway on Station Road, there is no dropped kerb to mount the pathway on this side making it physically impossible for most wheelchair users to use this path.
–          Travelling along the right-hand side of the pathway we were faced with a mountain of rubbish which belonged to the flats above, a member of staff from a taxi office kindly helped us to move the rubbish bags which were swarming with flies.
–          Following the map I then crossed the road along Russell street on the left hand-side, when turning onto Rowcroft I was then faced with a dead end in terms of a footpath. Forcing me to turn around to try and find another route.
–          I then travelled further along Rowcroft in the opposite direction to find a dropped kerb to cross the road safely. These roads are busy with lots of traffic, this could be quite daunting for somebody travelling alone in a wheelchair.
–          Once you reach the bottom of Rowcroft which is a long steep decline you cross the road again to travel back up a steep incline on Cheapside, this long incline could be challenging or even impossible for somebody in a manual wheelchair.

 

Accessibility

This journey took between 10-15 minutes, if you arrived at the train station unaware of these problems you’re faced with it would be easy to miss your train. Missing your planned train is more complicated as a wheelchair user than it is for a regular passenger as you need to call the assisted travel line ahead of time meaning they would be expecting you at the other end and you would also need to re-book the assisted travel for the next train you intend to board instead.

There is only one self-service ticket machine located within the station which is on platform 1, this would be inconvenient if you needed to buy a ticket from the station and travel from platform 2, this would require doing the 15-minute walk outside of the station and back again.

Ticket office opening times are as below, if you are travelling outside of these times and needed information for example on how to get to the other platform this would prove difficult. You can call the assisted travel line which is open 06:00am-11:00pm who are able to give some direction over the phone, however this is national line and not specific to Stroud so it is likely the operator will not have been to the station itself.

Day Opening Hours
Weekdays 06:00 – 18:00
Saturday 07:00 – 14:30
Sunday 09:45 – 17:00

 

There is a help point on each platform, this is placed very close to the bin on platform 1 and not very easy to get to in a wheelchair.

Toilets

There is a disabled toilet on platform 1 with a sign on the door ‘key available from ticket office staff’. Meaning the toilet is out of use when the ticket office is closed. Inside the toilet is very spacious with plenty of room to turn your wheelchair around in and for somebody to assist you. The soap, toilet roll dispenser and hand towels are too high for somebody in a wheelchair. The handrails are at an appropriate height as well as the emergency cord, the lighting was sufficient, and the hygiene level was standard.

Café

There was a café on platform 1 but this was not open when I visited. This would also be no good for passengers in a wheelchair travelling from platform 2 due to how long it would take them to get to the café.

Accessibility Rating

(one out of five stars)

https://goo.gl/maps/UTjmjpVzYkJ2

Other Reviews

Purple Tuesday

Purple Tuesday | 13th November The UK's first national shopping day on 13th November. Nearly one in every five people in the UK has a disability or impairment, and over half of households have a connection to someone with a disability. Their collective...

read more

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Lansdown Hall & Gallery

Lansdown Hall & Gallery | 25th September 2018 Location: Lansdown Hall & Gallery Lansdown Stroud Gloucestershire GL5 1BB Date of visit: 25th September 2018 Parking There are 5 designated disabled parking bays located outside of the Lansdown Hall, where you...

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Slimbridge Wetland Centre

Slimbridge Wetland Centre

Slimbridge Wetland Centre | 21st August 2018

Location: WWT Slimbridge
Bowditch, Slimbridge
Gloucestershire, GL2 7BT

Date of initial visit: 29th March 2017

Date of revisit: 21st August 2018

Parking

There is a large car park with 17 disabled spaces, the spaces are located close to the ramped entrance and the car park toilets which has one disabled toilet.

Accessibility

I would very much recommend a visit to Slimbridge Wetland Centre, there is something there for everybody. Majority of the park is accessible for a wheelchair due to the ramps and clear, wide pathways, the wildlife can be appreciated by children and adults making it fully inclusive.

You can hire an electric scooter or a manual wheelchair from the park, it is advised to call in advance to book one of these. Electric scooters are £6 for the day and they ask for a donation towards manual chairs to go towards maintenance costs.

For people with visual impairments there are volunteers on offer, they will aid you around the park whilst giving you some interesting facts about the fabulous surrounding wildlife. This is work in progress and training is still being given but has been greatly received. Due to this being offered by volunteers you will need to contact the park to organise this ahead of time and be flexible to work around them. The centre will also print out a large print map on request if you need one.

Slimbridge also have dates where they hire out Mobiloo to have on site, who provide extra toileting facilities including an electric hoist, adult size changing table and an assistant available. The upcoming dates are as follows:

  • Wednesday 22nd August 2018
  • Tuesday 18th September 2018
  • Wednesday 24th October 2018

Please visit the website to keep up to date with any other news.

You can read about the Slimbridge 2020 project here. Within this project are some exciting things on the horizon regarding accessibility such as a fully functioning lift at the new Holden Tower (from Autumn 2019) with a stunning view over the Estuary, current access is up two flights of stairs. The summer walkway is going to be made accessible (opening summer 2020) and they are also building a new accessible Avery and outdoor theatre which will have disabled toilet facilities inside.

During wet winter months you are required to disinfect your shoes and wheels going round certain parts of the park, there is a mat and wheel wash provided.

There is a Land Rover Safari which takes you along the banks of the River Severn with a expert warden to point out the surrounding wildlife, a lift has recently been installed which can accommodate 2 wheelchairs per journey. However, we didn’t get chance to experience this.

The centre itself is very big and you could easily spend a full day here, on entrance there is a large double automatic door leading into the venue, with a button for disabled users to press this will open the door and there is a lowered reception point on the right for disabled customers. You can collect a token from the reception for the observatory which is a viewing platform up high where you can see a 360-degree view of the Wetlands. This is accessible via the lift.

You then lead from the visitor centre directly out to Swan Lake, there is a flat, wide decking type bridge which leads over the lake with birds either side, you can get close to the water and feed the birds with grain which can be purchased at the visitor centre for £1.50

Welly boot land is just around the corner from Swan Lake, this is a great area for children, I was able to get in here and could sit comfortably around a bench but the activities are very interactive and would be no good for a child in a wheelchair. There are small bridges over water streams, roundabouts, climbing frames etc.

You can then work your way around the park in a loop, I would recommend from the left and then looping around to the right (e.g from swan lake, welly boot land, south discovery hide, Asia, otter pool, Hogarth hide, tropical guide, Kingfisher hide, playpark/toilets, North America, duck decoy, pond zone, garden of reflection, Knott hide (this pathway has some less accessible areas so you may want to end your trip before), gift shop, home!) there are lots of gates which are required to be kept shut, this is to keep certain birds in their home environment but also to keep other animals out such as foxes. Some less able-bodied people would not be able to open these gates, if you were visiting alone without any assistance then the staff are happy to help with this as much as possible.

The South Lake discovery was fantastic hide with a great view for a wheelchair user and lots of space to manoeuvre inside, there were lots of low windows I could get to and binoculars available. This was one of the best Hides for accessibility.

The otter pool has flat decking all around and a glass wall to separate so you get a good view, the otters sleep quite a bit in their cave during the day, you can also go through the cave where there is a small window to look through, this would be difficult for someone with limited sight due to the height of the windows and it was quite dark. They also do talks about the otters at 11.30am and 3.00pm.

The flamingo lagoon is also a superb hide for accessibility, there is a ramp leading down and a very large window. You are slightly underground here so the flamingos are at eyeline which is easier to see for somebody with a sight impairment. There is also a video screen in here with an audio information headset about the conservation work the WWT are doing for flamingos.

The park outlines on their map that the Stephen Kirk hide, the Holden Tower and the Summer walkway have restricted wheelchair access which is correct (no access at all) you can view some of the other hides along this route although we didn’t see much wildlife along this track so for a wheelchair user I personally avoid going any further than the pond zone.

When I visited in November I was also not able to access the Kingfisher hide as they required you to clean your feet/wheels before entering but there was no facility to do this for my wheelchair.

Café/Restaurant

There are two Kiosks around the park where you can buy drinks and confectionary, there was no lowered counter here.

