Gloucester Ski & Snowboard Centre

Gloucester Ski & Snowboard Centre

24th March 2017

There is one disabled parking space situated in the car park

There is a long steep hill, leading up to the venue for the disabled access point. This is currently under construction and there are no visible sign posts telling you where to go. A second disabled parking space is planned on completion.

Although not sign posted or very clear, the reception entrance is around the building on the right hand side.

There is quite a lip leading into the door but my electric wheelchair managed to get up this okay.

The staff were very friendly and helpful, Richard took the time out of his day to show us around and answer our questions.

Toilets

There is a disabled toilet located in the reception area, where you collect ski equipment.

It is accessible for wheelchair users, it is large enough for a wheelchair to turn around in safely and there is enough room for a PA or family member to assist a wheelchair user.

The toilet has a handrail for both transfer sides.

The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

The toilet doesn’t require a RADAR key.

The lighting is nice and bright, the toilets are nice and clean and safe to use.

Restaurant

The restaurant is wheelchair accessible.

They serve food from 10am until 9pm.

They don’t offer a largerprint menu or a braille menu for the visually impaired. Nor do they offer a hearing loop for the deaf.

They allow guide dogs and all other service dogs into the building.

Ski

For wheelchair users they offer tubing sessions, with a fully qualified instructor.

They also offer a Disabled Ski Club! This is held once a month, for disabled users and people with minor disabilities. They ask for a fee of £5 towards this.

Unfortunately they don’t offer any snowboarding facilities for the disabled.

They have a changing room for disabled visitors located next to the disabled toilet.

 

Accessibility Rating

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Portivo Lounge

Portivo Lounge

21st March 2017

There is disabled parking located in the Gloucester Quays Outlet Shopping Centre.

There is a large double accessible entrance into the venue.

The staff members were very friendly, helpful and well mannered. They took the time out of the day to answer our questions.

When we were leaving the restaurant, it was raining and the staff members offered us an umbrella so we didn’t get wet, whilst walking back to the car 🙂

Toilets

There are disabled toilets located at the back of the building.

These are accessible for wheelchair users, they are large enough for a wheelchair to turn around in safely and large enough for a PA or family member to assist a wheelchair user.

The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

The toilet has a handrail for both transfer sides.

The lockable toilet doesn’t require a RADAR key.

The lighting is quite dim within the toilet.

The toilets are nice and clean and safe to use.

Restaurant

The restaurant is accessible for wheelchair users.

They also offer a selection of baby toys, to keep your babies entertained 🙂

Food can be ordered Monday to Sunday, 9am until 10pm.

At the moment they don’t offer a larger print menu, braille menu or hearing loop.

They do however, offer a vegan and gluten free menu.

The menus are nice and light, they offer special cards located on the menu stands.

The seating plan is open with a couple of quiet corners. They offer two long seats against the wall.

If you require your food to be liquidised they can offer this facility – if not, they are happy for you to bring your own food.

There is music playing in the background of at mid volume.

The lighting in the restaurant is quite dim but okay if you sit by a window.

They allow guide dogs into the building.

 

Accessibility Rating

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Bill’s

Bill’s

14th March 2017

There is disabled parking located in the Gloucester Quays outlet shopping centre.

There is an accessible entrance leading into the venue, there is also a larger double door along the side of the building.

The staff are friendly, helpful and well mannered.The manager Ella, took the time out of her day to show us around and answer our questions.

Toilets

There is a disabled toilet located at the back of the building. There is a ramp needed to access these toilets, the staff help with accessing and using this ramp.

The toilets are accessible for wheelchair users, it is large enough for a wheelchair to turn around in safely and large enough for a PA or family member to assist a wheelchair user.

The toilet has a handrail for both transfer sides.

The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

The lockable toilet doesn’t require a RADAR key.

There is enough lighting, the toilets are nice and clean and safe to use.

Restaurant

The restaurant is wheelchair accessible.

They serve food from 8am until 10pm Mondays and Tuesdays, 8am until 10.30pm Wednesdays and Thursdays, 8am until 11pm Fridays and Saturdays and from 9am until 10pm on Sundays.

They currently don’t offer a larger print menu, a braille menu or a hearing loop.

There are a lot of tables located around the restaurant. There is one booth located to the right-hand side of the restaurant. There is one long seated booth and a couple quiet corners.

There are a few special chalk boards with menu choices located around the building.

If you require your food to be liquidised they can help with this facility. If not they are happy for you to bring in your own food.

There is quiet music playing in the background.

The lighting in the restaurant is nice and bright.

They allow guide dogs into the building.

Accessibility Rating

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Brewhouse and Kitchen

Brewhouse and Kitchen

10th March 2017

There is disabled parking located in the Gloucester Quays outlet shopping centre.