The Kingfisher Kitchen is located by the entrance and had very good accessibility, there were benches outside I could comfortably fit my wheelchair underneath and lots of tables inside too. The walkways were nice and wide, and it was easy to navigate around. The menu was light but they do not offer a large print or braille menu, the PDF screen readable online menu is available here. You are required to go to the counter to place your order, the counter is at a low height.

There are vegetarian and gluten free options on the menu and they offer take away food in 100% compostable boxes.

Toilets

There are 6 disabled toilets located around the park, all four of the toilets I had time to look at had good facilities inside, with all necessary adjusting hand rails and lowered sinks etc, none of them required RADAR keys. The 6 disabled toilets are located:

  • Car park
  • Foyer by main reception x2
  • Visitor centre, downstairs
  • Near restaurant, located outside the building
  • To the side of the kiosk by the play area

Most toilets are near the entrance to the park apart from the toilets by the play area so I would advise making this your half way break point.

Lift

The lift takes you up to the observatory and is located in the visitor centre, it isn’t large enough to turn around in but it is large enough for somebody to assist a wheelchair user inside. The buttons are easy to reach and the lighting is quite dim.

Customer Service

Project Manager, Jackie Harris met with us to show us around the wetland centre. Jackie very kindly gave up her day to provide us with a taster of a guided tour around some areas of the park and was able to give us some great insight about the wildlife. She took all of our comments about areas for improvement on board and was very keen to make the park as accessible as possible. The volunteers we spoke to at the reception were also very helpful and friendly.

Visit Slimbridge Wetland Centre website for more information including ticket and membership prices.

Accessibility Rating

(image – five out of five stars)

https://goo.gl/maps/UTjmjpVzYkJ2

Other Reviews

Purple Tuesday

Purple Tuesday | 13th November The UK's first national shopping day on 13th November. Nearly one in every five people in the UK has a disability or impairment, and over half of households have a connection to someone with a disability. Their collective...

read more

Subscription Rooms

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Lansdown Hall & Gallery

Lansdown Hall & Gallery | 25th September 2018 Location: Lansdown Hall & Gallery Lansdown Stroud Gloucestershire GL5 1BB Date of visit: 25th September 2018 Parking There are 5 designated disabled parking bays located outside of the Lansdown Hall, where you...

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Hotel du Vin

Hotel du Vin

Hotel du Vin | 27th July 2018

Location: Parabola Rd, Cheltenham GL50 3AH
Date of visit: 27th July 2018

Parking

There is one disabled parking bay located outside the front of the building, the car park is quite small and turning space for the vehicle is tight. The disabled bay is directly opposite the main entrance.

There is also a rear car park with one disabled parking bay, this leads to the garden and to the Bistro. There is a small step leading into the Bistro, a manual wheelchair would be able to use this entrance however, it would not be suitable for an electric wheelchair. Management have advised they will look to purchase a temporary ramp for the step which will make it fully accessible. (this can be accessed from the front of the building and via lift)

Accessibility

The main entrance is up a small flight of steps, there is a platform lift for a wheelchair. This was very easy to use for a wheelchair user by themselves. Once you exit the lift the entrance is directly to your right. The reception point is a low desk, accessible for a wheelchair user. The reception desk is open 24 hours a day with two reception staff, so a member of staff can assist somebody to their room if required. There are phones to call reception in the rooms too if you require assistance.

When checking into the room, there is a questionnaire you can complete is you require assistance in the case of emergency, this gives you the opportunity to detail your exact requirements, so staff know how to assist you best. There are evac chairs on the first floor.

There is dimmed lighting throughout the whole hotel and bistro.

Rooms

There are 3 accessible bedrooms with large bathrooms/wet rooms, these rooms are accessible via the lift. All other guest rooms are up some steps so inaccessible if you have a walker or wheelchair. The rooms are very spacious, and the beds are lowered for easy transfer. There is a bathtub in the bedroom but no hoist. The bathroom was very big and easy for a wheelchair to move around in. There is one handrail for the shower but no seat, there is a stool available at reception for use in the shower. This may not be suitable for all disabled guests. The toilet has two fixed handrails, the hand rail is a little high. There is no emergency cord in the room.

Bar and Bistro

The bar is located to the left of the reception on the ground floor, the bar is quite high but there is table service. There is quiet music in the background and there are plenty of quieter corners. The Bistro is down a level, this is accessible via the lift. There are plenty of accessible tables in the bar and bistro. The menus are light but the writing is small, they don’t offer a larger print menu for people with visual impairments, they do have online menus for screen readers – https://www.hotelduvin.com/locations/cheltenham/bistro/

Lift

The lift can take you from the ground floor to the underground level which is the Bistro and the first level which is the accessible rooms. The lift is quite small, may not be suitable for a particularly large wheelchair, when entering the lift there is room for somebody to assist directly to the left, it is advisable for them to entre the lift first. The doors close quite quickly so best for somebody to hold the door.

Toilets

There is an accessible toilet on the ground floor, it is big enough for a wheelchair to turn around in and the facilities within the toilet are at a low level. There is an emergency cord to the left of the toilet if sat on toilet.

Customer Service

Luke the general manager and Remi the reception manager both showed us around the hotel, they were very polite and helpful. They took on all of our recommendations for improvements and were keen to as accessible as possible.

Accessibility Rating

(four out of five stars)

Visit Hallmarks hotel for bookings: https://www.hallmarkhotels.co.uk/hotels/hallmark-hotel-gloucester/

https://goo.gl/maps/UTjmjpVzYkJ2

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Blackfriars

Blackfriars

Blackfriars | 10th July 2018

Location: Ladybellegate St, Gloucester, GL1 2HS
Date of visit: 10th July 2018

Parking

There are seven disabled bays located outside the Blackfriars, in the Lady Bellegate street car park which is a council owned car park, you can park here for free with a blue badge.

There is also an NCP car park which backs directly onto this car park, there are disabled parking bays in this car park however, there is no free parking with a blue badge, so you will need to pay for a ticket.

Accessibility

There is a small curb to gain access to the main entrance, they have a temporary ramp for this which would remain in place if there was an event on. This takes you through a stone archway and down a wide pathway. There are some benches to the right of the pathway on some grass. At the bottom of the pathway is another archway which leads through to a courtyard, here you can access the North, East and South range.

  • The North Range

Turning left through the archway takes you down to the North range, this is an original priory church building and is used for events such as weddings and parties as well as theatre productions and music events. There is a small slope leading down to two sets of wide doors, these would be open during an event. There are two floors to the North range, the second floor is up 5 steps, both floors are all open plan and there is a platform lift available to the left of the stairs. All areas are accessible for wheelchair users.

  • The East Range

Heading out of the North range and turning left takes you to the East range where there are three floors. The first floor has a small room which can be used for meetings or signing of the registers for a wedding. There is a wooden ramp that has been built throughout the first floor which makes the accessibility very good. There is also another door in here via which can be accessed via the ramp, this leads to a garden and then through to the top floor of the north range. There is a piece of ramp leading down to a empty part of the building, there is not much to see down here and floor is very uneven so I would avoid going down here.

The second floor can be accessed via a platform lift, when exiting to the lift your first right takes you to a café/bar area with some small tables to sit at, these were suitable for a wheelchair, although a large wheelchair may find it difficult to find underneath. There is a fold out section of the bar which is slightly lower and an appropriate height for a wheelchair to order and pay for drinks. Next door along is access to the toilets, the disabled toilet is at the end of the corridor.

The third floor is also accessible via the lift, there is a smaller room here which can also be used for events, there is a flat entrance and is all accessible.

Lift

The two platform lifts in the North and East range are both easy to use, the buttons are at a low height. However, they do have manual doors so a wheelchair user or somebody with a visual impairment may need assistance to do this.

Toilets

The disabled toilet is located on the second floor to the East range and requires access via the lift. It is very spacious, large enough to turn around in, as it is located at the end of a corridor it is easier to turn around in here rather than reversing down the corridor which is not wide enough to turn around in. The toilet is on the back wall to the left as you enter, and the emergency cord is in corner next to the toilet. There is an adjustable handrail and wall mounted hand rail to each side for left and right-side transfer. The sink, hand dryer and soap dispenser were all at a lowered height. The toilets were very clean.

Accessibility Rating

(five out of five stars)

Visit website for bookings: http://www.gloucesterblackfriars.co.uk/

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Hallmark Hotel

Hallmark Hotel

Hallmark Hotel | 10th July 2018

Location: Robinswood Hill, Gloucester, GL4 6EA
Date of initial visit: 13th January 2017
Date of revisit: 10th July 2018

Parking

There are seven clearly signposted disabled parking bays, located outside the front of the building. Each with lots of space for manoeuvre around them. There is a pathway to the left of the parking bays which leads down to the main entrance, there is a slight slope leading down.

Accessibility

The hotel is built on a hillside therefore you are able to access both floors of the building without a lift.

The main entrance is all a flat, even surface, there are electric, double doors leading to the reception. The reception point is quite high, however the receptionist came around to speak to me. From the main reception to the hotel there are steps and no lift, however there is an accessible entrance located to the right of the building. This can only be opened from the inside so a member of staff will need to open this for you. The accessible entrance leads you through the bar and restaurant area which then leads down a wide corridor and the two guest rooms with accessible bathrooms are located right at the end. Also at the end of the corridor is the fire exit and refuge point, so in the case of an emergency you are as close as possible to the exit.

  • Guest Rooms

The two accessible rooms have clear access, there is only a small amount of room to turn around within the rooms. There is an emergency pull cord located to the right hand side of the bed (if lying in bed) and a deaf guard, vibrating pillow. Each room has a wet room with a walk in shower and seat with lifting handrails each side to transfer, along with the toilet and more hinged, adjustable handrails and another emergency pull cord to the left of the toilet (if sitting on toilet).

  • Restaurant and Merlot Suite 

The restaurant is all open plan, the bar is quite high but they offer table service. There is also a large suite which can be used for business conferences, weddings and parties. There is a flat entrance and wide door leading in, it was currently set up with large circular tables which were suitable for my wheelchair to fit underneath. Within the kitchen they will cater for dietary requirement such as liquidised foods as long you provide what is necessary.

  • Leisure Centre

There is a leisure centre which is located at the back of the building and on the lowest floor, to access this in a wheelchair you are required to go around the side of the building. If walking, there is a steep slope leading down, this could be difficult in a manual wheelchair. You can also drive around to the rear car park which may be easier, the rear car park is a new edition and there are no disabled parking bays at present but they are looking into this. The leisure centre is accessible for a wheelchair but there is no hoist facility, there is a disabled changing/wet room, this is kept locked to non disabled guests are unable to use it so you will need to get staff to open the door.

Customer Service

The hotel manager Nora, kindly took the time out of her day to show us around the hotel. She advised us how all staff are happy to assist anybody around the hotel with special requirements. There are phones in the rooms to call reception staff, which is open 24 hours a day. All staff are dressed professionally and were very helpful during our visit.

Accessibility Rating

(four out of five stars)

Visit Hallmarks hotel for bookings: https://www.hallmarkhotels.co.uk/hotels/hallmark-hotel-gloucester/

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Mercure – Bowden Hall Hotel

Bowden Hall | 8th June 2018

Parking

There are two designated disabled parking spaces, close to the front entrance of the building with big signs stating they are for disabled guests only.

Accessibility

There is a set of double doors to the main entrance which leads through to a single manual door to enter the hotel. There is also a low reception point so that a wheelchair user could check themselves in.

Café/Lounge

There is a lounge with a bar area where you can sit and have drinks, including complimentary tea or coffee. There is plenty of space for a wheelchair user to access this lounge and accessible tables and chairs to sit at.

The kitchen will cater for dietary requirement such as liquidised foods if you provide the food to do so.

Rooms

There are 72 rooms in the hotel, two of which are disabled friendly, they are on the first floor which is accessible via a platform lift. There is one twin and one double room with a walk-in shower and seat and there are adequate handrails to transfer. The bathrooms and the rooms are a bit tight and the beds are quite high which could be difficult to transfer to from a wheelchair.

They have vibrating pillows for the deaf and there are panic alarms by the bed. There is a refuge point in case of emergencies, to get here you turn left out of the room, along the corridor and turn right and it is at the end of the corridor.

Lakeside Suite

The Lakeside Suite is fully accessible, this is used mainly for weddings or businesses conferences. The seating area is up some stairs as you enter, there is a ramp if you carry on straight which goes up the side of the building. There is disabled toilet within the Suite which is at the bottom of the stairs and to the right. It is in the female toilets which isn’t signposted.

The Conference Room

The conference room is on the 2nd floor, this is not accessible for wheelchair users or somebody using a walking aid. The hotel is looking into getting a lift installed for the future, but this hasn’t been achieved yet. The hotel is a grade 2 listed building which causes some difficulties. The conference room is often used for wedding ceremonies, so it is worth considering this if you are attending/having a wedding here and have guests who will struggle with stairs. You can however also have the ceremony in the Lakeside Suite on the first floor.

Lift

There is a platform lift which leads up the first flight of stairs to the hotel rooms, the lift must be operated by a member of staff. There is a red phone which you can use to call reception next to the lift, or you can call from your rooms and somebody will come up and assist you. The lift is large enough for a wheelchair, but not for somebody to assist in the lift whilst operating. There is a weight limit of 225g so not suitable for large, heavy wheelchairs/scooters.

Toilets

There are two disabled toilets located in the hotel, one just past reception to the left and one in the Lakeside Suite, the facilities within both of these were all adequate for a wheelchair user apart from soap dispensers being just a little too high in one.

Customer Service

The general manager, Gavin very kindly took the time out of his day to show us around the hotel and answered all of our questions.

Accessibility Rating

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Bella Italia

Bella Italia

Bella Italia | 21st March 2017

Parking

There is lots of disabled parking in Gloucester Quays car park you can park here for free for 4 hours with a disabled badge.

Accessibility

There is a large accessible double door leading into the venue. The restaurant is all wheelchair accessible. They offer a larger print menu and a braille menu for the visually impaired.

The seating plan is open with quite a few booths. There are plenty of quite corners within the venue. The 4 corners of the restaurant have adjustable speakers, for those wanting a quieter meal. If you require your food to be liquidised they can offer this facility, or if not they are happy for you to bring in your own food.

The lighting is nice and bright in the restaurant and they allow guide dogs into the building.

Toilets

There is a disabled toilet located at the back of the building. The toilet is accessible for wheelchair users. It is large enough for a wheelchair to turn around in safely and there is enough room for a PA or family member to assist a wheelchair user. The toilet has a handrail for both transfer sides. The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

Customer Service

The staff members were extremely friendly, very kind and well mannered. Dan the manager, was so lovely and helpful and he made our visit even more enjoyable. He was more than happy to take the time out of his day to answer our questions.

Accessibility Rating

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Nature in Art

Nature in Art | 7th April 2017

Parking

There is disabled parking located at the front of the building for three cars.

Accessibility

There is a ramp leading into the front of the building making it easy for wheelchair users. You enter straight into the gift shop with a gallery to your right hand side. There is plenty of space to get about in a wheelchair.

There are three galleries within the building, two of which are upstairs. To access these galleries upstairs, there is a lift available on the ground floor. There is a ramp leading outside into the beautiful gardens, there is no gravel or path around the garden but it is easily accessible for wheelchair users especially during the summer months. Any carer with a disabled member has free entry.

There is an education centre located at the back of the gardens, they have art courses and activity days held here.

Lift

The lift is wheelchair accessible but is rather small, therefore, not large enough for a wheelchair to turn around in or enough space for a PA or family member to assist a wheelchair user. This would not be suitable for somebody that would need to be supervised to use the lift. The buttons are nice a low and easy to use for somebody that is able to use these.

Toilet

There is a disabled toilet located in the education centre. This is a large wheelchair accessible toilet, with space for a wheelchair to turn around in safely and a family member or PA to assist a wheelchair user. There are handrails for both transfer sides and the sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

Café

There is access to the coffee shop through the main building, or you can access the coffee shop using the ramp outside. The coffee shop is wheelchair accessible with an open seating plan. They offer A4 size menus for the visually impaired.

They have three special chalk boards located above the counter, for easy viewing.

The lighting in the coffee shop is nice and bright.

Accessibility Rating

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Bills

Bill’s | 14th March 2017

Parking

There is lots of disabled parking in Gloucester Quays car park you can park here for free for 4 hours.

Accessibility

There is an accessible entrance leading into the venue, with a large double door along the side on the building.

There are a lot of tables located around the restaurant. There is one booth located to the right-hand side of the restaurant if you wanted to get away from any noise, although the restaurant wasn’t overly noisy, there was some quiet music playing in the background. There is one long seated booth and a couple quiet corners.