There is a large accessible entrance leading into the venue.

The staff members were friendly and well-mannered and the manager, Shane, took the time out of his day to show us around and answer our questions.

Toilets

There are disabled toilets located at the back of the building.

They are accessible for wheelchair users, they are large enough for a wheelchair to turn around in safely and there is enough space for a PA or family member to assist a wheelchair user.

The toilet has handrails for both transfer sides.

The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

The lockable toilet requires a RADAR key.

The lighting is nice and bright. However, the lightbulb was flickering but the manager said he was sorting it out that day.

Restaurant

The restaurant is wheelchair accessible.

The seating plan is open with one large long booth.

There is more seating available upstairs which might be quieter, for people wanting to get away from the hustle and bustle.

They serve food from 12.00pm until 10pm Monday to Saturday and until 9pm on Sundays.

They currently don’t offer larger print menu, braille or a hearing loop but this is something that is coming soon!

If you require your food to be pureed they can help with this facility. If not they are happy for you to bring in your own food.

There is music being played in the background, which is quite loud.

The lighting is really good and very bright.

They allow guide dogs and all other dogs into the building.

Accessibility rating

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Coal Grill & Bar

Coal Grill & Bar

3rd March 2017

There is disabled parking located in The Quays outlet centre.

There is a large accessible double door leading into the venue.

The staff are very friendly, well-mannered and helpful. Aga, the General Manager took the time out of her day to show us around and answer our questions. Our waiter, Brendon, made our experience more enjoyable.

There is a disabled toilet located on the ground floor. The toilet is accessible for wheelchair users, they are large enough for a wheelchair to turn around in safely. There is enough room for a PA or family member to assist a wheelchair user.

The toilet has a handrail for both transfer sides.

The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

The lockable  toilet requires a RADAR key.

There is enough lighting, the toilets are nice and clean and safe to use.

Restaurant

The restaurant is wheelchair accessible.

They serve food from 9am until 10pm.

The restaurant has large open plan seating, with lots of booths and quiet areas. It can become very loud and busy at the weekends.

They currently don’t offer larger print menus, braille or a hearing loop.

If you require your food to be liquidised they can offer this facility, or they are happy for you to bring in your own food.

There is quiet music playing in the background.

The lighting is quite dim within the venue but okay if you sit by the window – in daylight!

They also allow guide dogs into the building.

 

Accessibility Rating

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Nando’s

Nando’s

1st March 2017

There is disabled parking available in the Gloucester Quays outlet centre.

There is an accessible entrance leading into the venue.

The staff members were friendly and well-mannered and helped to answer all our questions.

There is a disabled toilet located at the back of the building, the toilet is accessible for wheelchair users. It is large enough for a wheelchair to turn around in safely, although there isn’t a lot of room. There is enough room for a PA or family member to assist a wheelchair user.

There are hand rails for both transfer sides.

The sink hand dryer and toilet paper dispenser are all accessible for wheelchair users.

The lockable toilet requires a RADAR key.

There is enough lighting, the toilets are nice and safe to use.

The restaurant is accessible for wheelchair users.

The seating plan is open, there is a large round booth in the middle of the room and there are also 4 other booths.

They serve food from 11am until 10.30pm.

They offer a larger print menu and braille menu for the visually impaired.

They currently don’t offer hearing loops for the deaf.

If you require your food to be liquidised they don’t offer this facility. However, they are happy for you to bring in your own food.

The lighting is nice and bright within the building.

They allow guide dogs into the building.

Accessibility Rating

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The Wharf House

The Wharf House

28th February 2017

There are two disabled parking spaces located in the car park.

There is a ramp leading from the car park to the venue, this takes you to a large accessible entrance.

The staff are very friendly and welcoming, our waitress Tessa took the time out of her day to show us around and answer our questions.

There is a disabled toilet located to the left of the restaurant, this toilet is also shared with the ladies. They are accessible for wheelchair users. They are large enough for a wheelchair to turn around in safely, but it is a little bit tight. There is enough room for a PA or family member to assist a wheelchair user.

They have handrails for both transfer sides.

The level of the sink is okay however, the soap and hand dryer are too high.

The lockable toilet doesn’t require a RADAR key.

There is good lighting, the toilets are clean and safe to use.

The restaurant is wheelchair accessible.

The seating plan is open, with one corner table.

There is plenty of seating outside for the warmer summer months.

They don’t offer larger print menus or braille for the visually impaired, but this is something they are looking into. They do have a magnifying glass if requested.

If anyone requires their food to be liquidised, then they can help with this. Or they are happy for you to bring in your own food.

There is quiet music playing in the background.

The lighting is very good and very bright.

They allow guide dogs into the building.

Accessibility Rating

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