There are a few special chalk boards with menu choices located around the building.

If you require your food to be liquidised they can help with this facility. If not they are happy for you to bring in your own food. They currently don’t offer a larger print menu, a braille menu or a hearing loop.

Toilets

There is a disabled toilet located at the back of the building. There is a ramp needed to access these toilets, the staff will help with accessing and using this ramp.

The toilets are accessible for wheelchair users, it is large enough for a wheelchair to turn around in and large enough for a PA or family member to assist a wheelchair user. The toilet has a handrail for both transfer sides. The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

There is enough lighting, the toilets are nice and clean and safe to use.

Customer Service

The staff are friendly, helpful and well mannered. The manager Ella, took the time out of her day to show us around and answer our questions.

Accessibility Rating

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GL1 Leisure Centre

GL1 Leisure Centre | 22nd March 2017

Parking

There are 10 disabled parking spaces outside the front of the leisure centre.

Accessibility

There are two large, automatic doors leading into the venue.

For the swimming pool there are designated accessible toilets/changing rooms located on the ground floor. The one has a toilet, handrails for transfer sides and a walk in shower with a seat. The other changing offers exactly the same however, this one also offers a hoist, these changing rooms/toilets require a RADAR key.

The lockers and wristbands are charged at £1 each. This is the same for the ones in the gym. There are two main pools which offer a hoist. A trained member of staff will assist the wheelchair user when using the hoist. The most suitable time to use the pool for somebody with a disability is between 6.30am-9.00am which is the ‘Early Risers’ session and is the quietest time of day.

There are two disabled toilets/changing rooms for the gym, for male and female use. They are located on the first floor. The gym offers facilities to accommodate a wheelchair user and some of the machines in the gym can be operated by a wheelchair user. Once an induction has been completed by a trained member of staff, a PA or family member may assist a wheelchair user in the gym. It is advisable to book in advance for a PT session for a wheelchair user.

Lift

There is  a lift located to the right of the building, this will take you up to the gym. The lift is accessible for wheelchair users, it is not large enough for a wheelchair to turn around in but does have enough space for a PA or family member to assist a wheelchair user. The buttons are easy to reach on the outside and on the inside of the lift.

Customer Service

The staff members are very helpful, friendly and well mannered. The manager Chris took the time out of his day to show us around and answer our questions.

Restaurant/Café

The restaurant/café is accessible for wheelchair users, they serve food from 10am until 5pm. The menu choices are all up on the wall on a large board.

Accessibility Rating

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Victoria Pleasure Gardens

Victoria Pleasure Gardens | 6th June 2018

Parking

Gloucester Road Car Park is right on the doorstep to the gardens. There is only one disabled parking spot, however all the car park is easy to access. Blue badge holders can park for free.

Accessibility

Victoria pleasure gardens is a hidden beauty in Tewkesbury, they are tended to by ‘The Friends of Victoria Pleasure Gardens’ which is a volunteer group who joined together after the 2007 floods to bring life back to the gardens. The Borough Council mow the grass and the volunteers tend to the beautiful flower beds, they also have support from members and local charities to help with the costs.

There are three Archway entrances to the gardens, one from Gloucester Road Car Park, one on Gloucester Road and the last on Mill Street. All the entrances are accessible for wheelchairs, Mill Street being the most uneven of the three, however still manageable.

All the pathways around the gardens are fully accessible, they are nice and wide and the ground is even, the edges are neatly trimmed so it is easy to see. There are benches dotted around the gardens with space on the end of the benches for a wheelchair to sit so that you can sit with somebody who is at a bench. My wheelchair was able to mount the grass from the pathway if you wanted to sit on the grass – perfect for picnics! The gardens aren’t enormous, so don’t expect a day out here, but they are lovely to visit none the less.

You are right on the bank to the River Avon and at the one end to the gardens is the old Tewkesbury Mill and a Weir, there is quite a lot of noise created from the Weir, personally I find this quite relaxing however, others may find this too noisy.

Toilets

There are some public toilets located in Gloucester Road Car Park, there is one disabled toilet which requires a RADAR key. The disabled toilet has handrails for both transfer sides, and the facilities within the toilet are all at a lowered height for a wheelchair user. They are council public toilets, you are required to pay 20p for the non-disabled toilets. Considering they are public toilets, the cleanliness is pretty good. They are cleaned everyday at 6pm.

Customer Service

Rosemary from the friends of Victoria pleasure gardens very kindly took the time out of her day to show us around the gardens and answer all of our questions and talk all about her enthusiasm for the gardens.

 

Accessibility Rating

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Boston Tea Party

Boston Tea Party | 1st June 2018

Parking

There is no customer parking but there are four/five designated disabled spots on Clarence Street within 100yds of the café for blue badge holders.

Accessibility

There are manual heavy doors to enter the cafe, there isn’t much space around the café to get around and it is quite small and not very accessible for a wheelchair. The manager Dale advised us that they offer table service if it was difficult for someone in a wheelchair to go and order at the bar, however we were waiting for over 10 minutes before anybody approached us.

Toilets

There is a disabled toilet located at the back of the building, however this is quite difficult to get to in a wheelchair due the lack of space. A customer had to get up off their chair for me to get my wheelchair to the toilet. Once inside the toilet it was good, there was adequate handrails and it was spacious.

Customer Service

Once my PA went up to the bar to notify Dale the manager that we were here, he was very helpful, he came and took our food order and showed us around the café and answered all our questions. He also came over to check if everything with okay with the food.

 

Accessibility Rating

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The Roses Theatre

The Roses Theatre

The Roses Theatre | 1st June 2018

Parking

There is no customer parking at the theatre, however, there are a few standard parking spaces on Sun Street if you can get a space. The closest public car park is Oldbury Road Car Park which is only approx. 100 yards away, there are four disabled bays here and you can park for free with a disabled badge.

Accessibility

There is an automatic double door to enter the building, which leads to a large foyer and the box office reception. There is a lowered section to the reception which makes it easy for somebody in a wheelchair to book and pay for their own tickets or to ask for help or advice. The café is immediately to the left which also leads to the auditorium.

When entering the auditorium, the immediate row as you go in is designated for disabled customers, they have two seats that are permanently removed for wheelchairs, however, the entire row of chairs can be easily removed and fits up to 11 wheelchairs. There are emergency exits on the end of each row which involves no stairs, as well as 4 other exits within the room. The entire row has the best seats in the house and a fantastic view of the stage giving a very enjoyable theatre experience.

It is advised to notify the theatre before arrival if you are in a wheelchair so they can ensure there is enough room for you in this row.

They offer audio description headsets for somebody who is blind or visually impaired which describes to somebody what is going on in the performance, they allow guide dogs into the building and they also offer subtitle screenings for the deaf. They also have parent and babies showings where they show PG, 12 and 15 rated films and parents can take along their babies/toddlers without the worry of them disturbing other viewers.

Upstairs next to the bar is a wide open space where they hold live music and comedy. This is all accessible.

The Roses Theatre – Tewkesbury Visit the website to see what shows are currently on.

Cafe

The café has some small tables and chairs in which were suitable for my wheelchair to fit under, they serve hot and cold drinks and some light snacks here. There is a small menu on the side of the wall but most of what is sold is on show over the counter. There is a lowered section to the counter.

Before entering the auditorium, there is also a small shop selling cold drinks, sweet and chocolates to enjoy the show with, again the bar is nice and low and easy for a wheelchair user.

Upstairs there is a bar serving other beverages as well as alcohol. To the left of the bar is a lowered section.

Toilets

There are two disabled toilets, one on each floor. The ground floor toilets are through the café and to the left, there are adequate hand rails for transfer and the sink, toilet roll dispenser is at an appropriately lowered height, including the mirror! The same applies for the first-floor toilet which is the larger of the two. The toilets have recently had a revamp and were nice and new and clean.

Lift

The lift is located at the back of the building through the café and past the toilets, the buttons are low and within reach for somebody using a wheelchair. The lift isn’t huge but was big enough for a wheelchair and two other people standing, to fit in at a squeeze. A wheelchair could not turn around within the lift.

 

Customer Service

Caroline, Head of Marketing, kindly showed us around the venue and gave us all the information required. She told us about their recent refurbishment at The Roses and when this took place they did it with accessibility in mind and she was happy to see they had done a good job following our feedback. She also advised how all of their staff have had Dementia Awareness Training to help their staff be better prepared for challenging behaviours.

Accessibility Rating

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Revolution

Revolution | 30th May 2018

Parking 

There is no designated customer parking. There is nearby parking on the Promenade, where there are four disabled parking spaces, alternatively there are four/five disabled parking spaces outside the library. Each of these locations is about a 5-minute journey walking or in a wheelchair and you will require a blue badge permit.

Accessibility

There is a singe manual door propped open which has a small sharp lip but the wheelchair was able to get over it. This leads to a set of manual double doors.

There are two floors to the venue, the top floor is inaccessible due to there being no lift. However, everything you need is on the ground floor. The restaurant is on the ground floor but in a raised section up three steps, there is a portable ramp which can be brought out to get up these steps however, this was too steep for my electric wheelchair. This would only be suitable for a manual wheelchair.

There are tables on the lowered section however, they are too tall for a wheelchair user. Due to not being able to sit in the restaurant the staff moved a table down to the bar area for me to sit at and were more than happy to do so.

We visited on a lunchtime and there was some light music playing in the background, in the evening Revolution becomes more of a bar/nightclub and is a popular spot for drinks, therefore the music will be louder.

They currently don’t offer large print or braille menus, however, the manager has requested that we send some information over so they can look into it.

There are some secluded booths however, these are not accessible for a wheelchair. There is no lowered section to the bar however, they offer table service and you can pay at your table.

There is a nice friendly atmosphere in the bar and the drinks and food looks great, they also serve some delicious looking cocktails.

Toilets

There is a disabled toilet located at the back of the building underneath the stairs, a RADAR key is required to access this toilet, there is one to hand in the bar.

There are adequate handrails for transfer and the facilities are all at a lowered height for wheelchairs.

Customer Service

Abby, the assistant manager kindly took the time out of her day to show us around the venue and answer our questions. She brought our drinks over to our table and was very friendly and helpful.

Accessibility Rating

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Sherborne Cinema

Sherborne Cinema

Sherborne Cinema | 11th May 2018

Parking

There is parking located to the left of the building and there is one disabled spot.

Accessibility

There is a paved ramp leading into the front of the venue and there is a large accessible double door. The ticket booth is located on the left hand side, this is where you can purchase your tickets and also some snacks and drinks.

There is one cinema screen; this is where all the films are shown. The back row has space for three wheelchair users.The aisle is wider than your average cinema and you are welcome to sit on the end of the aisle in your wheelchair if it is a smaller wheelchair, this may be more suitable for somebody with a sight impairment so they can be closer to the screen. It is advisable to turn up early if you are in a wheelchair so the most suitable. It Is advisable to turn up early if you are in a wheelchair so the most suitable seat for you can be found before everybody else arrives.

They also offer headphones for the blind, this facility offers audio description through the headphones and guide dogs are welcome into the building.

There is a small porch over the main entrance to the cinema, this was added for sound proof. It makes it a little tight getting into the cinema.

Toilets

The toilets are on the right hand side of the building, the disabled toilet or ‘easy access toilet’ as Mark has called it, is at the end of the corridor on the left. The toilet is big enough for somebody to assist a wheelchair user and has suitable hand rails for transferring, The sink, hand dryer and toilet paper dispenser are all at a suitable lowered height.

Customer Service

Mark is an extremely friendly gentleman who has an obvious passion for film and has done a great job at keeping the traditional and personal touch within his cinema, it was a pleasure to meet him and I look forward to many more cinema trips in the future.

 

https://www.sherbornecinema.co.uk/programme Take a look at the website for up to date programme times

 

 

Accessibility Rating

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Dr Fosters

Dr Fosters

Dr Fosters | 11th May 2018

Parking

There is disabled parking located at the Herbert Warehouse or the Gloucester Docks car park where you can park for 3 hours for free with a blue badge, these spaces can be often be filled during busy times so you can also park in the Quays car park which isn’t far to walk or travel by wheelchair.

Accessibility

There are a set of stairs leading down to the entrance or a paved ramp to the left hand side, which leads to a large accessible double door. The restaurant is wheelchair accessible and the seating plan is open with lots of space and accessible tables. There are plenty of booths and quiet corners if you’d like to be out of the way.

There is an outdoor area with some benches which looks out onto the waterfront which is pleasant, there are some stairs leading out of the conservatory outdoors so this is only accessible for a wheelchair by going round the outside of the building via the front entrance. The staff are happy to show you round and help bring drinks over in this instance. The lower part to the conservatory is also accessible.

There is no lowered section of the bar which could make it a little difficult for wheelchair users to order drinks at the bar, especially if it is busy. You also need to place your food and drink order at the bar, which isn’t entirely obvious. They don’t offer a larger print menu or braille menu for the visually impaired or a hearing loop.

The lighting within the restaurant is nice and bright, there is quiet music playing in the background. They also allow guide dogs.

Toilets

There is a disabled toilet located to the left hand side as you enter the building. The toilet is wheelchair accessible, it is not large enough for a wheelchair to turn around in but there is enough room for a family member or PA to assist a wheelchair user. There are handrails for both transfer sides. The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

Accessibility Rating

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Gloucester Guildhall

Gloucester Guildhall

Gloucester Guildhall | 2nd May 2018

Parking

You can enter the Guildhall directly from the Kings Walk car park, which is free after 6pm. You can park in here for up to 3 hours with a blue badge but you do need to complete an application form to get the electronic tag. To enter the building via the car park there is a steel ramp.

Accessibility

If you’re not entering the Guildhall via the Kings Walk car park, the main entrance is on Eastgate street. There is a singular automatic door and straight away steps leading up to the box office on level 1 or a lift which has access to all floors. All of the hallways across the venue are nice and wide and easy to navigate with a wheelchair. Considering the Guildhall is an old building, which is often where accessibility issues can be found, the accessibility across the venue is very good – wide entrances, hallways and big rooms.

The Guildhall monitor how many wheelchair users are in the building at the same time, due to the fact it is all above the ground floor. The maximum capacity is 8 people as this is the amount of wheelchairs they can get out of the building safely in the case of an emergency.

Guide dogs are allowed in the building.

Box Office

The box office is on the first floor and has a low reception point which makes it easy for a wheelchair user to communicate with staff on reception.

Cinema

The cinema is on the second floor, the main entrance for the cinema is down a small flight of stairs which is accessible via a platform lift and then up another platform lift to get into the cinema. There is a rear entrance to the cinema which cuts out the stairs, a member of staff will be happy to open this for you as it will be easier and quicker than using the platform lifts.

If you are in a wheelchair it is advisable to arrive a little earlier than the showing time for the film so that you can find the most suitable position for you. All of the seats within the cinema can be moved so you can sit wherever you prefer.

The Hall

There is a large entertainment hall which is on the second floor, to get to the hall you are required to use the door lift and the platform lift. The hall is used for concerts and gigs etc. There is tiered seating which can be folded away or extend across the hall it is large but would still be an intimate gig.

If the gig was standing it may be a little overcrowded and busy for someone in a wheelchair as there are no cornered off sections or anywhere specifically for disabled people. If it was seated the tiered seating would be inaccessible for a wheelchair but there would be plenty of space at the front.

There is a refuge point just behind the hall in case of an emergency where the emergency services will collect people in need of help, there is a flight of stairs leading to the refuge point which is a fire exit/staff only.

Café

The café is located on the second floor which is accessible via the door lift and platform lift, there is a wide entrance into the café, the tables are suitable for my wheelchair to fit under and the walkways are nice and wide. There is also a lower section to the bar on the righthand side. The menus are nice and light however, they don’t offer a larger print menu. The café uses local and fresh produce and can accommodate for vegan and gluten free.

Studio / Meeting Rooms

There is a studio room with a mirrored wall that can be used for dance lessons, there are also several meeting rooms of different sizes across the venue that can be hired out for meetings, events, conferences etc. Each of the rooms have a wide entrance and are easy to get in and out of.

Customer Service

Chris kindly showed us around the venue at short notice and gave us lots of information about the venue. On other occasions when I have visited the Guildhall all of the staff have been polite and helpful

Lift

The door lift to all floors is easy to use and large enough for my wheelchair and somebody to assist, although a slight squeeze. However it is not large enough to turn around in. The buttons are a low height and nice and big so easy to use.

There are two platform lifts on the second floor, there is a sign to ask a staff member for help but they were easy to use.

Toilet

There are three disabled toilets in the building, two on the second floor and one of the third floor. The toilet on the third floor is a little cramped so a large wheelchair user may find it easier to use one of the toilets on the second floor. However, it still had ramps for a left and right hand transfer and the sink and other facilities were all at a lowered height.

Both toilets on the second floor are larger and again all facilities at an appropriate height.

Accessibility Rating

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Museum of Gloucester

Museum of Gloucester

Museum of Gloucester | 2nd May 2018

Parking

There are two disabled parking spaces located outside the building with two drop kerbs to get off the road however, these are hard to access once parked in the disabled spaces, you have to go along the road until the end where there is a drop kerb. There is also St Michaels Square car park close by where you can use your blue badge for 3 hours free parking.

Accessibility

There is a ramp leading into the venue, with a large accessible automatic double door. The reception point is on the right-hand side, as you enter the building. There is a lower section of the reception desk for wheelchair access. There is plenty of space to move a wheelchair around. There are lots of easy access things to see within the lower ground floor. There are also listening options with easy to reach buttons for wheelchair users. Every part of the downstairs floor is accessible, with easy to go through arches for wheelchairs.

There is another floor which is accessible via the lift and plenty of space to move around on the first floor with lots to see and look at. There are also two art galleries located on the first floor. This is all accessible and easy to view from a wheelchair.

Café / Gift Shop

There is a self-service café located on the ground floor. There is a selection of hot drinks available and cold drinks in the fridge. The seating plan is open with lots of space for wheelchair users and accessible tables. There are also a couple of quiet corners.

There is also a fantastic little gift shop with lots of gadgets, books and memorabilia.

Customer Service

All the staff at the museum are extremely friendly and helpful. Angela took the time out of her day to show us around and answer our questions.

Lift

There is a lift located at the back of the building, which will take you up to first floor. The lift is accessible for wheelchairs, there is a double sided door so you drive into the lift and drive out the other side.

It is not large enough for a wheelchair to turn around in but there is room for a family member or PA to assist the wheelchair user. The buttons are easy to reach for somebody in a wheelchair and easy to use.

There is an Evac chair available at the top of the stairs, in case of emergencies.

Toilet

There are two disabled toilets on the ground floor, they aren’t large enough for a wheelchair to turn around in but they are large enough for somebody to assist. There are handrails for right and left hand transfer, the sink and hand dryer are at an appropriate height for a wheelchair however, the toilet paper dispenser and soap dispenser are a little high. The toilets are part of the public toilet scheme and are kept nice and clean.

Accessibility Rating

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Jury’s Inn

Jury’s Inn

Jurys Inn – Cheltenham | 27th April 2018

Parking

There are six disabled parking spaces located right at the front of the building with easy access into the hotel. There was also one disabled parking space in the rear car park close to the leisure centre. Once checked in it is easier to gain access via the leisure club entrance as it is closer to the hotel rooms and the same level, so you can avoid the platform lift to save time. The hotel can reserve you a space in the rear car park if requested.

Customer Service

The general manager, Peter Hendry kindly took the time out of his busy day to show me around the facilities in the hotel. He gave me lots of useful information and was very polite and friendly. All other staff in the hotel were well dressed and well mannered.

Accessibility

There is a paved entrance into the hotel with a small slope up to the automatic double doors and a lowered reception point. Most of the rooms in the hotel are accessible via the lift however, there are two specific rooms for disabled guests on the ground floor, each with wide doors to access the rooms.

There is one double and one twin accessible room, both with wider door entrances. The double is the larger of the two with a larger bathroom. Both bathrooms have accessible shower seats which are mounted on the wall under the shower, lots of handrails and everything in the bathroom is at a low height.

Within the hotel they offer a vibrating pillow and flashing alarm system for the deaf in the case of an emergency, if you notify the receptionists of any specific needs upon arrival they will also come and assist you to ensure your safety in an emergency.

Guide dogs are allowed into the building.

Restaurant and Café / Meeting Rooms

There is a restaurant and café area on the ground floor, both have plenty of tables for wheelchairs to fit comfortably underneath. The café is open to members of the public, there are often people having business meetings within the café, they offer table service and you can pay at your table by cash or card.

The restaurant is more for the hotel guests, the food is served as a ‘help yourself’ buffet, which would be difficult for somebody in a wheelchair, but the staff will bring the food over to your table if required.

There are also a number of meeting rooms that can be hired out for private business meetings or functions, these are all accessible for wheelchairs.

Toilet

There is a disabled toilet located between the reception area and the café, the facilities within the toilet are good, there were handrails for right and left-hand transfer and everything was within reach for a wheelchair user. They were also nice and clean.

Lift

There is a lift which takes you up to more hotel rooms, I was able to fit my wheelchair in and my PA was able to fit in too, but it was tight. All of the facilities however are on the first floor as well as a large number of hotel rooms so the lift isn’t a necessity for a wheelchair user staying in the hotel.

There are also two platform stairs lifts to get up and down the small sets of stairs which lead down from the café to the hotel rooms, meeting rooms and leisure club. These both worked efficiently and the staff are happy to help with operating them.

 

Accessibility Rating

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Brewhouse & Kitchen – Cheltenham

Brewhouse & Kitchen – Cheltenham

Brewhouse & Kitchen | 7th March 2018

Parking

The Brewhouse & Kitchen is located in Cheltenham Brewery quarter therefore there is no specific customer parking. There is an NCP car park just opposite the premises, they do offer disabled spaces however, they don’t offer discounted or free parking for blue badge holders. There is some on street pay and display just outside the brewery as well as double yellow lines to park on if you have a blue badge.

Accessibility

There are large, manual, double doors to enter the building with a flat entrance. The doors are quite heavy.

I visited on a week day at lunch time so it was fairly quiet and I found my own table to sit at, in the evening a staff member would show you to a table. Most of the venue is on the ground floor and is all accessible for a wheelchair apart from a small upstairs area with a few extra tables.

When walking into the bar/restaurant you are greeted with the smell of beer brewing. There was some quiet music playing in the background and it was nice and bright within the building. There are quite a few tables in the restaurant that are not suitable for a wheelchair, for example raised benches and barrels which have been converted into tables which add to the brewhouse effect. There are however, still plenty of tables that are suitable for a wheelchair and I made sure I was able to fit underneath several of them comfortably.

They do not offer braille or large print menus for the visually impaired and do not offer hearing loops for the deaf but the staff are willing to help read through the menu with you.

The restaurant is open plan and there aren’t any secluded booths but there a few quieter corners if you wanted to get away from the hustle and bustle.

The fire exit is up a few raised stairs so could cause difficulty for an electric wheelchair.

There is no lowered section to the bar so would be difficult for a wheelchair user to pay at the bar, however you are able to pay at the table by card or cash.

Customer Service

My PA went up to the bar to order our drinks, the gentleman serving was very polite, helpful and friendly and bought our drinks over to our table. He helped move the furniture, so I could fit my wheelchair under a table and also answered all of my extra questions for the assessment.

Toilets

There is a disabled toilet located on the righthand side of the bar. The toilet was nice and spacious inside with plenty of room for my wheelchair.

There were handrails to transfer and the sink, soap dispenser and hand dryer were all at a lowered height for wheelchair user.

There were some sanitary bins in the toilet and they were in the corner of the room and out of the way.

A RADAR key is required for the door

Accessibility Rating

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Tewkesbury Public Parking

Tewkesbury Public Parking

Tewkesbury Public Parking

Oldbury Road Car Park

Location: Station St, Tewkesbury GL20 5NJ

Date visited: 1st June 2018

Charges apply 8am – 5.30pm

Up to 1 hour – £1

Up to 3 hours – £2

Over 3 hours – £4

Free parking for disabled blue badge holders

Four disabled bays

________________________________________

Spring Gardens Car Park

Location: Oldbury Rd, Tewkesbury, GL20 5LZ

Date Visited: 1st June 2018

Charges apply 8am – 5.30pm

Up to 1 hour – £1

Up to 3 hours – £2

Over 3 hours – £4

Free parking for disabled blue badge holders

Six disabled bays

________________________________________

St Mary’s Lane Car Park

Location: St Mary’s Ln, Tewkesbury GL20 5RU

Date Visited: 1st June 2018

Charges apply 8am – 5.30pm

Up to 1 hour – £1

Up to 3 hours – £2

Over 3 hours – £4

Free parking for disabled blue badge holders

One disabled bay

________________________________________

Railsmeadow Car Park

Location: Howells Rd, Tewkesbury GL20 5PW

Date Visited: 1st June 2018

Charges apply 8am – 5.30pm

Up to 1 hour – £1

Up to 3 hours – £2

Over 3 hours – £4

Free parking for disabled blue badge holders

Three disabled bays

________________________________________

Vineyards Car Park

Location: Gander Lane, Tewkesbury GL20 5PG

Date Visited: 1st June 2018

Charges apply 8am – 5.30pm

Up to 1 hour – £1

Up to 3 hours – £2

Over 3 hours – £4

Free parking for disabled blue badge holders

Three disabled bays

________________________________________

Gloucester Road Car Park

Location: Gloucester Rd, Tewkesbury, GL20 5SW

Charges apply 8am – 5.30pm

Up to 1 hour – £1

Up to 3 hours – £2

Over 3 hours – £4

Coaches

Up to 4 hours – £3

Over 4 hours £6

Free parking for disabled blue badge holders

One disabled bay

_______________________________________

Bishops Walk Car Park

Location: Oldbury Rd, Tewkesbury, GL20 5LQ

Charges apply 8am – 5.30pm

Up to 1 hour – £1

Up to 3 hours – £2

Over 3 hours – £4

Free parking for disabled blue badge holders

Two disabled parking bays

___________________________________

Abbey Lawn Trust Car Park

Location: Gander Lane, Tewkesbury GL20 5PG

Date Visited: 1st June 2018

Charges apply 8am – 5.30pm

Up to 1 hour – £1

Up to 2 hours – £2

Up to 3 hours £3

Up to 4 hours £4

Over 4 hours – £6

Free parking for disabled blue badge holders

One disabled bay

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Côte Brasserie

Côte Brasserie

Côte Brasserie | 17th January 2018

Parking

The restaurant is located in Gloucester quays, therefore there is ample disabled parking in Gloucester Quays or Gloucester Docks car park.

Accessibility

There is a flat entrance with a wide manual door leading into the restaurant. There were plenty of tables I was able to fit my wheelchair underneath comfortably.

They don’t offer larger print or braille menus and the regular menus are very small print so no good for somebody with a visual impairment. The staff are very helpful and would read this out for you if requested.

The restaurant is open plan and there are no secluded booths, there was quiet music playing in the background.

The walkways through the restaurant were all wide enough to navigate my wheelchair through.

Customer Service

The service I received was excellent, the waiter held the door open for me upon arrival and gave me a choice of any table. The waitress that took our order was very helpful and the food was served quickly.

Toilets

The disabled toilet is located at the back of the building, the door is behind a curtain. The staff showed me to the toilet and held the curtain and door open for me.

The toilet was very spacious inside, the lighting was good and it was nice and clean.

The sink, toilet paper dispenser and hand dryer were all at a reasonable height for a wheelchair user.

Accessibility Rating

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Janes Pantry

Janes Pantry

Janes Pantry | 10th January 2018

Parking

Janes Pantry is located in the town centre therefore there is no customer parking. The nearest car park is Kings Walk which has plenty of disabled parking.

Accessibility

There was a wide manual door on the righthand side of the café, there were plenty of tables that were suitable to fit a wheelchair underneath however, the aisles between the tables were quite narrow. This made getting to the counter quite difficult as they don’t offer table service.

The seated area is all open and there are no secluded booths. All the menus are on a board so this is difficult for somebody who has a visual impairment.

Customer Service

The service received was average, my drink was served quickly however the staff could have been more accommodating for a wheelchair user.

Toilets

The disabled toilet is located at the back of the building, this isn’t that easy to get to due to the narrow aisles within the café. The turning point into the toilet through the door is also quite tight.

The facilities within the toilet are all fine there are handrails for a left and right-hand transfer and the sink and toilet paper dispenser were both at a reasonable height for a wheelchair user but the hand dryer was too high.

The toilets were nice and clean.

Accessibility Rating

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The Orchard Trust

The Orchard Trust

The Orchard Trust | 5th January 2018

The Orchard Trust are a registered charity based in the Forest of Dean, they have two supported living homes in Lydney and four residential homes located in Lydbrook, Coleford and Ruardeen Hill. There is also a day centre facility which is located in Lydbrook, just a short distance from the home. The day centre is open to the public as well as the service users during the hours of 09.00am-03.00pm They welcome and accommodate people from all walks of life, including all physical disabilities, the elderly as well as mental health issues or even people that just need a bit support. There is no charge to visit the smallholding and sensory garden but they also offer Activities, Creativity, Engagement (A.C.E) you can read the details here on the website as well as pricing.

Parking and Location

Orchard Trust can be tricky to find as a first-time visitor, click here to view directions, my top tip would be to look out for the concrete bus shelter opposite the turning and it’s pretty easy from there.

Once you reach the top of the hill there is a car park located on the righthand side, the small car park is unmarked and there are no designated disabled spots but the accessibility from the car park to the venue is fine. There is a newly paved even pathway leading from the car park to the reception area.

Accessibility 

The Orchard Trust reached out to me and asked me to visit the site, the purpose of my visit was to advise them on how they can improve accessibility issues they have as they are looking to make continuous improvements to the site. They are located on an uneven hillside which causes some accessibility issues.

Learning Centre

The main learning centre and reception point is in a two-story converted barn with no lift, the only access point to the second story for wheelchair users is across a raised ramp which you are required to go outside for, the turning point into the building is quite tight and a little tricky to manoeuvre. All the doors across the site are manual so a wheelchair user would require assistance from somebody who is able bodied. Despite some of the accessibility issues, I was still able to access all areas of the building.#

Kitchen

Within the learning centre is a kitchen with four separate colour coded areas, in each area there is an oven, a sink and basic kitchen appliances such as chopping boards and frying pans etc. In the pink kitchen there is a height adjustable worktop at the touch of a button. There is plenty of space to navigate around the kitchen in my wheelchair.

Activity Park

There is a newly built activity park which is designed for adults with disabilities as well as children, there are also activities for the able-bodied which provides a fun day out for all families. In the park there is a swing and merry-go-round designed for wheelchairs to mount. Along side it is a standard swing to all be enjoyed at the same time and the merry-go-round has seats to be sat on as well as up to 2 wheelchairs. There is also a in ground trampoline which will also hold a wheelchair.

Activity Park

There is a newly built activity park which is designed for adults with disabilities as well as children, there are also activities for the able-bodied which provides a fun day out for all families. In the park there is a swing and merry-go-round designed for wheelchairs to mount. Along side it is a standard swing to all be enjoyed at the same time and the merry-go-round has seats to be sat on as well as up to 2 wheelchairs. There is also a in ground trampoline which will also hold a wheelchair.

Smallholding

There is a lovely smallholding which is fully accessible for wheelchair users. Here you’ll find some farm animals including Milly the pig, sheep, pygmy goats (two of which are pregnant!), chickens and ducks which you are able to pet and feed. The goats in particular are very fun and friendly!

There is a newly paved pathway which leads around the smallholding, it is wide enough for two wheelchairs to pass by each other. There are also stopping points with benches dotted along the pathway, so people can stop for a rest if needed.

At the far end of the walkway there is a sheltered wooden outdoor classroom, in here is a long bench purposely built to fit a wheelchair underneath. It’s also nice and quiet in here with a nice view and perfect for a picnic.

Sensory Garden

Even though I visited the sensory garden on a cold winter day I was still able to appreciate the surroundings, I can imagine it would be twice as lovely in the summer.

I was able to navigate around all the garden in my wheelchair, however some of the areas I wasn’t able to reach from my wheelchair due to them being too far away from the pathway.

There was however still plenty of areas I could enjoy including a xylophone, plants I could touch, feel and smell and a small water feature.

Toilets

There is a disabled toilet located round the back of the building on the ground floor in the learning centre. There is quite a tight turning point into the toilet which is hard to manoeuvre as a wheelchair user.

I was unable to transfer from my wheelchair to the toilet due to not having an appropriate hand rail. There are manual adjustable hand rails for left and right-hand transfer, however for me to be able to transfer from my wheelchair I need a static handrail attached to the wall that doesn’t move for safety purposes. I advised Phill about this and he said he would look to install a new handrail as soon as possible.

I was unable to turn the tap on by myself as it was too stiff, again Phill is aware of this and considering other options. The toilet paper and soap dispenser are also a little too high for me in my wheelchair.

There is an overhead hoist and an adjustable bed however I didn’t use these facilities, so I can’t comment any further.

There is enough room in the toilet for a wheelchair to turn around safely.

Note there is another toilet in the Leisure Centre which I was able to use.

Leisure Centre

There was a flat entrance into the leisure centre, it was accessible through a manual double door. There was also an accessible fire exit at the back of the building via a ramp.

There is an onsite fully equipped pool room, jacuzzi and floor level trampoline. I didn’t use any of these facilities however, at first glance they all looked very good. There was somebody in the swim gym, so I couldn’t look at this area, but I did view the rebound centre which has a ground level trampoline with a hoist to assist with transfer. There was plenty of soft mats around the trampoline to ensure a safe and enjoyable experience.

There is a disabled toilet in the leisure centre, access to the toilet is not ideal for a wheelchair user as you are required to drive the wheelchair over the mats for the trampoline and there is a danger of driving over the trampoline by mistake causing damage or injury.

Customer Service

Project manager Phill Hucks and George gave us the tour of the venue, they were both very polite and friendly and took all my comments on board with a view to take action. It is obvious that they both have a passion to give their service users the best experience possible.

Accessibility Rating

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Coffee Lab

Coffee Lab

Coffee Lab | 15th December 2017

Parking

The Coffee Lab is located in Gloucester Docks, there are plenty of disabled parking spaces either in the Gloucester Docks car park or the Gloucester Quays car park. These are both a short distance to walk  to the restaurant.

Accessibility

The Coffee Lab café is located within the restaurant the Grillshed, please read the full review here to read about accessibility and toilets within Coffee Lab/Grill Shed.

You can also order drinks to takeaway.

Customer Service

I was served by the manager Jack who was very welcoming and friendly our drinks were served quickly and efficiently.

Accessibility Rating

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Grill Shed

Grill Shed

Grill Shed | 5th April 2017

Parking

The Grill Shed is located in Gloucester Docks, there are plenty of disabled parking spaces either in the Gloucester Docks car park or the Gloucester Quays car park. These are both a short distance to walk  to the restaurant.

Restaurant

There is a large accessible entrance leading into the venue.

The staff members are all very friendly, well-mannered and helpful. Jody took the time out of his day to answers our questions.

They currently don’t offer a larger print menu or braille menu for the visually impaired however, these have been ordered and are coming soon.

They do however offer a gluten free menu, a blender if you require your food to be liquidised and a baby bottle warming facility.

The seating plan is open, with plenty of booths and quiet corners. There is quiet music playing in the background.

The restaurant lighting is nice and bright.

They allow guide dogs in to the building.

Toilets

There is a disabled toilet located at the back of the building. There is a ramp leading up to the toilet, this will take you down a corridor. The lighting is quite dim down the corridor.

The toilet is wheelchair accessible and is just large enough for a wheelchair to turn around in safely. There is enough room for a PA or family member to assist a wheelchair user.

The toilet has handrails for both transfer sides.

The sink and toilet paper dispenser are accessible for wheelchair users. However, the hand dryer is slightly too high for a wheelchair user. The lighting is nice and bright, the toilets are clean.

Accessibility Rating

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Shopmobility – Gloucester

Shopmobility – Gloucester

Shopmobility | 5th December 2017

The Shopmobility office which is located on Hampden Way just off Eastgate Street. The surrounding areas, pavements etc leading to the office were okay but a little uneven.

I originally emailed Shopmobility on an email address that I found on the Gloucestershire Gov website to enquire about their services and to get an application form to which I had no response. I went down to the office instead, there is a ramp which leads into the office which was perfectly suitable for my wheelchair. The office however was quite small and not very easy for me to navigate my wheelchair around.

The equipment is kept under a shelter outside during the day, they have mobility scooters, powered wheelchairs and manual wheelchairs available to hire. It is the responsibility of the customer and/or carer to transfer themselves into the appropriate equipment.

The shop assistant advised me that there was a transfer banana board available. However, when I asked to view this they couldn’t find it in the store room. There was also a side transfer ramp available.

Personally as a permanent wheelchair user I wouldn’t feel comfortable transferring and using the Shopmobility equipment but I would recommend this service for the elderly and less mobile to assist them with getting around.

 

Accessibility Rating

Marketing-Gloucester-Logo-2015-PNG

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Ibis | 28th November 2017

Parking

There are six disabled parking spaces located right at the front of the building with easy access into the hotel.

Customer Service

Shanique was very helpful and happy to show me around one of the disabled rooms. The hotel staff had to find a clean room for me to take a look at and this was no bother for them.

Accessibility

There is a flat entrance with a large automatic door into the reception area. The reception point was quite high with no low access point but the staff came round to speak with us.

Most of the rooms in the hotel are accessible due to the lift and they’re all quite spacious but there are seven specific disabled rooms with the large wet room and handrails for assistance with transfers, they also have a deaf guard facility. The room that I viewed was on the third floor, this was easy to get to in the lift.

The wet room and the bedroom are both very big and easy to navigate around. The bed was low down and not too high to make it easy to transfer from a wheelchair.

They also offer a vibrating pillow for the deaf in case of emergency.

Restaurant/Café

There was a café area on the ground floor near to the reception which was fully accessible. The restaurant is open from 6am until 10pm and the bar is open until midnight.

Lift

All floors can be accessed via the lift, the lift was large enough for the hotel assistant, my PA and I to all use at the same time. However, it was too small for me to turn the wheelchair around in. The lift buttons were all easy to reach for a wheelchair user

Accessibility Rating

(five out of five stars)

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Christmas Market at Gloucester Quays

Christmas Market at Gloucester Quays

16th November 2017 – 24th December 2017

I visited the Christmas market at Gloucester Quays where there are lots of nice stalls selling Christmas items and food. It is a great atmosphere and I would recommend a visit. There is also an ice rink next to the market, read about it here!

Parking

There are plenty of disabled parking spaces located in the Quays car park where you can park for free for up to four hours with a blue badge. It is about a five minute journey in a wheelchair from the car park down to the ice rink. Read Gloucester Quays parking review here

Accessibility

The accessibility around the market was good and I was able to access all areas in my wheelchair. All of the stalls were accessible and I was able to view the items on sale. Some of them were quite high but the stall assistants were happy to come round and help if required.

There are a few ramps around the market to help you get around and leading up to the two bar areas.

Toilets

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Accessibility Rating

Marketing-Gloucester-Logo-2015-PNG

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Ice Rink at Gloucester Quays

Ice Rink at Gloucester Quays

Ice Rink | 15th November 2017

I was lucky enough to be invited to the VIP launch event for Gloucester Quays festive ice rink.

The temporary ice rink is located in the docks between 16th November-2nd January, there is also a Victorian and enchanted German market running between 16th November and 24th December.

This is a great activity for families and they are also very accommodating for people with disabilities.

Parking

There are plenty of disabled parking spaces located in the Quays car park where you can park for free for up to four hours with a blue badge. It is about a five minute journey in a wheelchair from the car park down to the ice rink.

Accessibility

My experience on the ice rink was great as a wheelchair user, you are able to use a manual wheelchair on the ice but electric wheelchairs are not permitted. If you don’t have a manual wheelchair you can hire one free of charge from Gloucester Quays.

The ice rink is a decent size and is quite safe to skate around on in a wheelchair. If you are not a confident skater they can offer supportive shoes which can be worn over the top of your own shoes instead of skates.

There is a ramp leading up to the rink entrance with easy access to the ice and there is also a spacious fitting room where you can swap your shoes for skates. There is a small step getting onto the ice this is easy to navigate with a manual wheelchair.

Customer Service

I was invited by Hazel to attend the launch night she was very friendly and helpful and answered all of my questions. Another staff member kindly pushed me around on the ice for a little while.

Toilets

There are some temporary portaloos with a disabled toilet however, the facilities in the toilet weren’t great and it was very small. There are also the toilets inside the Gloucester Quays shopping centre which have excellent disabled facilities. Read my full review here

Accessibility Rating